Intel Integrated Graphics causing Unity Crash

[Avenger3283]

Faulting application name: masterduel.exe, version: 2020.3.32.63664, time stamp: 0x6231489b
Faulting module name: igd10iumd64.dll, version: 27.20.100.9079, time stamp: 0x5fd3f756
Exception code: 0xc0000005
Fault offset: 0x000000000099cddc
Faulting process id: 0x0x1E70
Faulting application start time: 0x0x1D8E13BFD07F003
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Yu-Gi-Oh! Master Duel\masterduel.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_f67fa80490208ab5\igd10iumd64.dll
Report Id: 6ac201e5-c3f8-4836-a83c-a284e124efbd
Faulting package full name:
Faulting package-relative application ID:

This is causing me crashes it used to work but after i updated to the newest driver from the website the game started crashing i tried rolling to this version but it's still crashing what to do?

[Steven_Intel]

Hello Avenger3283,

Thank you for posting on the Intel® communities.

In order to better assist you, please provide the following information:

• What is the model of your processor/integrated graphics?
• Are there any other games also having this issue after the driver update, or is it just this one?

Best regards,

Steven G.

Intel Customer Support Technician.

[Avenger3283]

I use the Integrated Graphics that comes with my Intel Pentium Silver N6000

I updated it to the latest version 31 for 6th-10th gen processors then suddenly was unable to play the game then when I rolled back to this version it still wouldn't work. I think it might be due to an update to the dx11 module associated with the driver

[Steven_Intel]

Thank you for your response.

Please perform a clean installation of the latest DCH driver 31.0.101.3729/31.0.101.2114 (https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html). Make sure to follow the steps for a clean installation:

Clean Installation of Intel® Graphics Drivers in Windows: https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

If the issue still persists, please download the Intel® SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 

Open the application and select "Everything", click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View". To save your scan, click on "Next", then "Save". Please attach the file to your reply.

Best regards,

Steven G.

Intel Customer Support Technician.

[Avenger3283]

I already updated to latest dch driver but the crashing of the game due to the dx11 module still happens according to windows crash logd

[DeividA_Intel]

Hello Avenger3283, 

Thanks for the information provided. Before we continue further, I would like to confirm the following:

1. Does the issue also happens with the drivers from Acer? 

• https://www.computer-driver.com/8823_3_Aspire%20A315-35/

2. Have you reported this behavior to Acer?

3. Have you checked with the app developer to confirm if there are more reports about this issue?

Regards,  

Deivid A.  

Intel Customer Support Technician  

[Avenger3283]

When I try to install the driver from Acer it says the operating system is not supported maybe due to me upgrading to Windows 11 22h2 so I can't test it

[Jean_Intel]

Hello Avenger3283,

Thank you for the information provided.  

I will proceed to check the issue internally and post back soon with more details. 

Best regards, 

Jean O.  

Intel Customer Support Technician

[Jean_Intel]

Hello Avenger3283,

Thanks for waiting for a response.

I am still investigating this matter; however, I would like to test and see if I can replicate the issue. Could you provide me with detailed information about the reproduction steps?

Best regards, 

Jean O. 

Intel Customer Support Technician 

[Avenger3283]

I uninstalled the Graphics Driver from Device Manager. Then i tried to install the VGA driver from Acer. It would not install. After which I installed the Graphics Driver using the latest Intel Graphics Driver Version 31.0.101.2114 from the Intel Website then installed the VGA driver from Acer it worked but the problem regarding the Unity Crash caused by the dx11 module is still happening. I think that even when I install the one from Acer the dx11 module that remains is the one from version31.0.101.211 that's why it still isn't working even though it used to work before this latest update.

[Jean_Intel]

Hello Avenger3283.

I appreciate the information you provided me; however, I am looking for the replication steps regarding the game crash issue. I would like to know what steps you take to face the Yu-Gi-Oh! Master Duel game to crash. It would be ideal if you shared a video recording, in case it is possible for you.

Best regards, 

Jean O. 

Intel Customer Support Technician 

[Avenger3283]

I reinstalled Windows 11 22h2 and now it's working again it looks like it was possibly the fault of updating to Windows 11 22h2 without first downloading the graphics driver optimized for it

[Jean_Intel]

Hello Avenger3283,

I am glad to know you found a solution, since the thread is solved I will close it now.  

Please, keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.

Best regards, 

Jean O. 

Intel Customer Support Technician