Intel Iris Xe displaying issues

[ArtemKyr]

I have an Intel CPU i7 13600H with built-in iris igpu. I have issues mostly with displaying browser content (persists in Chrome and Mozilla Firefox, mostly first one, cause it's my main browser I use). First ones - displaying video content on player websites like YouTube, Megogo (Ukrainian Netflix), Netflix etc. In YouTube picture is managing to stutter from-time-to-time (time range unpredictable), sound still playing. On Megogo sometimes one of frames is blinking for milliseconds. Also, I have issues with Chatgpt, sometimes the webpage of chat is having artifacts (colors start to mix from other interface part, so it looks like someone wrongly filling instrument, also sometimes tis color artifact is following cursor). Same issue persists while serious loads (for example downloading game in steam with gigabit), than it occurs in any webpage.

What I tried to do: change browser (chrome to Mozilla), change chrome engine, rendering options, turning off extensions. About drivers: fresh installed latest manufacturer drivers for igpu, fresh installed Intel drivers with Intel driver support assistant. By fresh installing I mean all available options: deleting gpu from device manager with drivers, uninstalling Intel drivers in control panel, choosing fresh install when possible. My os is Windows 11 Pro, all fresh updates installed.

[JedG_Intel]

Hello ArtemKyr,

I'm sorry to hear about the issues that you encountered with the CPU so far. I also appreciate that you shared the troubleshooting steps that you performed. Rest assured that I'll help you with this. For me to address this properly, please share the information below.

1. Was this working fine before? 

2. Are there any recent changes to the system?

3. Kindly share a screenshot/video clip of the issue.

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I hope to hear from you soon.

Best regards,

Jed G.

Intel Customer Support Technician

[ArtemKyr]

 Hello, Thanks for your reply.

The issue persists for quiet a long time, less than a year maybe. I was hoping to get it fixed with manufacturer or intel updates, but nope. Throghout this period I managed to reinstall windows 3 times at least (I like cleaning system an installing everything from scratch), yet this issue was happening all this periods.

 I tried imitating some issuse, cause Its quiet unpredictable, so to imitate this faster I started Steam download (as I mentioned, this issue persist randomly in chill situations and more frequently while cpu load). As you can see, instagram main page and chatgpt main page loaded inproperly, chat text is cut (the same issue can be more bothering while chatting, cause it can cover its text). The full text should be "Чим я можу вам допомогти?" , but it was cut to last "ти?".  Also added normal instagram  screenshot to make issue more obvious in comparison.

Alsom attached my SSU report. 

Thanks for the reply

[ArtemKyr]

   

 Hello, Thanks for your reply.

The issue persists for quiet a long time, less than a year maybe. I was hoping to get it fixed with manufacturer or intel updates, but nope. Throghout this period I managed to reinstall windows 3 times at least (I like cleaning system an installing everything from scratch), yet this issue was happening all this periods.

 I tried imitating some issuse, cause Its quiet unpredictable, so to imitate this faster I started Steam download (as I mentioned, this issue persist randomly in chill situations and more frequently while cpu loadad). As you can see, instagram main page and chatgpt main page loaded inproperly, chat text is cut (the same issue can be more bothering while chatting, cause it can cover its text), it has "ти" instead of full "Чим я можу вам допомогти?" .  As instagram, attached incorrect display and correct for comparison.

Also attached my SSU report. 

Thanks

P.S. Can`t see my reply here, so copied reply again

[JedG_Intel]

Hello ArtemKyr,

Thank you for sharing all this information. For further troubleshooting, please try to follow the steps below.

1. Disable iGPU to see if the same issue will persist

2. Utilize drivers from OEM

3. Make sure to use DDU

4. Clear the Cache and Cookies on the browser

5. Update the browser (Chrome and Mozilla FireFox)

If the same issue is observed, may I know if you're using an external monitor?

Best regards,

Jed G.

