No HDR through DisplayPort in B580

[Shrouded5956]

I upgraded from an AMD RX580 to the Arc B580. The card is the only thing I changed, everything else is the same as before. I have no HDR when using DisplayPort. Windows says my display does not support HDR— except that it does. It works on the B580 with HDMI, and it worked on my RX580 on DP as well as HDMI. I have tried all three of the DP ports, without success. My monitor is LG 32GN600 B AUS. It seems strange HDR works with one type of connection but not another.

[RobbieR_Intel]

Hello Shrouded5956,

Thank you for reaching out and sharing details about your setup. 

To better assist you, kindly share the following information:

• What is the current driver version installed for your Intel Arc B580?
• Have you updated your monitor's firmware?
• Did you try different DisplayPort Cable?
• Have you tried contacting LG regarding this?
• Is HDR enabled in the Intel Graphics Software?
• Have you tried testing this issue with another Monitor?

Please generate an SSU report to help me further analyze important details on your system. To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.

I look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello Shrouded5956,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello Shrouded5956,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored. 

Best regards,

Robbie R.

Intel Customer Support Technician