Intel Matrix Storage Manager 8.9 problem

[idata]

Yesterday, I upgraded to Intel Matrix Storage Manager (IMSM) 8.9.0.1023 in preparation for upgrading from Windows Vista Home Premium x64 to Windows 7 x64. I was previously running IMSM 8.2.0.1001 without any problems.

After installing IMSM 8.9, I encountered an annoying problem after resuming from a system sleep state. The desktop environment came up almost instantly as before upon system resumption, but access to the RAID array was delayed by around 30 seconds. Thus the system essentially froze when disk access was requested. This happened consistently.

I was hoping that the problem was isolated to an incompatibility between IMSM 8.9 and Windows Vista. But unfortunately it is not. Upgrading to Windows 7 did not resolve the issue. Thus I must conclude that a bug was introduced between IMSM 8.2 and 8.9. I'm not sure reverting to 8.2 is viable. I tried 8.8 without success.

This is a nuisance issue and not fatal. But still, having to wait for around half a minute every time after sleep resumption is not acceptable.

Here is my config from a partial IMSM report:

Shell Version: 8.9.0.1023

OS Name: Microsoft Windows 7 Home Premium

OS Version: 6.1.7600 Build 7600System Name: TODD-PCSystem Manufacturer: Gigabyte Technology Co., Ltd.System Model: P35-DS3PProcessor: Intel(R) Core(TM)2 CPU 6600 @ 2.40GHzBIOS Version/Date: Award Software International, Inc. F12B, 09/18/2008

Intel(R) Matrix Storage Manager

Intel RAID Controller: Intel(R) ICH8R/ICH9R/ICH10R/DO/PCH SATA RAID Controller

Number of Serial ATA ports: 6

RAID Option ROM Version: 7.5.0.1017

Array_0000

Status: No active migrationsHard Drive Data Cache Enabled: YesSize: 1863 GBFree Space: 0 GBNumber of Hard Drives: 4Hard Drive Member 1: ST3500320ASHard Drive Member 2: ST3500320ASHard Drive Member 3: ST3500320ASHard Drive Member 4: ST3500320ASNumber of Volumes: 1Volume Member 1: Volume_0000

Volume_0000

Status: NormalSystem Volume: YesVolume Write-Back Cache Enabled: NoRAID Level: RAID 10 (striping and mirroring)Strip Size: 64 KBSize: 931.5 GBPhysical Sector Size: 512 BytesLogical Sector Size: 512 BytesNumber of Hard Drives: 4Hard Drive Member 1: ST3500320ASHard Drive Member 2: ST3500320ASHard Drive Member 3: ST3500320ASHard Drive Member 4: ST3500320ASParent Array: Array_0000Have you experienced a similar problem? If so, are you aware of a fix? Intel, if this has not been reported, how can I file a bug report?

-Todd

[idata]

Here is how to correct and save your data at same time.

1) If you have drives that are marked failed, simply mark them them as normal.

2) Uninstall the Intel Matrix Storage Manager from control panel

3) Reboot, (bios should show good RAID SET) let Windows perform the disk check and allow to complete

4) Boot into windows

5) Download the 8.8.1009 drivers http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=17412&ProdId=3154&lang=eng http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=17412&ProdId=3154&lang=eng

6) Install the drivers, reboot.

7) Make sure to mark the 8.9.0.1023 drivers to ignore in Windows update, or you will be back to square one.

Intel (India) Engineers have no clue to the problem and are following the ignore and hope it will go away ISO 9001 procedure.

Your do know this problem got fixed in Rapid Storage Technology that replaces Intel Matrix Storage Manager?

[idata]

Will uninstalling and reinstalling 8.8 work on a Win 7 Pro 64-bit system? Do I have to wait until I get a failed drive to do this or just uninstall/reboot/reinstall?