Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
20970 Discussions

Intel(R) Graphics 620

lZedl
Beginner
7,726 Views

O dispositivo PCI\VEN_8086&DEV_5916&SUBSYS_12951025&REV_02\3&11583659&0&10 teve um problema ao iniciar.

Nome do Driver: oem4.inf
Guid da Classe: {4d36e968-e325-11ce-bfc1-08002be10318}
Serviço: igfx
Filtros Inferiores:
Filtros Superiores:
Problema: 0x15
Status do Problema: 0x0

não consigo resolver esse problema de forma alguma, DDU não resolveu nem nada, NADA msm, se caso alguém possa dar uma ajuda fico grato.

GUID:{4d36e968-e325-11ce-bfc1-08002be10318}

INF:oem9.inf

INF:oem10.inf

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18 Replies
AlHill
Super User
7,722 Views

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

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lZedl
Beginner
7,667 Views

# SSU Scan Information
Scan Info:
Version:"2.5.0.15"
Date:"06/08/2023"
Time:"00:00:20.1572390"

# Scanned Hardware
Computer:
BaseBoard Manufacturer:"KBL"
BIOS Mode:"UEFI"
BIOS Version/Date:"Insyde Corp. V2.03 , 05/22/2019"
CD or DVD:"Not Available"
Embedded Controller Version:"1.18"
Platform Role:"Mobile"
Processor:"Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz , GenuineIntel"
Secure Boot State:"On"
SMBIOS Version:"3.0"
Sound Card:"Áudio Intel(R) para telas"
Sound Card:"Realtek Audio"
System Manufacturer:"Acer"
System Model:"Aspire A315-53"
System SKU:"0000000000000000"
System Type:"x64-based PC"
- "Display"
Intel ® Graphics Driver Version:"27.20.100.9168"
- "Intel(R) HD Graphics 620"
Adapter Compatibility:"Intel Corporation"
Adapter DAC Type:"Internal"
Adapter RAM:"1,00 GB"
Availability:"Running or Full Power"
Bits Per Pixel:"32"
- "Caption":"Intel(R) HD Graphics 620"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics+620"
CoInstallers:"oem4.inf,iKBLD_w10_DS,Internal,Intel(R) HD Graphics Family"
Color Table Entries:"4294967296"
Dedicated Video Memory:"Not Available"
Driver:"igdkmd64.sys"
Driver Date:"08/23/2022 09:00"
Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\iigd_dch.inf_amd64_d8bdffa26077ee9a\igdkmd64.sys"
Driver Provider:"Intel Corporation"
Driver Version:"31.0.101.2114"
INF:"oem4.inf"
INF Section:"iKBLD_w10_DS"
Install Date:"Not Available"
Installed Drivers:"C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_d8bdffa26077ee9a\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_d8bdffa26077ee9a\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_d8bdffa26077ee9a\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_d8bdffa26077ee9a\igd12umd64.dll"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"Not Available"
Location:"PCI bus 0, device 2, function 0"
Manufacturer:"Intel Corporation"
Microsoft DirectX* Version:"DirectX 12"
Monochrome:"No"
Number of Colors:"4294967296"
Number of Video Pages:"Not Available"
PNP Device ID:"PCI\VEN_8086&DEV_5916&SUBSYS_12951025&REV_02\3&11583659&0&10"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Refresh Rate - Current:"60 Hz"
Refresh Rate - Maximum:"60 Hz"
Refresh Rate - Minimum:"60 Hz"
Resolution:"1366 X 768"
Scan Mode:"Noninterlaced"
Service Name:"igfx"
