Intel(R) Graphics HD 4000 Driver for Windows 8.1 (Not Working Properly)

[CZ2]

I have an Asus K55A with an Intel core i5 processor.

I installed windows 8.1 today and now my graphics adapter's driver is crashed. I cannot view multiple monitors or adjust my screen resolution settings as it is defaulting to the default microsoft driver.

I have updated to Driver Version:

10.18.10.3316

I still get this notice in the device manager:

This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

Object Name not found.

Can anyone advise, as I MUST have multiple monitors for work.

Thanks

[TVarg2]

With previous driver (10.18.10.3345) I able to make a report:

Intel(R) HD Graphics 4000

Report Date: 1/26/2014

Report Time[hh:mm:ss]: 14:44:24

Driver Version: 10.18.10.3345

Operating System: Microsoft Windows 8.1 Pro(6.3.9600)

Installed DirectX* Version: 11.2

Supported DirectX* Version: 11.0

Shader Version: 5.0

OpenGL* Version: 4.0

OpenCL* Version: 1.2

Physical Memory: 16228 MB

Processor: Intel(R) Core(TM) i7-3540M CPU @ 3.00GHz

Processor Speed: 2993 MHz

Vendor ID: 8086

Device ID: 0166

Device Revision: 09

* Processor Graphics Information *

Processor Graphics in Use: Intel(R) HD Graphics 4000

Video BIOS: 2147.0

Current Graphics Mode: 1024 by 768

* Devices Connected to the Graphics Accelerator *

Active Notebook Displays: 1

Non Active Digital Displays: 1

Non Active Digital Televisions: 1

* Digital Display *

Monitor Name: LG ULTRAWIDE Display Port

Display Type: Digital

Connector Type: DisplayPort

Serial Number: GSM59F2

Gamma: 2.2

DDC2 Protocol: Supported

Device Type: DisplayPort

Maximum Image Size:

Horizontal: 26.38 inches

Vertical: 11.02 inches

Monitor Supported Modes:

640 by 480 (75 Hz)

640 by 480 (60 Hz)

720 by 400 (70 Hz)

800 by 600 (75 Hz)

800 by 600 (60 Hz)

1024 by 768 (75 Hz)

1024 by 768 (60 Hz)

1152 by 870 (75 Hz)

1152 by 864 (75 Hz)

1280 by 720 (60 Hz)

1280 by 1024 (60 Hz)

1280 by 1024 (75 Hz)

1600 by 900 (60 Hz)

1680 by 1050 (60 Hz)

1920 by 1080 (60 Hz)

2560 by 1080 (60 Hz)

Display Power Management Support:

Standby Mode: Supported

Suspend Mode: Not Supported

Active Off Mode: Not Supported

* Digital Television *

Monitor Name: LG ULTRAWIDE HDMI

Display Type: Digital

Connector Type: HDMI

Serial Number: GSM59F1

Gamma: 2.2

DDC2 Protocol: Supported

Device Type: Digital Television

Maximum Image Size:

Horizontal: 26.38 inches

Vertical: 11.02 inches

Monitor Supported Modes:

640 by 480 (75 Hz)

640 by 480 (60 Hz)

720 by 400 (70 Hz)

800 by 600 (75 Hz)

800 by 600 (60 Hz)

1024 by 768 (75 Hz)

1024 by 768 (60 Hz)

1152 by 870 (75 Hz)

1152 by 864 (75 Hz)

1280 by 720 (60 Hz)

1280 by 1024 (60 Hz)

1280 by 1024 (75 Hz)

1600 by 900 (60 Hz)

1680 by 1050 (60 Hz)

1920 by 1080 (60 Hz)

2560 by 1080 (60 Hz)

Display Power Management Support:

Standby Mode: Supported

Suspend Mode: Supported

Active Off Mode: Supported

* Built-in Display *

Monitor Name: Generic PnP Monitor

Display Type: Digital

Connector Type: LVDS

Serial Number: FUJ5C12

Gamma: 3.55

DDC2 Protocol: Supported

Device Type: Built-in Display

Maximum Image Size:

Horizontal: 11.42 inches

Vertical: 06.69 inches

Monitor Supported Modes:

1600 by 900 (60 Hz)

Display Power Management Support:

Standby Mode: Not Supported

Suspend Mode: Not Supported

Active Off Mode: Supported

[spro1]

Does someone face problem with blurry fonts? Not the all windows are blurry, but some. For example Device Manager and more. I have Asus N56VZ (HD 4000) with Win 8.1.

[TVarg2]

Was... Control Panel -> Display ->

1. smaller, larger or change only text size

.or.

2. Adjust clear type text

and restart a computer...

[JCamp12]

Do you have any updates for the Pokemon Trading Card Game problems?

[Kevin_M_Intel]

Hi all,

Sorry for the delay on this.

