Intel (R) HD graphics 4000 update failure

[LR3]

Hi

I'm having a major problem with my laptop's Intel (R) HD graphics 4000 drivers.

Order of events:

- purchased a new game, which suggested that I update my video cards

- I used the automatic windows driver update system for my Invidia and intel graphics hardware

- Upon re-starting the computer, all graphics settings had been lost, defaulting to 800x600, and my second monitor (vga cable) was not being reckognized at all

- I eventually got a pop up stating that updating of the drivers for the intel (r) HD graphics 4000 had failed

- upon examining the device, the only option available from the "general" tab was "reinstall drivers" which I did

- restarted again

- Same pop-up

- Upon going to the "drivers" tab for the component, it only allowed "uninstall" "disable", "update", options, "rollback drivers" was greyed-out

- I attempted another update

- same failure

- I eventually tried to uninstall and reinstall the drivers

- upon uninstalling the drivers, the listing for the intel (r) HD graphics 4000 vanished from the hardware list

- I attempted to detect hardware

- A device called "video controller (VGA compatible)" has taken its place

I then spent the next 4 hours attempting to register for this support forum, since the registration page continually had its own "connection failure" message.

OS: windows 7

This is incredibly inconvenient, and shakes my faith in any intel products. There is no point in updating drivers if even attempting to do so cripples my entire computer set-up.

[LR3]

Addition:

- I attempted another driver update

- Now, instead of just failing, it states "windows has determined that the most up to date drivers are already installed"

- it even identifies the device

- however when returning to the device manager listing, it still uses the generic title, and says that I must reinstall drivers

- I've tried rebooting, to no effect

[Allan_J_Intel1]

Please try updating the latest driver and let me know if you still have same problem.

Windows 732 bit:

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24592&lang=eng&ProdId=3712 Intel® HD Graphics Driver for Windows* 7/8/8.1 32-bit

Windows 7 64 bit

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24593&lang=eng&ProdId=3712 Intel® HD Graphics Driver for Windows* 7/8/8.1-64-bit

Allan.