Status:"OK"
Video Architecture:"VGA"
Video Memory:"Unknown"
Video Processor:"Intel(R) HD Graphics Family"
- "Memory"
Physical Memory (Available):"4,80 GB"
Physical Memory (Installed):"8 GB"
Physical Memory (Total):"7,88 GB"
- "BANK 0"
Capacity:"4 GB"
Channel:"ChannelA-DIMM0"
Configured Clock Speed:"2133 MHz"
Configured Voltage:"1200 millivolts"
Data Width:"64 bits"
Form Factor:"SODIMM"
Interleave Position:"First position"
Manufacturer:"0000"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"Not Available"
Serial Number:"00000000"
Status:"Not Available"
Type:"Not Available"
- "BANK 2"
Capacity:"4 GB"
Channel:"ChannelB-DIMM0"
Configured Clock Speed:"2133 MHz"
Configured Voltage:"1200 millivolts"
Data Width:"64 bits"
Form Factor:"SODIMM"
Interleave Position:"Second position"
Manufacturer:"0194"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"SMS4TDC3C0K0446SCG"
Serial Number:"0564F0DC"
Status:"Not Available"
Type:"Not Available"
- "Motherboard"
Availability:"Running or Full Power"
BIOS:"V2.03, ACRSYS - 0"
Caption:"Placa-mãe"
Chipset:"Not Available"
Date:"05/21/2019 09:00"
Install Date:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Manufacturer:"KBL"
Model:"Not Available"
Part Number:"Not Available"
PNP Device ID:"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Product:"Metapod_KL"
Serial Number:"NBH2B11002941040579501"
Status:"OK"
Version:"V2.03"
- "Networking"
Intel ® Network Connections Install Options:"Not Available"
Intel ® Network Connections Version:"Not Available"
Intel ® PROSet/Wireless Software Version:"Not Available"
- "Bluetooth Device (Personal Area Network)"
Availability:"Running or Full Power"
Caption:"Bluetooth Device (Personal Area Network)"
CoInstallers:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"bthpan.sys"
Driver Date:"06/21/2006 12:00"
Driver Path:"C:\WINDOWS\system32\drivers\bthpan.sys"
Driver Provider:"Microsoft"
Driver Version:"10.0.19041.2846"
Index:"0004"
INF:"bthpan.inf"
INF Section:"BthPan.Install"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"Not Available"
IP Subnet:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"06/08/2023 08:36"
Location:"Not Available"
MAC Address:"A4:63:A1:16:D0:A3"
Manufacturer:"Microsoft"
Media Type:
Net Connection ID:"Conexão de Rede Bluetooth"
NetCfgInstanceId:"{94D9B95A-31C9-49B7-ABB6-C7683284A025}"
Number of VLANs:"0"
PNP Device ID:"BTH\MS_BTHPAN\6&35D90A5&0&2"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Bluetooth Device (Personal Area Network)"
Service Name:"BthPan"
Status:"Enabled"
Team Name:"Not in a team"
Temperature:
Type:"Ethernet 802.3"
- "Service Bindings"
Cliente para Redes Microsoft:
Compartilhamento Arquivos e Impressoras para Redes Microsoft:
Driver de E/S do Mapeador de Descoberta de Topologia de Camada de Link:
Driver de Protocolo LLDP da Microsoft:
Protocolo IP Versão 4 (TCP/IPv4):
Protocolo IP Versão 6 (TCP/IPv6):
Respondente de Descoberta de Topologia de Camada de Link:
- "Qualcomm Atheros QCA9377 Wireless Network Adapter"
Availability:"Running or Full Power"
Caption:"Qualcomm Atheros QCA9377 Wireless Network Adapter"
