Thin black line on screen

[RB114]

I have a horizonal thin black line on my Windows 10 laptop screen. It covers about 1/3 of the screen. The device manager says it has the latest Intel graphics driver installed. Changing the display resolution does not help. The lap top is an HP . It works ok but is pretty old. I am wondering if it is warning me that its end time in near. Any one have an idea regarding a fix ?  

[AlHill]

Screen problem.   Take it to a repair shop and have the screen replaced.  Or, since it is old, consider a new laptop.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[RB114]

If I wanted to do that immediately , I would not have posted the question😠

[AlHill]

Well, it cannot be fixed here, so you need to decide what to do.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[VonM_Intel]

Hi, RB114.

Thank you for posting in the Intel Communities. We would be more than glad to help you solve the problem (horizontal thin black line on my Windows 10 laptop screen).

To better assist you, we would like to ask for the following details: 

• May we know what the issues cause? Or if the system worked before, and are there any recent changes that you have made before the issue occurs?
• Have you noticed any physical damage on the screen?
• If possible and in order for us to provide the most accurate assistance on this scenario, please attach the SSU report so we can verify further details about the components in your platform: (https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html)
• May we request you also send a picture/image that shows the issue?

Furthermore, kindly try to access the BIOS menu and see if the horizontal thin black line is still on the screen.

Looking forward to your response. Have a nice day ahead!

Best regards,

Von M.

Intel Customer Support Technician

[RB114]

Thank you for the response. I have no idea what caused the blackline on my screen. The computer us still working. I made no changes prior to the line appearing . I  do not know what  an SSU report is. I have not the  accessed the bios yet because I am using the computer to answer your message

[VonM_Intel]

Hi, RB114.

Thank you for your reply. In line with the Intel SSU report, you may perform the following:

1. Download the Intel® System Support Utility and save the application to your system. 

https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html 

2. Open the application, tick Everything, and click Scan to see system and device information. The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says summary to change to Detailed View. 

3. To save your scan, click Next and click Save. You can save the file to any accessible location on your computer. 

4. Attach the text file here.

Intel® System Support Utility for Windows*

You may attach the file once you reply to us.

Also, May we request you to send a picture/image that shows the issue? In this way, we can validate the screen if is there any physical damage to it.

[VonM_Intel]

Hi, RB114.

Thank you for your reply. In line with the Intel SSU report, you may perform the following:

1. Download the Intel® System Support Utility and save the application to your system. 

https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html 

2. Open the application, tick Everything, and click Scan to see system and device information. The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says summary to change to Detailed View. 

3. To save your scan, click Next and click Save. You can save the file to any accessible location on your computer. 

4. Attach the text file here.

You may attach the file once you reply to us.

Also, May we request you to send a picture/image that shows the issue? In this way, we can validate the screen if is there any physical damage to it.

Best Regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hi, RB114.

We hope you are doing fine.

Were you able to check the previous post?

Kindly let us know if you still need assistance.

Best regards,

Von M.

Intel Customer Support Technician

[RB114]

This is the reply to your instructions regarding diagnosing the reason for  the thin black line on my computer screen. Attached are the results of the intel utility scan for the display and a picture of the screen. There is no physical damage to the screen

[VonM_Intel]

Hi, RB114.

Appreciate that. As I carefully looked into the black line on the screen, may I ask if you already tried to install/update the latest version of the Intel UHD Graphics driver on your system? In this way, we can further isolate if the issue is on the graphics, not the screen, sharing with you this link: (https://www.intel.com/content/www/us/en/support/articles/000038757/graphics.html#:~:text=If%20you%20have%20an%20OEM%20device%2C%20contact%20Computer,latest%20Intel%20generic%20graphic%20drivers%20visit%20Download%20Center.) on where to obtain an Intel Graphics Driver for an OEM (Original Equipment Manufacturer) Product.

Also, kindly try to access the BIOS menu and see if the horizontal thin black line is still on the screen. To access BIOS, you may try the following methods:

• Power up the unit while repeatedly pressing the F2.
• Press the Delete key (or F2, F10, or F12, depending on the motherboard) during the startup process.
• Press a specific key (such as F8 or F12) during the startup process.
• Press your BIOS key set by your manufacturer which could be F10, F2, F12, F1, or DEL.
• Click the Start button, hit the power icon, and then hold Shift while you click "Restart."

Kindly let us know if you have questions.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hi, RB114.

I hope you are doing fine.

Were you able to check the previous post?

Kindly let us know if you still need assistance.

Best regards,

Von M.

Intel Customer Support Technician

[RamyerM_Intel]

Hello RB114

We have not heard a response from you in the past few days. As such, we will proceed in closing this case. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Ramyer M. 

Intel Customer Support Technician 

[AlHill]

As I responded one month ago on this thread, this is a hardware problem.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[RB114]

I am not sure why you are responding again ,nor am I sure how you determined it is a hardware issue 

[AlHill]

It does not matter why.  How did you determine it was NOT a hardware problem (besides wishful thinking)?  My 52 years experience says it is.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]