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Beginner
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Intel(R) Graphics HD 4000 Driver for Windows 8.1 (Not Working Properly)

I have an Asus K55A with an Intel core i5 processor.

I installed windows 8.1 today and now my graphics adapter's driver is crashed. I cannot view multiple monitors or adjust my screen resolution settings as it is defaulting to the default microsoft driver.

I have updated to Driver Version:

10.18.10.3316

I still get this notice in the device manager:

This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

Object Name not found.

Can anyone advise, as I MUST have multiple monitors for work.

Thanks

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Beginner
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I posted a fix for the Yoga 13 on the Lenovo Yoga forums that has me running in full shape now. Apparently, the upgrade attempts to upload the latest drivers and mixes driver files from version 9 and version 10 of the driver. In addition, the Win 8.1 upgrade blows away a bunch of other Intel drivers that need to be reinstalled. It really seems like a well intentioned attempt to upgrade the system to the latest drivers without any regard for what drivers the OEM has qualified on the platform. The fact I found mixed libraries from two different versions of the driver leads me to believe they simply copied files out from the zip without any regard to how the Intel drivers should be properly installed.

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Beginner
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I had a similar issue after upgrading to Windows 8.1 PRO x64, altho I run 2 monitors one from the AMD 7950 and the other one from the HD4000 on the i5 3570K. The main screen, hooked to the 7950 would work but the second one would not.

I got them working now by uninstalling both drivers for the AMD card and the Intel HD, first from the uninstall programs and from the device manager, when that was done, the machine booted with both monitors working, then I proceeded to install the latest intel drivers for 8.1 x64 and again both monitors worked, the AMD just had the generic Microsoft drivers.

I installed the AMD drivers and everything went foobar again, and the main monitor was working and the HD4000 didn't. So I repeated all the steps of uninstalling and this time installed the AMD card without the HDMI and Audio drivers and so far everything works perfect.

I guess there's a conflict between AMDs and Intel drivers when it comes to either HDMI or Audio. I hope that helps some people.

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Beginner
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Same problem bei Dell XPS 13, Driver 10.18.10.3316 not working. Device Manager gives me a Code 43.

 

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Beginner
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Still nothing from Intel?

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Beginner
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According to a user on the Microsoft Support forums, Windows Update produced a newer driver today, however I cannot confirm this. I'm so frustrated over some of the things that broke when I went from Windows 7 to Windows 8, and now from 8 to 8.1 that I've decided to go back to 7 until this display driver issues is confirmed resolved.

Anyway, if someone checks Windows Update and installs a driver, can you post the version number here? As of this post, the Intel Download Center still says version 10.18.10.3316 is the most recent release.

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Beginner
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Keep in mind this really isn't Intel's fault, just speaking as someone who worked for one of those OEM's crushed under the weight of the big three. It's the OEM's job to qualify the drivers against their hardware platforms. In my case, the version 10 driver was available months before Win8.1 RTM, yet Lenovo even as late as yesterday still had the version 9 driver on their site. Lenovo hasn't re-qualified the new drivers for their platform in over a year, and they had six months between RTM and public release to do so.

I expect Intel will do us a solid and work with the OEM's and try to get this fixed ASAP, because they're good that way, at least they were when I was still working with them. In the mean time, do what I'm doing and beat up on your OEM for not keeping their drivers up to date. I mean for goodness sake, the Yoga is supposed to be their flagship product, it's front and center on their web page.

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Beginner
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On a related note, the driver on Asus's site for my mainboard, version 10.18.10.3262, doesn't work in 8.1.

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New Contributor I
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I disagree. I have a self-built "OEM" system. And while my motherboard did supply some drivers. In the end, it is Intel that supplies the drivers for my self-built system. I have only been using the Intel supplied drivers as the motherboard drivers are often old and flawed.

I am not going to speak for pre-built systems like HP, Dell, Lenovo, etc. But while you may blame the OEM for being behind. The people on those forums are getting the opposite point of view, where they are saying that Lenovo is waiting for Intel to release a working driver for them to test and pass along.

In the end, it's Intel's hardware and they are the ones that need to make sure drivers are supplied. If OEMs do any tweaking, then Intel and the OEM need to be working together to make sure drivers are available at the time of launch.

I might have agreed with you if this issue was only affecting a few brands. But it appears to be affecting all brands and DIY builders like myself. So I feel it's Intel's fault and Intel needs to resolve this. It's not like Intel wasn't aware or lacked access to the 8.1 RTM.

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Beginner
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I hear you, I wasn't trying to diminish the experience of you DIY white box guys. All I know is I took the drivers as they were, did some root cause analysis, and got my system working just as it was before, if not a little better, with the drivers that were out there after the Win8.1 upgrade trashed my system. It occurred to me that someone at Lenovo could have done the same thing and saved us all the trouble. I was just trying to say "apparently the problem is solvable, let's be hopeful." I'm a glass half full kind a guy, call me idealistic. I mean, I didn't wait for Intel to release a new driver, I proved for myself my Lenovo system could be fixed with the current drivers. I think someone at Lenovo is being lazy.

I hope your problems get solved, too. If experience is a guide, Intel is listening but won't say anything until they run it up someone's flagpole to keep those outside communications sanitized, as huge corporations like to do.

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Beginner
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This is true. Windows Update automatically downloaded and installed the new driver today for me, and thing are back to working order and I am current. Thanks Intel + Windows for being very snappy with this update!

