Intel(R) Iris(R) Xe Graphics does not support Diablo 4

[MarkusR]

Dear friends.

You probably already know that your integrated Intel(R) Iris(R) Xe Graphics cards do not support Diablo 4. This is very sad, because... your integrated graphics cards are powerful enough to provide at least average performance in Diablo 4

However, what do we actually see? Even at the lowest settings, the game has artifacts (glitches), drops in FPS below 20 frames. As a result, it is absolutely impossible to play.

Please resolve this issue.

[MarkusR]

Is it that bad?

[ACarmona_Intel]

Hello MarkusR,

Thank you so much for posting in our Intel communities.

We understand that you wanted to play Diablo IV while only using the integrated graphics card of your system; however, as you have mentioned, Diablo 4 has a system requirement in order to play the game smoothly.

Diablo IV system requirements: https://us.battle.net/support/en/article/251518

But still, we wanted to provide you with ways to improve your game when using your Intel Graphics XE. Please check the following links and try the troubleshooting steps outlined to enhance your system's performance.

• Performance Issues Encountered While Gaming with Intel® Graphics:
  • https://www.intel.com/content/www/us/en/support/articles/000036462/graphics.html#
• How to Fix Your Low Frame Rate:
  • https://www.intel.com/content/www/us/en/gaming/resources/how-to-fix-your-low-frame-rate.html
• Troubleshooting Flickering, Crashing, and Other Common Game Issues on Intel® Graphics:
  • https://www.intel.com/content/www/us/en/support/articles/000005746/graphics.html

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician

[MarkusR]

It's a pity that this is so. Your video card is simply not configured for Diablo 4 games. You need to configure your video card for the game and release the update driver.

[NormanS_Intel]

Hello MarkusR,

I would like to inform you that we are still investigating this case. We will update you as soon as we have any new information on this case and we will share it on this thread.

Best regards,

Norman S.
Intel Customer Support Engineer

[ACarmona_Intel]

Hello MarkusR, 

Thank you so much for the feedback. Don't worry, I'll make sure to discuss the feedback that you have shared with me with the management, hoping that they'll make revisions or updates in the future.

Feel free to get in touch with us if you have any more questions or need clarification on anything; we would be pleased to help.

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello MarkusR,

According to our investigation, it is possible to play Diablo 4 with minimum settings using Intel® Iris® Xe Graphics. However, for a more promising gaming experience, it is recommended to have a discrete graphics card, as the Diablo® IV System Requirements also state the same. Additionally, factors such as resolution, FPS, and other game settings will also have an impact.

Diablo IV System Requirements:

• OS: 64-bit Windows® 10 version 1909 or newer.
• Processor: Intel® Core i5-2500K or AMDTM FX-8350.
• Memory: 8 GB of RAM.
• Graphics: NVIDIA® GeForce® GTX 660, AMD RadeonTM R9 280, or Intel® ArcTM A380.
• DirectX®: Version 12.
• Storage: SSD with 90 GB of available space.
• Internet: Broadband Connection.

For more information, you can check the Diablo® IV System Requirements because on this page, it says, **Diablo IV will attempt to run on hardware below minimum specifications, including HDDs, dual-core CPUs, and integrated GPUs. However, the game experience may be significantly diminished.

Thank you for providing us with your valuable feedback. We appreciate the level of detail you have shared with us, which will help us improve our product significantly.

Thank you, and have a great day ahead! 

Best regards, 

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello MarkusR,

We are checking in with you in case you have any additional queries or require further explanation. Please know that we would be happy to assist you if you have any.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello  MarkusR,

We are checking in with you, as we have not heard any response from you. If you have any additional questions or require further explanation. Please know that we would be happy to assist you.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello MarkusR,

We have not heard back from you, so we will close this enquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Thank you, and have a great day ahead.

Best regards,

Carmona A.

Intel Customer Support Technician