Intel Iris Xe Graphics

[Art2021]

We recently purchased over 200 Lenovo ThinkPad Gen 5 with the Intel Core Ultra 5 125U processors and we are having constant issues when users join a google meet session. 
As soon as the users turn on their camera, the GPU 3D (Intel(R) Iris(R) Xe Graphics) skyrockets to 100% util and it will stay there. This is causing many issues with the laptops lagging and in some cases freezing. Is anyone else having this issue?

[ArchieD_Intel]

Hi Art2021,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

• Have you tried using the OEM driver for testing?
• What are the troubleshooting steps that you tried so far?
• Have you used DDU to completely remove all residual drivers and installed a new one?
• Have you tried adjusting the graphics settings?
• Where do you see the percentage of the graphics card?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi Art2021,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi Art2021,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Archie D.

Intel Customer Support Technician