Intel(R) HD Graphics error 43

[NNico4]

Dear Madam, Sir,

I have encoutered a problem with the upgrade of the Intel(R) HD Graphics driver. Version 8.15.10.2900. Date: 11-26-2012 My Toshiba Sattelite laptop produced a streched horizontal desktop page with a irritating flickering mouse pointer. I have looked at the driver information and it says: the driver has been not installed correctly (Code 43) I have tried to solve this problem by upgrading the newest driver but I didn't succeed. I have folowed the three steps recommended on your website. Step 1: Download en Run Step 2: Install Step 3: Launch and Scan During step 3 the program stopped the upgrade procedure and says there was a unknown error. I don't have any idea what has been caused this error. You can find the whole procedure in three log files as attachments. I look forward to hearing from you what possibly can be the solution. Regards. Nico Hoogzaad

[idata]

Hello njphgzd:

In regard to your inquiry, I was looking for the latest graphics driver on Toshiba's web site, but it seems to be there are many different Toshiba satellite laptops: Could you please provide the specific model of it? Which Windows® version are you using? By any chance do you know the model of the processor in it? Just in case, here is the link where you can download the drivers directly from Toshiba's web site: http://support.toshiba.com/satellite http://support.toshiba.com/satellite By providing the information above, we can search for an Intel® graphics driver in order to try to fix this issue. Any questions, please let me know. Alberto

[idata · Accepted solution]

Hello njphgzd:

I just wanted to check if you saw the questions posted previously?

That information is very helpful for us to better assist you.

Any questions, please let me know. Alberto

[NNico4]

Hello Alberto,

Thank you for your reply.

I am so sorry, because I have send my reply to the mailto:webadmin@intel.com webadmin@intel.com instead of this podium.

I have tryed to find the appropriate graphic driver for my Toshiba Satellte Laptop but didn't succeed.

I use Windows 10 Home on this 64-bits laptop.

Processor: Intel(R) Pentium(R) CPU P6000 @ 1,87 Ghz.Installed Memory: 3.00 GB

Model Name: Satellite L670-10K

Serial No: 6A477659K

I hope that this information is sufficinet for you to determine the right graphic driver.

Regards,

Nico

[idata]

Hello njphgzd:

Thank you very much for that information. I was checking in Toshiba's web site for the drivers for this laptop, this specific model is not showing. http://support.toshiba.com/satellite http://support.toshiba.com/satellite Also, on the following link you can confirm that the laptop actually does not fully supports Windows® 10, this laptop was design to work with Windows® 7, so, the graphics driver for Windows® 10 might not be available: http://www.toshiba.co.il/en/discontinued-products/satellite-l670-10k/ http://www.toshiba.co.il/en/discontinued-products/satellite-l670-10k/ The Intel® P6000 processor works with Intel® HD Graphics, I looked for the drivers for the processor you are using in our web site, but the one I find is for Windows® 7, version 2993: https://downloadcenter.intel.com/download/22521/Intel-Graphics-Media-Accelerator-Driver-Windows-7-64-Windows-Vista-64-exe-?product=81503 https://downloadcenter.intel.com/download/22521/Intel-Graphics-Media-Accelerator-Driver-Windows-7-64-Windows-Vista-64-exe-?product=81503 So, it seems to be the problem is related on the laptop not being compatible with Windows® 10. As an option, you can always get in contact with Toshiba directly for further assistance.

Toshiba's support site: http://support.toshiba.com/ http://support.toshiba.com/

Toshiba's phone number: 1 800-457-7777

Any questions, please let me know.

Alberto

[NNico4]

Hello Alberto,

Thank you very much for your reply.

Indeed the laptop was orignally provided with Windows 7 and upgraded with Windows 10.

I will get in contact with Toshiba for futher assistance.

By now, many thanks for your help.

Nico

[idata]

Hello njphgzd:

You are welcome. Perfect, Toshiba should be able to further assist you with this matter, in order to try to find a possible solution. Any questions, please let me know. Alberto