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New Contributor I
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dk_ohalloran wrote:

This is true. Windows Update automatically downloaded and installed the new driver today for me, and thing are back to working order and I am current. Thanks Intel + Windows for being very snappy with this update!

Hmmm, Windows update doesn't show anything as available. I did the upgrade and then immediately did the windows updates on 10/17. The issue for me if that the latest driver supplied by Intel says it's for 8.1 and non-beta, but it simply does not work. One poster here said they even did a reinstall of Windows and it still has the same error code 31 that I have. If the driver supplied by Windows is different than the one by Intel, then hopefully Intel will release that driver on their page soon. I will check again now.

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Beginner
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Really? Can you post the version of the driver from the Device Manager or a screen shot or something?

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New Contributor I
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AndyMc. wrote:

I hear you, I wasn't trying to diminish the experience of you DIY white box guys. All I know is I took the drivers as they were, did some root cause analysis, and got my system working just as it was before, if not a little better, with the drivers that were out there after the Win8.1 upgrade trashed my system. It occurred to me that someone at Lenovo could have done the same thing and saved us all the trouble. I was just trying to say "apparently the problem is solvable, let's be hopeful." I'm a glass half full kind a guy, call me idealistic. I mean, I didn't wait for Intel to release a new driver, I proved for myself my Lenovo system could be fixed with the current drivers. I think someone at Lenovo is being lazy.

I hope your problems get solved, too. If experience is a guide, Intel is listening but won't say anything until they run it up someone's flagpole to keep those outside communications sanitized, as huge corporations like to do.

I am normally very optimistic. I am still just a little sour from the fact that I had the HD 4000 hdmi flicker issue for so long with Windows 8 and it was only just recently solved. As that didn't affect as many users, I don't think it got as much attention.

But this issue now with 8.1 is a complete show stopper. So I am optimistic it will be resolved soon. But that doesn't change the fact that I am very annoyed that Nvidia, AMD, and others do not appear to be having show stopping issues with their drivers on 8.1. Ready on launch day. My AMD and Nvidia solutions on 8.1 are working perfectly, HDMI, audio and all. As I mentioned before, out of all the hardware I have, including a pretty old system that I also put Windows 8.1 on with no issues; I am just shocked that my 3rd gen i7 with HD 4000 is giving me such grief. Again, I hope the solution is worked out real soon. It sounds like it might already be fixed. I just have to figure out how to get the driver that people say is working.

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Novice
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Hi,

I think you are right about AMD and Intel drivers, but installing AMD card without HDMI and audio driver is for me the same as having no AMD card in the system (I have it connected to TV by HDMI). So I shall wait till AMD and Intel resolve this issue and use the AMD card for both displays in the meantime. By the way, I experienced some issues with the AMD card even in Windows 8, when I was simultaneously running the Intel integrated graphics on PC and the HDMI output of the AMD card on TV (the AMD driver occasionally stopped functioning, though it always immediately came back)

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New Contributor I
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What AMD card do you have? I have the HD 7870 and haven't had any issues when combined with my i7-3770K HD 4000 IGP. That is with the latest driver on Windows 8, prior to the 8.1 upgrade. Now I have no HDMI out on my HD 4000.

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Novice
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I have AMD 6450 (because it is like the Intel graphics very quiet which is very important for me) and I also have the i7-3770K processor. The issues I experienced in Windows 8 with the AMD card were in fact as a rule practically not noticeable when using the displays (I use the second display only for watching movies on TV with a bigger display). I only found out about them when checking the functioning of the system in the Event Monitor which reported errors in one of the AMD driver files. Like you, In Windows 8.1 I cannot use both AMD and Intel graphics (the Intel DZ77GA-70K motherboard has only one HDMI graphics output), because the Intel graphics driver reports problems.

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New Contributor I
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Quiet is very important to me too. The Sapphire HD 7870 dual fan GPU is extremely quiet. Even under load. I don't usually have any music or sound in the room, so the only time I even hear the fan at all, it is still quiet and that is when it's maxed out.

I use my HD 4000 HDMI for my 1080p LCD TV display for watching Hulu, etc. Then dual screen on the HD 7870 for work and gaming.

I also like to use the HD 4000 for video encoding, so hopefully this issue is resolved soon.

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Novice
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I am glad that HD 7870 is a very quiet card too. However, it has TDP of 175 W (when under load), while HD 6450 has under load TDP of only 19,1 W (it is a passively cooled card). Of course, your card is more powerful, which is good for gaming and work.

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New Contributor I
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Have you tried installing through the device manager manually with the zip file?

I find it hard to believe the windows update driver would be offering a newer diver than the 3316 currently available for 8.1 64-bit?

I've been following this thread debating whether to upgrade my bosses machine at work to 8.1 he uses dual monitors with HDMI and VGA on HD4000 and very concerned.

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Beginner
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Hi

First, my English may not so good as yours, sorry.

Well, in fact as all of you when I upgraded May Taichi21 64 from W8 to W8.1 I had the same problem.

After calling ASUS yesterday (not a big help) and reading this forum, yesterday and today, I finally solve my problem (for now) in downgrading back the display driver from 10.18.10.3316 to the original one 9.17.10.2857 supply by ASUS on his site for W8.

Now everything are working fine again like before including Audio.

Meaning.......

If it ain't broke, don't fix it

 

hope it help!

 

Regards

 

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