Intel Iris XE Blank Screen if Enabled

[junfordy]

I got some issues with my onboard graphic Intel(R) Iris(R) XE Graphic, if the device got enabled then my screen will just going blank but can connect to another external monitor; yet if i choose duplicate/extend the external monitor showing screen, my laptop still blank.

Another issue is if i disabled my onboard graphic, my laptop will have the screen but cant connect to any project/display device. Also i got alot of issue with software if i disabled my Intel Iris XE Graphic because some aplication need graphic requirement.

i wonder if this is some hardware Problem or just my bios/driver problems?

if disabled, my screen works finebut cant connect to any other display

[JeanetteC_Intel]

Hello junfordy,

Thank you for posting in Intel Communities.

I would like to know more about your system details to fully understand where the issue truly lies. Please provide the missing key information here:

1) Is this your first time setting up multiple displays and encountering this issue, or have the multiple displays functioned correctly in the past?

2) If the multiple displays were functioning properly before, what changes were made prior to encountering this issue?

3) Please provide the make and model of your external display, along with a link to the product specifications page for our review.

4) How is the external display connected?

• Are you using a direct cable connection (e.g., HDMI to HDMI), or are you utilizing a converter/adapter?
• Are you using a docking station? If so, please share the make and model.

5) Kindly share a short video clip demonstrating the issue.

Additionally, I highly appreciate you sharing your system configuration so I can fully check and provide you with an accurate fix. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

• Scan: Check the box Everything.
• Click Scan.
• Review: When finished scanning, click Next.
• Click Save. *Attach the SSU log file as you reply.

I look forward to your response.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello junfordy,

Were you able to check the previous post? 

Let us know if you have any questions. 

Best regards,

JeanetteC.

Intel® Customer Support Technician

[ArchieD_Intel]

Hello junfordy,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Archie D.

Intel® Customer Support Technician