Intel Iris XE crashing while playing Valorant

[navneetnair]

I'm using a Lenovo Slim 5 Notebook. Recently, I have been experiencing issues with the graphics card while playing Valorant. This had happened before too but after resetting the laptop, it started working normally again. I had uninstalled the game 2 months ago and installed it yesterday again and this issue occurs.

So, when I used to play the game, it usually ran on 100-120 fps constantly and sometimes dropping to 80-90 which is completely fine. But recently after 2-3 minutes of gameplay, the fps randomly drops down to 4-6 fps. Which stays like that for a few minutes and then the game goes back to normal. The game is literally unplayable for those few minutes and this happens after every 2-3 minutes of normal running. And it's not just the game that crashes, the entire laptop slows down.

I have tried multiple things to fix this:

1. Resetting the laptop

2. Clean installation of graphics drivers, installing the newest versions

Please, if you could look into this and let me know if there are any other possible solutions that I could try to fix this.

[Earl_Intel]

Hi navneetnair,

Thank you for posting in the communities!

To better assist you and determine the most appropriate resolution, could you please provide the needed details listed below:

• What is the processor of your laptop?
• Does your laptop have a Dedicated graphics card?
• Have you already checked if your BIOS version is up to date?
• Are you using Intel DDU to perform clean installation?
• What graphics driver version do you have on your system?
• Where did you download the graphics driver? is it on your OEM or intel website?

Once we have this information, we will be able to proceed with the next course of action and work towards resolving the issue you are facing.

Best regards,

Earl E.

Intel Customer Support Technician

[navneetnair]

Hi so,

1. The processor of my laptop is an 11th i5-1135G7

2. No, the Intel Iris XE is the only integrated graphics that i have

3. No, I haven't checked the BIOS version. If you could please let me know how I could check that

4. Yes I am using intel software for clean installation

5. My graphics driver version is 30.0.101.1692

6. I downloaded the driver from the official intel website, yes

[Earl_Intel]

Hi navneetnair,

Thank you for sharing this information with us.

You can try to check first if your BIOS version is up to date.

Try checking on the Lenovo website for steps on how to perform BIOS update on your laptop, here is the link: Lenovo System Update: Update Drivers, BIOS and Applications - Lenovo Support US

Provide us an update once you check and insured that your BIOS version is up to date.

Best regards,

Earl E.

Intel Customer Support Technician

[navneetnair]

Hi

I have successfully updated my BIOS using the Lenovo Update Software

[Earl_Intel]

Hi navneetnair,

I wanted to check if you had the chance to review the troubleshooting steps I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Earl E.

Intel Customer Support Technician

[navneetnair]

Hi
Sorry I couldn't reply to your given solution. I'm a little busy right now, if you could give me time till the end of the day to try what you suggested and get back to you
Thanks

[Earl_Intel]

Hi navneetnair,

Thank you for sharing this update with us.

After performing the BIOS update, does the issue still persist?

Best regards,

Earl E.

Intel Customer Support Technician

[navneetnair]

Hi Earl,

Yes the issue is still there. The time between the crashes have increased but it still does the same thing.

[Earl_Intel]

Hi navneetnair,

Thank you for sharing this update with us.

I see, no worries, I will further check on this.

Kindly run this on your system so that I can also gauge the following peripherals and the driver versions that you have:

Intel® System Support Utility for Windows*

Once finished downloading, open the tool, click on scan (leave the default items checked), click next, then save the system information to a .txt file. Please provide us the .txt file.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi navneetnair,

I wanted to check if you had the chance to review the needed files to further investigate the issue. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Earl E.

Intel Customer Support Technician

[navneetnair]

Hi,

Now the game is working fine somehow without me doing any other changes. A few windows update helped it I guess...

Should I still run the software and let you know about the versions?

Thank You

[Earl_Intel]

Hi navneetnair,

Thank you for sharing this update with us.

I'll happy to hear that the is now working fine, no need for the SSU files as of the moment.

You can continue to monitor the game and provide us an update.

If ever the issue persists, you can share us the SSU logs for us to further investigate on the issue.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi navneetnair,

I was just curious whether you were able to keep an eye on your system to see if the problem was still present. In order to decide on the appropriate course of action to address this issue, kindly inform me as soon as possible.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi navneetnair,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Earl E.

Intel Customer Support Technician