Intel(R) Iris(R) Xe Graphics not supporting a 75hz Monitor

[Reyyan]

So, I am trying to connect my laptop (Dell Inspiron 5510) which is using Intel (R) Iris(R) Xe Graphics. The laptop's screen is 60hz and 1080p so never ran into this issue before but now I bought an external 1440p & 75Hz monitor. The 1440p part is working fine but the monitor seems to be locked at 60Hz only. Since my laptop has no DPI to DPI port, I am using HDMI to HDMI (the hdmi is 2.1). Will using an hdmi to dpi convertor fix this issue or what else should I do?

[Andres_Intel]

Hello Reyyan,

Thank you for posting on the Intel®️ communities. I see that you are having resolution issues with your Intel® Iris® Xe Graphics, I understand how frustrating this can be. I will be happy to help you.  

We do not recommend using video adapters/converters/docking stations, this may cause compatibility issues.

To have a better understanding of the situation, please answer the following questions: 

• What resolution is the monitor working at?
• What is the monitor make and model?
• Download, run, save and attach the report for the following tool Intel® System Support Utility for Windows (SSU) to check the hardware and software of your laptop, you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.  

Regards,  

Andres P. 

Intel Customer Support Technician 

[Andres_Intel]

Hello Reyyan,

I am following your case to know if you were able to run the Intel® SSU.

Let us know if you still need assistance.    

Best regards,   

Andres P.   

Intel Customer Support Technician 

[Andres_Intel]

Hello Reyyan,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

Best regards, 

Andres P.   

Intel Customer Support Technician 

[lenovo-l24q-35]

i have the same problem, my laptop screen is 2.8k at 90hz, the monitor is lenovo l24q-35 2k 75hz. there isnt an option for 2560 at 75hz, only 2560 at 59hz.