Intel Iris Xe Max card no display on boot but works fine in windows.

[masterdeejay]

I have a cheap Iris Xe Max card (or DG1 but i think that is the same, teclast brand) so i can play youtube videos on my old workstation without high cpu usage.

But i cant enter the bios because i got only black screen on booting. But after the OS loads it works fine and can play youtube AV1/Vp9 videos fine.

The bios is the latest. (09/24/2019) And it is in uefi only mode, no CSM. Rebar is enabled with ffs uefi driver but i think this card not needing it. (tested with Asrock A380 ITX) Above 4g decoding enabled.

Tried different pcie slots. Driver is the latest, and i think it is updated the card bios as well.

Dell T5810 workstation, 4x16gb DDR4 2133, Xeon 2687wv3. But it is used only to test a few ai projects, old games etc. 

[Jocelyn_Intel]

Hello, @masterdeejay  

Thank you for posting on the Intel® communities.  

I am sorry to hear what is happening with your PC, I will gladly assist you here. 

Does this issue happen with the integrated graphics? 

Please run the following utility and attach the report to have more information about your system: 

Intel® System Support Utility for Windows. 

Note: Make sure to mark the box that says "everything" before pressing the Scan button. After that, click on "Next>" and select "Save" and then, attach the .txt file. 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[masterdeejay]

I dont have any igp. Only the card. That is a Teclast DG1 4Gb

[Jocelyn_Intel]

Hello, @masterdeejay  

Thank you for the information provided. 

It doesn't seem to be a Graphics card issue since you mentioned that the graphics work fine in OS and only have issues entering the BIOS. There is nothing off in the SSU report either.

We recommend you to check with your System Manufacturer since it's their BIOS, to see if something is misconfigured or is due to another cause. 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[Jocelyn_Intel]

Hello, @masterdeejay    

As we have not heard back from you, we will proceed to close this thread now. If you need any additional assistance with other matters, please feel free to contact us back and submit a new question as this thread will no longer be monitored.  

We really hope that you can solve this issue soon with the correct support team. 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician.