Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
23575 Discussions

Intel Iris XE Graphics Driver Update Issues

NameSurname
Beginner
45 Views

Have been having a lot of problems with drivers recently, where updating them doesn't really do much as they just say "Update available" again. I've been using Driver and Support Services. Attached are some pictures as well as system support utility report.NameSurname_0-1781226130029.pngNameSurname_1-1781226194356.pngNameSurname_2-1781226245127.png

However, looking at the actual version, it says this 

NameSurname_3-1781226472972.png I need help with this issue. I've tried finding drivers using HP and their latest version was pretty old. Furthermore, they support Windows 11 22H2 but not 25H2 which the current Windows 11 version.

 

0 Kudos
2 Replies
Jay_Intel
Moderator
34 Views

Hi NameSurname, 

  

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details: 

  

  1. Have you tried checking the device manager, under display adapters, and checking if the correct and latest driver has been selected? you can do this by right clicking on the driver under Display Adapters clicking properties, then click Driver tab, then Update driver, browse my computer for drivers (locate and install a driver manually) and lastly Let me pick from a list of available drivers on my computer.
  2. May I also know why you are trying to update the graphics driver? are you experiencing performance issues, glitching or artifacts or something else?

  

If you have any questions, please let us know. Thank you. 

  

Best regards, 

  

Louie Jay J. 

Intel Customer Support Technician 


0 Kudos
Jay_Intel
Moderator
14 Views

Hi NameSurname, 

  

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

  

Best regards, 

  

Louie Jay J. 

Intel Customer Support Technician 


0 Kudos
Reply