The issue is still under investigation but we do not have information yet about what can be causing this problem.

I will keep you posted.

[MMart50]

For when the solution for Pokemon Trading Card Game on windows 8.1.

[idata]

We need solutions. I am one in a line of people who need this PTCGO problem to be solved w/ a positive outcome.

[MMart50]

A feedback from INTEL would be highly appreciated!!!!

[Kevin_M_Intel]

I understand your frustration. The issue is still under investigation and there are no updates yet but let me check and I will keep you posted.

[MMart50]

Thanks a lot for the replay.

Please keep us posted!!

Regards

[JBiss1]

any feedback on this ? This issue is driving me nuts and really would like to know what's going on with this and if there is a workaround.

thanks,

[Kevin_M_Intel]

We have released a new driver. Please download it and test it. Here is the download link:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23639 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23639

We also have a BETA driver. Here is the download link for you to try it:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23644 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23644

[JBiss1]

I just realized that this was for Intel(R) Graphics HD 4000. However, I have the second gen Intel(R) Graphics HD 3000.

Is there any plan to release a new beta driver for HD 3000 ?

[ARudb]

Hi Kevin,

I am experiencing trouble with my dual monitor which is connected to my lenovo x1 carbon via a vga to mini display port adapter. Since updating to win 8.1 the external monitor is deteced by the system but on wake up after sleep it is completely black, but active - screen is lit. Sometimes the problem is solved when restarting the system or just by unplugging and replugging the monitor, unfortunatly way to seldom.

I have tried all the suggest drivers in this thread as well as the latest one you are suggestig here, but it still doesn't work.

This is starting to be really irretating as my job requires me to connect to projectors and external screens 80% of the time! I would therefore be thankful for any kind of help.

[idata]

The new driver won't install on my ASUS N56VJ and I am told to use whatever driver is available on the ASUS Support site. That's an older version that is supposedly for Win 8.1.

Anyway, that's now a mute point for me.

I had reported that the HP Wireless TV Connect device would not work with 8.1, although it worked with 8.0, 7, and Android systems. Naturally, I figured it must be the Intel 4000 driver because there were so many other users with the HP product and the Negear PVT3000 etc. reporting similar problems.

Anyway, for those on this forum who also could not make the HP device work with 8.1, here's a workaround:

1. Go to Devices and Printers in Control Panel

2. In the Unspecified section double click on the HP Wireless Video Transmitter icon

3. Click on Hardware tab, then on HID Compliant Vendor Defined Device, then Properties

4. In the General tab section, click on Change Settings

5. In the Driver section, click on Disable. You will get a warming message. REply Yes.

The HP will now be reported as disabled. Fine. But it will now work.

When you later select where to project the desktop, use the Fn-F8 key combo and choose either Extended or Second Screen Only. Duplicate may not work. If your laptop has an integrated intel 4000 and Nvidia GPU combo, use the NVIDIA Control Panel to select both monitors and then Clone them via the right-click method.

[Kevin_M_Intel]

Hi Doc,

Have you tried the manual driver installation? Here you have the steps:

http://www.intel.com/support/graphics/sb/CS-022355.htm http://www.intel.com/support/graphics/sb/CS-022355.htm

User659,

Thanks for the feedback. This will be helpful for other users with the problem.

[GSeri]

Please review my recent posts. Latest drivers still not working.

[Kevin_M_Intel]

Hi Germain,

Thanks for all the feedback. It is very important for us to investigate and provide the solution to our customers.

Note that a post has been created so users can provide all feedback about latest driver. I recommend you visiting that post and comment your situation so the developers can gather all this.

/message/228728# 228728 https://communities.intel.com/message/228728# 228728

[ghaku]

Having the same problem. INTEL HD 4000 won't install.

it said something like different products thought i looking the program through support.

Windows 8.1

ASUS N56BV

Please fix this as soon as possible. truly troubling.

[Kevin_M_Intel]

Hi hakushu,

Please check and follow the steps mentioned here:

/docs/DOC-22542 https://communities.intel.com/docs/DOC-22542

[WNeum]

Issues with Intel HD Graphics (R) 4000 Windows 7 Core i7

My issues began with GoPro Studio, The file could not be saved to my hard drive and I received CODE: Error 30

I looked everywhere and the best that I could find was to uninstall the Intel (R) Graphics 4000 driver and then reinstall it, easy right?\\

The new file from Intel would not compete the install many times.

I tried the Dell file, the Microsoft file, installing in order from Dell Chipset HD Graphics and add in and nothing will install a new driver.

My laptop monitor is working but my 2 LED monitors are not.

I have used the VGA, HDMI, DVI cables, installed the HP Monitor software but still nothing

Is there any help out there? I have not tried the Beta version yet but this has gone on for 4 days and I really need to fix this issue.

Thanks