CoInstallers:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"Qcamain10x64.sys"
Driver Date:"08/22/2018 12:00"
Driver Path:"C:\WINDOWS\system32\drivers\Qcamain10x64.sys"
Driver Provider:"Microsoft"
Driver Version:"12.0.0.722"
Index:"0001"
INF:"netathr10x.inf"
INF Section:"ATHR_DEV_OS63_988x_AC_NFA435_TF11.ndi.NTamd64"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"Not Available"
IP Subnet:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"06/08/2023 08:36"
Location:"PCI bus 2, device 0, function 0"
MAC Address:"A4:63:A1:16:D0:A2"
Manufacturer:"Qualcomm Atheros Communications Inc."
Media Type:
Net Connection ID:"Wi-Fi"
NetCfgInstanceId:"{A2214241-B328-44FC-ADE6-11F69B74E3ED}"
Number of VLANs:"0"
PNP Device ID:"PCI\VEN_168C&DEV_0042&SUBSYS_08A611AD&REV_31\4&A7DDD22&0&00E5"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Qualcomm Atheros QCA9377 Wireless Network Adapter"
Service Name:"Qcamain10x64"
Status:"Enabled"
Team Name:"Not in a team"
Temperature:
Type:"Ethernet 802.3"
- "Service Bindings"
Agendador de pacotes de serviço:
Cliente para Redes Microsoft:
Compartilhamento Arquivos e Impressoras para Redes Microsoft:
Driver de E/S do Mapeador de Descoberta de Topologia de Camada de Link:
Driver de Protocolo LLDP da Microsoft:
Protocolo IP Versão 4 (TCP/IPv4):
Protocolo IP Versão 6 (TCP/IPv6):
Respondente de Descoberta de Topologia de Camada de Link:
- "Settings"
D0PCEnable:D0 PacketCoalescing:"Disable (0)"
roamPolicy:Roaming aggressiveness:"3.Medium (3)"
StaPreferredBand:Preferred Band:"1 - No Preference (1)"
StaWirelessMode:Wireless Mode:"12 - 11 a/b/g/n/ac (12)"
- "Realtek PCIe GbE Family Controller"
Availability:"Running or Full Power"
Caption:"Realtek PCIe GbE Family Controller"
CoInstallers:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"rt640x64.sys"
Driver Date:"10/04/2015 12:00"
Driver Path:"C:\WINDOWS\system32\drivers\rt640x64.sys"
Driver Provider:"Microsoft"
Driver Version:"9.1.410.2015"
Index:"0002"
INF:"rt640x64.inf"
INF Section:"RTL8168Series.ndi.NT"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"Not Available"
IP Subnet:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"06/08/2023 08:36"
Location:"PCI bus 1, device 0, function 1"
MAC Address:"08:97:98:64:E1:E3"
Manufacturer:"Realtek"
Media Type:
Net Connection ID:"Ethernet"
NetCfgInstanceId:"{791BDBC1-019C-45C5-9CF4-CE05C8CEE2B0}"
Number of VLANs:"0"
PNP Device ID:"PCI\VEN_10EC&DEV_8168&SUBSYS_12951025&REV_12\4&45A8D3C&0&01E0"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Realtek PCIe GbE Family Controller"
Service Name:"rt640x64"
Status:"Enabled"
Team Name:"Not in a team"
Temperature:
Type:"Ethernet 802.3"
- "Service Bindings"
Agendador de pacotes de serviço:
Cliente para Redes Microsoft:
Compartilhamento Arquivos e Impressoras para Redes Microsoft:
Driver de E/S do Mapeador de Descoberta de Topologia de Camada de Link:
Driver de Protocolo LLDP da Microsoft:
Protocolo IP Versão 4 (TCP/IPv4):
Protocolo IP Versão 6 (TCP/IPv6):
Respondente de Descoberta de Topologia de Camada de Link:
- "Settings"
*FlowControl:Flow Control:"Rx & Tx Enabled (3)"