Intel Customer Support Technician

[ArtemKyr]

Hello.
1. I have already tried disabling igpu, by switching to Nvidia dgpu (asus mux switch). On Nvidia GPU this problem does not persist. 2. As I said, I already tried using latest OEM drivers from official website, the issue still persist. 3. I also tried uninstalling driver with DDU and installing OEM drivers, then uninstalling again and installing Intel driver - nothing changed.
4-5. Also, as I already mentioned, I did at least 3 clean installs of Windows, with wiping all data, so cache was cleaned and browser auto -upsate is enabled (by default) and version also manually checked. And finally, no, I don't use an external monitor

[JedG_Intel]

Hi ArtemKyr,

I really appreciate this and your patience is greatly recognized. I will be investigating this matter further and I'll get back to you as soon as possible.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello ArtemKyr,

After further review, it appears that the issue may be hardware-related, specifically concerning the iGPU, as you have reinstalled the OS multiple times without resolving the problem, and even simple tasks should not exhibit such issues. To further isolate the cause, would it be possible for you to connect an external monitor to your computer? Although you mentioned that you don't typically use an external monitor, do you have one available to test?

If an external monitor is available, please try using it and check if the issue persists. If the problem occurs even with the external monitor, it may be related to the hardware or possibly the motherboard. However, if the issue does not appear when using an external monitor, it could be linked to the iGPU, which is the integrated graphics of the processor. If the latter scenario happens, it would be best that you contact your OEM for further assistance.

Meanwhile, if you don't have an available external monitor to follow the recommendations above, please let me know.

Best regards,

Jed G.

Intel Customer Support Technician

[ArtemKyr]

Hello, thanks for your reply. Unfortunately, I don't have an external display

[JedG_Intel]

Hello ArtemKyr,

I completely understand. I will explore alternative options to determine the best course of action and provide you with an update at the earliest opportunity.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello ArtemKyr,

I'm writing to confirm some information with you. Please share the details below as it would be helpful with the investigation.

1. Is your network connection stable and can you download and play videos?

2. Kindly perform a speed test and share a screenshot of the results.

3. Are there other applications running on the system?

4. Try reducing the video quality and see if it improves performance.

I look forward to your response.

Best regards,

Jed G.

Intel Customer Support Technician

[ArtemKyr]

Hello. 

Yes, my internet connection is stable, I also use rj-45 ethernet connection instead of wi-fi.

I have gigabit internet and on speedtest it is confirmed easily 

Of course there are some background processes, but usually I don`t run any apps while watching anything in browser. Overall video perfomance is great, no matter is it low quality or 4K-8K (I usually use 1440p quality on youtube on my Full HD monitor),- except microstutters from time to time, which I described in a post

[JedG_Intel]

Hello ArtemKyr,

This additional information is greatly appreciated. I will continue to delve into this matter and provide you with an update at the earliest convenience.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello ArtemKyr,

We're still currently investigating the issue that you reported and we just have additional information to confirm to get to the bottom of this.

1. What did you mean by "modified rendering options" as a troubleshooting step?

2. To investigate, enter chrome://flags in the browser's address field and search for: "Vulkan"

- Did you try enabling or disabling Vulkan as the graphics backend?

- "Hardware-accelerated video decode" and "Hardware-accelerated video encode": These settings are relevant when using an integrated GPU (iGPU).

3. Testing the same sites on similar hardware could provide more insight.

I hope to hear from you soon.

Best regards,

Jed G.

Intel Customer Support Technician

[Patricide]

Might this issue also be related? Screen shifting up and down glitch when watching Netflix (on Edge) in fullscreen - Intel Community

[JedG_Intel]

Hi ArtemKyr,

I would just like to follow up with regards to the additional steps that we shared. Kindly share the results at your earliest convenience.

Hello @Patricide,

I cannot say exactly for sure that the issue is related or the same as there are no photos available in the referenced thread for comparison. Please be assured that your concern will be addressed by a member of our Support team. Should you have any further inquiries, we kindly request that you continue using your existing thread to prevent any confusion.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello ArtemKyr,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician