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Intel Iris Xe Graphics OpenGL Problem

CMO
Beginner
3,895 Views

Hello,

We have an application delivered to several customers with a proprietary graphic engine using OpenGL.

On Intel Iris Xe Graphics chipset the application crash when the application call the DescribePixelFormat function (wingdi.h) : Executing this function triggers a non-recoverable  exception at the driver level. This error is traced in the machine's event log:

Faulting application name: ClientWPC.exe, version: 10.0.3.2, time stamp: 0x634d43a4
Faulting module name: igxelpicd64.dll, version: 31.0.101.3790, time stamp: 0x634dff0f
Exception code: 0xc000041d
Fault offset: 0x0000000000836137
Faulting process id: 0x84
Faulting application start time: 0x01d90bb76cf08afd
Faulting application path: C:\Users\st09494\Documents\eDocBrowser\MRO\ClientWPC.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_97c26de2338c52fb\igxelpicd64.dll
Report Id: 14ae1c9b-e809-430a-b528-e86fafadbe36
Faulting package full name:
Faulting package-relative application ID:

This problem occurs on several Manufacturer laptop (non exhaustive list):

  • DELL latitude 5430,
  • HP Elitebook 830 G8,
  • VAIO VJPK21

The same application is working fine on computer with Intel UHD Chipset.

Same problems occurs on Laptop with Radeon Chipset but an update to recent AMD graphics drivers solve the problem. For Intel Iris Xe chipset, an update to recent graphic drivers don't solve the problem. 

 

Thanks for your help.

 

 

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Xillvion
New Contributor I
3,876 Views

Try using the Arc version of the Intel graphics drivers here:

https://www.intel.com/content/www/us/en/download/726609/intel-arc-graphics-windows-dch-driver.html

No need for Arc Control and DSA, it's only for gaming optimizations.

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CMO
Beginner
3,814 Views

Thanks for your reply.

Problem is still present using this driver.

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