Intel(R) Pcie controller x16-1901 driver - code 10 - is it driver issue or hardware issue ?

[Arunkumarunicorn]

Hello! I have a problem with Pcie controller x16-1901.
I think there is almost 2 year that I have it. 

The graphics card is recently greyed out.

I have updated all drivers and windows upto date, nothing resolved.

I have even tried reset this pc with both cloud install and reinstall.

But issue not cleared.

recently, the windows is corrupted with blue screen and not able to boot.

I went to a service center and the technician installed new windows, and stated the graphics card hardware and intel(R) PCIe controllere are having issue. 

Since this is a stupid idea of having integrated graphics. 

The options given by the technicians are

1. Disable the nvidia graphics card, use as a normal laptop and remember that " this is not a gaming laptop, you been cheated by marketing, hiding the tag line ' 2 Years laptop '
2. Replace the motherboard completely with a new one, i hope only fools can take that decision.

Device: Acer Aspire 7 - 8 GB Ram - 512Gb SSD
Processor: i5 10th generation
Graphic Card: NVIDIA GeForce GTX 1650 4gb RAM 

Any solution for it?

Any experts in intel team to examine this issue via anydesk ?

[RobbieR_Intel]

Hello Arunkumarunicorn,

Thank you for reaching out. I understand that encountering these issues is indeed inconvenient especially after trying various troubleshooting.

Please generate an SSU report to help me further analyze important details on your system. To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.

For me to assist you efficiently, kindly answer the following questions:

• Have you done any recent system changes?
• When you mentioned the technician found issues with both the graphics card and the PCIe controller, did they provide any specific tests or error codes?
• Are there any particular applications or games you were using that seemed to trigger these issues?

We look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello Arunkumarunicorn,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Robbie R.

Intel Customer Support Technician

[VARADHARAJAN]

@Arunkumarunicorn 

Will you share hardware device id of Intel(R) Pcle controller x16-1901