Intel(R) Irus(R) Plus Graphics Card, games permanently freeze everytime I load a game

[Ryan30]

Recently updated my Surface Laptop 3, and it updated my graphics drivers to the most recent one. Now every time I load up a game like Valorant or Fortnite, it gets frozen on the loading screen, and I can't play at all. Before this, my graphics drivers were set to a very old date, but I cant find the same version since it wont let me roll back.

My graphics card is an Intel(R) Irus(R) Plus Graphics card.

[Earl_Intel]

Hi Ryan30,

Thank you for posting in the communities!

To better assist you and determine the most appropriate resolution, could you please provide the needed details listed below.

• What processor do you have on your Surface laptop 3?
• Are there any changes on the system before you encounter this issue?
• What are the troubleshooting steps that you already tried?
• What graphics driver version do you have?
• Did you download the graphics driver on your OEM or in our Intel website?
• Have you already tried performing DDU?

Best regards,

Earl E.

Intel Customer Support Technician

[Ryan30]

I have an Intel Core i7 - 1065G7 and an Intel (R) Irus (R) Plus graphics card. The only change was updating my laptop, which automatically updated the graphics driver. I have tried all the troubleshoots on the website, like rolling back the driver and everything but nothing worked. My current version after the update is 31.0.101.2125, while the older one was something like 27.1000...... from 2021. I have used both the OEM and the Intel websites drivers but neither have worked. Not sure what DDU is though. 

[Ryan30]

Thanks

[Earl_Intel]

Hi Ryan30,

Thank you for sharing this useful information.

To further troubleshoot the issue, try following these steps:

1. Download Display Driver Uninstaller (DDU)< software and extract the file.
2. Open DDU ****.exe and run extract program.
3. Reboot into Windows* safe mode. (Refer to Start your PC in safe mode in Windows.)
4. Go to the DDU extract path and double-click the Display Driver Uninstaller.exe to open DDU.
5. Click Close in the Options window.
6. Select device type to GPU and select device to INTEL.
7. Click Clean and restart or Clean and Shutdown depending on your needs
8. Wait the software to finish the process and auto reboot Windows to the normal mode or shutdown.

Source link: How to Use the Display Driver Uninstaller (DDU) to Uninstall an...

You can download the latest graphics driver on this link: Intel® 7th-10th Gen Processor Graphics - Windows*

Let me know if the issue will still persist after the troubleshooting.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi Ryan30,

I wanted to check if you had the chance to review the troubleshooting steps posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi Ryan30,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Earl E.

Intel Customer Support Technician