*InterruptModeration:Interrupt Moderation:"Enabled (1)"
*PriorityVLANTag:Priority & VLAN:"Priority & VLAN Enabled (3)"
*ReceiveBuffers:Receive Buffers:"512 (512)"
*SpeedDuplex:Speed & Duplex:"Auto Negotiation (0)"
*TransmitBuffers:Transmit Buffers:"128 (128)"
- "TP-Link Wireless USB Adapter"
Access Point:"c8:3a:35:43:d8:b5"
Authentication:
Availability:"Running or Full Power"
Caption:"TP-Link Wireless USB Adapter"
Channel:
Cipher:
CoInstallers:"Not Available"
Connection Mode:
Default IP Gateway:"192.168.1.1"
DHCP Enabled:"Yes"
DHCP Lease Expires:"06/09/2023 08:48"
DHCP Lease Obtained:"06/08/2023 08:48"
DHCP Server:"192.168.1.1"
Driver:"rtwlanu.sys"
Driver Date:"07/29/2019 12:00"
Driver Path:"C:\WINDOWS\system32\drivers\rtwlanu.sys"
Driver Provider:"Microsoft"
Driver Version:"1030.38.712.2019"
Index:"0003"
INF:"netrtwlanu.inf"
INF Section:"RTL8192eu.ndi.NT"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"192.168.1.8;fe80::ae00:c417:58d:8b5a"
IP Subnet:"255.255.255.0;64"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"06/08/2023 08:36"
Location:"Port_#0001.Hub_#0001"
MAC Address:"18:A6:F7:08:1F:E4"
Manufacturer:"Realtek Semiconductor Corp."
Media Type:
Net Connection ID:"Wi-Fi 2"
NetCfgInstanceId:"{4F24BAAD-6DB4-4BCA-9648-B523B3C80A52}"
Network Name:"FMMG@MessiasNet/Fibra"
Network Type:
Number of VLANs:"0"
PNP Device ID:"USB\VID_2357&PID_0107\00E04C000001"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"TP-Link Wireless USB Adapter"
Profile:
Radio Type:
Receive Rate:
Service Name:"RtlWlanu"
Signal Strength:
State:
Status:"Enabled"
Team Name:"Not in a team"
Temperature:
Transmit Rate:
Type:"Ethernet 802.3"
- "Service Bindings"
Agendador de pacotes de serviço:
Cliente para Redes Microsoft:
Compartilhamento Arquivos e Impressoras para Redes Microsoft:
Driver de E/S do Mapeador de Descoberta de Topologia de Camada de Link:
Driver de Protocolo LLDP da Microsoft:
Protocolo IP Versão 4 (TCP/IPv4):
Protocolo IP Versão 6 (TCP/IPv6):
Respondente de Descoberta de Topologia de Camada de Link:
- "Settings"
AdaptivityPara:AdaptivityPara:"0 (0)"
BWSetting:Bandwidth:"20_40MHz (1)"
EnableAdaptivity:EnableAdaptivity:"Auto (2)"
HLDiffForAdaptivity:HLDiffForAdaptivity:"7 (7)"
L2HForAdaptivity:L2HForAdaptivity:"Auto (0)"
QoS:QoS Support:"Support QoS (1)"
WirelessMode:Wireless Mode:"IEEE 802.11b/g/n (8)"
- "Operating System"
.Net Framework Version:"4.0,4.8"
Boot Device:"\Device\HarddiskVolume1"
Locale:"Brasil"
OS Manufacturer:"Microsoft Corporation"
OS Name:"Microsoft Windows 10 Pro"
Other OS Description:"Not Available"
Page File:"C:\pagefile.sys"
Page File Space:"1,88 GB"
Physical Memory (Available):"4,82 GB"
Physical Memory (Installed):"8 GB"
Physical Memory (Total):"7,88 GB"
System Directory:"C:\WINDOWS\system32"
Version:"10.0.19045 Build 19045"
Virtual Memory (Available):"6,87 GB"
Virtual Memory (Total):"9,75 GB"
Windows Directory:"C:\WINDOWS"
- "Installed Updates"
KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"
KB5014032:"Security Update [5/5/2023]"
KB5015684:"Update [5/5/2023]"
KB5020683:"Update [6/8/2023]"
KB5022502:"Update [5/5/2023]"
KB5025315:"Update [5/5/2023]"
