Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance and optimization
17798 Discussions

Intel(R) HD Graphics 5500 graphics chip works incorrectly

mardude
Beginner
857 Views

Hello,
I have been using the Aspire E15 (E5-573G-75CW) notebook for almost 4 years now. Since a few weeks I have problems with my graphics. That means the screen freezes and black image dropouts occur. It also comes to graphic errors, such as coarser pixelation or "colorful checkerboard patterns".
I have already reset the laptop to factory settings and updated all graphics drivers. I noticed that when I use the Microsoft Basic display adapter there are no problems at all, except for the fact that the graphics do not work as smoothly. However, when I reactivate the Intel HD Graphics 5500, the same problems occur with both the new and the old graphics chip drivers.
Please help me!

Translated with xyz  (edited by Community  Manager)

0 Kudos
7 Replies
AlHill
Super User
847 Views

So we can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file (look at the instructions under the reply window).

Doc

mardude
Beginner
844 Views

thanks for the quick awnswer

AlHill
Super User
842 Views

Have you tried not using Kaspersky?

 

Doc

 

mardude
Beginner
836 Views

yes, after resetting the laptop, I had not yet installed kaspersky and also had graphic problems

Alberto_Sykes
Employee
804 Views

Hello mardude, Thank you for posting in the Intel® Communities Support.


I just wanted to check if the problem with the Intel® Graphics controller still persists and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


mardude
Beginner
783 Views

I have meanwhile updated my bios and still have the same problem

Alberto_Sykes
Employee
790 Views

Hello mardude, Since I have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


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