Intel NUC6i3SYK graphics 520 driver crashing windows 10 64bit

[ABlad1]

Hi,

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

driver is constantly crashing and recovering randomly but most time when playing & stopping video content

Does it fail every single time, or only sometimes?

If you can offer a % rate please do.

100%

Hardware (HW)

Brand and Model of the system.

Intel NUC6i3SYK, BIOS 0039

Hybrid or switchable graphics system?

ie Does it have AMD or NV graphics too?

520

Make and model of any Displays that are used to see the issue (see note2 below). 

LFP = Local Flat Panel (Laptop panel)EFP = External Flat Panel (Monitor you plug in)

EFP

Sony KDL-46X2000 XBR Series BRAVIA

How much memory [RAM] in the system (see note2 below).

8GB

Provide any other hardware needed to replicate the issue.

ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

HDMI

Hardware Stepping (see note1 below).

Software (SW)

Operating System version (see note2 below).

Windows 10 64bit

VBIOS (video BIOS) version. This can be found in "information page" of CUI (right click on Desktop and select "Graphics Properties".

...

[idata]

Thank you for this information.

I will be receiving a Bravia TV soon, I will to replicate this as soon as I receive the TV.

FYI, in my last posts I used an Samsung TV.

Regards,

Amy.

[idata]

Thank you for this information.

I will be receiving a Bravia TV soon, I will try to replicate this as soon as I receive the TV.

FYI, in my last posts I used a Samsung TV.

Regards,

Amy.

[ABlad1]

Hi Amy,

I've just connected a Toshiba R700 laptop via HDMI to the TV using the same port & cable. It works perfectly! No driver crashes at all.

So I've now tried 3 PCs using the same HDMI port on the TV and cable & they all work perfectly;

• Laptop with onboard Intel HD Graphics 3000
• Desktop with AMD HD5770 PCIE Graphics Card
• Toshiba R700 http://www.mytoshiba.com.au/products/computers/portege/r700/pt311a-00j00q/specifications http://www.mytoshiba.com.au/products/computers/portege/r700/pt311a-00j00q/specifications

Whatever the problem is it's unique to the NUC6i3SYK / 520 graphics

Hope this helps.

Alex

[idata]

bladz, thank you for the update.

I apologize for the delay, but I have not received the T.V yet. I will take this information into consideration.

Thank you.

Amy.

[ABlad1]

Thanks Amy,

Just a correction on the PC's I've tried:

I've now tried 3 PCs using the same HDMI port on the TV and cable & they all work perfectly;

• Laptop Desktop with onboard Intel HD Graphics 3000
• Desktop with AMD HD5770 PCIE Graphics Card
• Toshiba R700 http://www.mytoshiba.com.au/products/computers/portege/r700/pt311a-00j00q/specifications http://www.mytoshiba.com.au/products/computers/portege/r700/pt311a-00j00q/specifications

Apologies if this caused any confusion

[idata]

Thank you for the clarification.

Regards,

Amy.

[ABlad1]

Hi,

I've received the replacement NUC, thank you.

I have not reinstalled any software/OS, simply used the same hard drive with the software as installed previously.

Unfortunately, the driver crash continues so this must not be a hardware issue.

I hope you have more luck with your investigations.

Thanks

Alex

[idata]

bladz, I apologize for the delay.

I have been trying to replicate this, but unfortunately I was not able to replicate the error message. Could you please try installing the latest driver version https://downloadcenter.intel.com/download/26099/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88355 Download Intel® Beta Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.40]? I will continue with more testing and I will report back.

Regards,

Amy.

[idata]

Alex, I wanted to check on your thread; were you able to install the driver mentioned above?

Regards,

Amy.