KB5026361:"Security Update [5/5/2023]"
- "Processor"
- "Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz"
Architecture:"x64"
ATPO:"Not Available"
Availability:"Running or Full Power"
Caption:"Intel64 Family 6 Model 142 Stepping 9"
- "Chipset Name":"Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Core+i5+7200U+CPU+"
CPU Speed:"2,511 GHz"
Current Voltage:"9. volts"
Driver:"Not Available"
Driver Date:"04/21/2009 12:00"
Driver Path:"C:\WINDOWS\system32\drivers\intelppm.sys"
Driver Provider:"Microsoft"
Driver Version:"10.0.19041.2728"
Ext. Family:"Not Available"
Family:"Not Available"
FPO:"Not Available"
INF:"cpu.inf"
INF Section:"IntelPPM_Inst.NT"
Install Date:"Not Available"
Last Error Code:"Not Available"
Level 1 Cache:"2 x 128 KB"
Level 2 Cache:"2 x 512 KB"
Level 3 Cache:"3 MB"
Load:"15%"
Manufacturer:"GenuineIntel"
Model:"142"
Name:"Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz"
Number of Cores:"2"
Number of Cores Enabled:"2"
Number of Logical Processors:"4"
Part Number:"To Be Filled By O.E.M."
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Processor ID:"BFEBFBFF000806E9"
Revision:"Not Available"
Serial Number:"To Be Filled By O.E.M."
Service Name:"intelppm"
Status:"OK"
Stepping:"9"
Version:"Not Available"
- "Storage"
- "KINGSTON SA400S37240G"
Capablities:"Random Access, Supports Writing, SMART Notification"
Caption:"KINGSTON SA400S37240G"
Cylinder - Total:"29185"
Description:"Unidade de disco"
Driver:"Not Available"
Driver Date:"06/21/2006 12:00"
Driver Version:"10.0.19041.1865"
Error Code:"Device is working properly"
Firmware Revision:"SBFKJ4.3"
Heads - Total:"255"
Index:"0"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"IDE"
Manufacturer:"(Unidades de disco padrão)"
Model:"KINGSTON SA400S37240G"
Name:"\\.\PHYSICALDRIVE0"
Partitions:"3"
Physical Sector Size:"512"
PNP Device ID:"SCSI\DISK&VEN_KINGSTON&PROD_\4&38BDEF07&0&000000"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
Sectors - Per Track:"63"
Sectors - Total:"468857025"
Serial Number:"50026B7784E48C30"
Size:"223,57 GB"
Size – Available:"163,48 GB"
SMART Attributes:"Self-Test: 2 minutes, OK, Short Self-Test: 1 minutes, OK"
Status:"OK"
Tracks - Per Cylinder:"255"
Tracks - Total:"7442175"
- "C:"
Availability:"Not Available"
Caption:"C:"
Compression Method:"Not Compressed"
Description:"Disco Fixo Local"
File System:"NTFS"
Name:"Not Available"
Serial Number:"AC88D872"
Size:"222,929168701172 GB"
Size – Available:"163,475933074951 GB"
Status:"Not Available"
Volume Dirty:"No"
- "SMART"
0x01 Raw Read Error Rate:0:"0"
0x09 Power-On Hours:108:"0"
0x0C Power Cycle Count:54:"0"
0xAA Available Reserved Space:11:"10"
0xAC Erase Fail Count:0:"0"
0xAD Wear Leveling Count:327687:"0"
0xB5 Program Fail Count Total:0:"0"
0xB6 Erase Fail Count:0:"0"
0xBB Uncorrectable Error Count:0:"0"
0xC0 Unsafe Shutdown Count:20:"0"
0xC2 Internal Device Temperature:29° C:"0"
0xC4 Reallocation Count:0:"0"
0xC7 CRC Error Count:0:"0"
0xE7 Temperature:99° C:"0"
0xE9 Media Wearout Indicator:603:"0"
0xF1 Total LBAs Written:480:"0"
0xF2 Total LBAs Read:399:"0"
0xF4 Total LBAs Read Expanded:5:"0"
...#SSU#...

0 Kudos
lZedl
Beginner
7,711 Views

4.PNG

0 Kudos
Andres_Intel
Employee
7,664 Views

Hello lZedl,

 


Thank you for posting on the Intel®️ communities. I am sorry to hear that you are having error messages with your Intel® HD Graphics 620, I will be happy to help you.


Por favor, esteja ciente de que eu só posso apoiá-lo em inglês. Eu usei uma ferramenta de tradução web para traduzir esta resposta, portanto, pode haver alguma tradução imprecisa.


To have a better understanding of the situation, please answer the following questions:


  • Take screenshots of the error message.  



Regards,  


Andres P. 

Intel Customer Support Technician


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lZedl
Beginner
7,585 Views
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Andres_Intel
Employee
7,572 Views

Hello lZedl,

 

 

Thank you for your response, all the conformation provided has been really helpful. 

 

Please follow the steps below and let me know the results:



  

Regards,  

 

Andres P. 

Intel Customer Support Technician


0 Kudos
lZedl
Beginner
7,544 Views
0 Kudos
Andres_Intel
Employee
7,531 Views

Hello lZedl,

 


Thank you for your answer, it has been very helpful.


I will start with an investigation of the issue, as soon I have further information I will let you know.

  


Regards,  


Andres P. 

Intel Customer Support Technician


0 Kudos
lZedl
Beginner
7,483 Views

thank you, i hope that you find a way to solve this problem.

0 Kudos
Andres_Intel
Employee
7,436 Views

Hello lZedl,

 


I still working on the investigation and now I have some questions, please answer them below:


  • Is the error message causing image corruption, low performance, or any other kind of issue? If so what are the symptoms?

  


Regards,

 

Andres P. 

Intel Customer Support Technician


0 Kudos
lZedl
Beginner
7,431 Views

low performance in games, i usually get 120 fps but after this error, the fps drop to 01,04,60, i already try to use DDU, SSU from intel, try old SO and new, change HD for SSD, i try too use oldest video drivers but nothing work.

0 Kudos
lZedl
Beginner
7,428 Views

before the error in LoL i get 120fps medium, 90fps min, 145fps max/ Minecraft with shaders on MAX config i get 50fps/ Asphalt 8 60fps/ asphalt 9 30/ My Little Nightmares i get 30fps min 45 medium and 50fps max/ CS:GO too. after the error i cannot do anything that i use to do, but i still can watch something, netflix, youtube, all good, i just can't play anything more. 

0 Kudos
lZedl
Beginner
7,427 Views

programs like blender usually work without crashes, and now, have fps crashes in all the things that needs 3D or somethin like this.

0 Kudos
Andres_Intel
Employee
7,390 Views

Hello lZedl, 



Thank you for your response, and clarification.


In case we need to reproduce the issue, please provide the following information:


  • Take screenshots of the game settings of one of the games.
  • Where did you buy the game? For example Epic, Steam, etc.

  


Regards, 


Andres P. 

Intel Customer Support Technician


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lZedl
Beginner
7,376 Views

I can't take a screenshot, i already try to record the screen with my smartphone but the camera doesn't focus on the screen, about the games i already said bellow, League Of Legends from Riot Games, Minecraft from Microsoft, Asphalt 8 from Gameloft, but I wanted to make something clear here, all these games had no crashes or bottlenecks, this error in the video driver happened in a genuine way from what I saw at the time, I always had fluidity at the time of gambling, I know that my notebook does not have the configuration similar to an ACER NITRO or an ALIENWARE because it is not for games, But it played the role for my main purpose perfectly, I didn't use third-party programs to overclock my video card, the only thing I always do is disable unnecessary services for the notebook to have a little more performance and clean up unnecessary garbage, update the necessary drivers to run everything right and have a good performance, updates and etc. I've been on the manufacturer's website and no one could solve it, I searched everywhere and nothing bro, I'm almost hugging my laptop and praying to miraculously get normal here, it's my only means of entertainment and source of studies.  i'll try to take a screenshot later, and i send here. 

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Andres_Intel
Employee
7,345 Views

Hello lZedl,

 


Thank you for your response.


I will wait for you to share the screenshots, in case you have issues taking the screenshots just let me know to continue with the investigation.

 


Regards,


Andres P.

Intel Customer Support Technician


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Andres_Intel
Employee
7,197 Views

Hello lZedl,

 


Were you able to check the previous post?

Let us know if you still need assistance.

 


Best regards,


Andres P.

Intel Customer Support Technician


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Andres_Intel
Employee
7,101 Views

Hello lZedl,

 


We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

  


Best regards,


Andres P.

Intel Customer Support Technician


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