Intel(R) Pcie controller x16-1901 driver - code 10

Ranubis · ‎10-19-2023

Hello! I have a problem with Pcie controller x16-1901.
I think there is almost 1 year that I have it. Whenever it goes off my graphics card is as well off.

The problem is that it stay off for a long time then once at 3-4 days it comes up for likely few hours, after that I get blue screen and when the laptop restart it goes back off.

I tried to reinstall windows, but it has no effect on it.

Device: Acer Nitro AN515-55
Processor: i5 10th generation
Graphic Card: NVIDIA GeForce GTX 1650 4gb RAM

I made SSU.txt, any solution for it?

Jocelyn_Intel · ‎10-19-2023

Hello, @Ranubis

Thank you for posting on the Intel® communities. I will gladly assist you here.

I saw that your driver version is very old, please update it to the latest Intel graphics version (31.0.101.2125). If it doesn't work, try your System Manufacturer's graphics driver.

Note #1: Make sure to check you have all the Windows updates before doing the driver installation. Also, make sure to do this step disconnected from the internet (wi-fi or wired connection) since Microsoft updates drivers automatically and prevents doing the clean installation successfully.

Note #2: Since this is a laptop, we recommend checking with your System Manufacturer and using the driver software provided by them to avoid potential installation incompatibilities. Intel supplies generic versions of Graphics Drivers for general purposes. Computer manufacturers might have changed the features, incorporated customizations, or made other changes to the graphics driver software or software packaging.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Ranubis · ‎10-20-2023

Hello there! Thank you for your reply.

I want to say that I just reinstalled windows and thats why I might have a old verison.
I will try to download your first option of latest intel.

But if that doesn't work which of this drives I should get from System Manufacturer? ( VGA Driver - Intel or VGA Driver (GeForce GTX 1650). And also which VGA Utility should I go ? From Intel or from NVIDIA?

#SUPPLIMENTARY: When my GPU 1 (GeForce GTX 1650) goes down it usually does with a blue screen, then laptop restart and GPU 1 is not activated. Then at a random time I get Blue screen from nowhere and when laptop restart I get GPU 1 activated. The problem had advanced since begging. In begging it would went OFF only when playing games ( LOL / CS ). In last 3 months it goes OFF randomly when I play youtube or coding (Visual Studio Code). If the problem will not be occured with having the drives you recommend then it is a GPU 1 problem and I need it in service?

#ADDITIONALLY: When GPU 1 is down I also can't use HDMI ( I usually stay on laptop + another screen ).

Jocelyn_Intel · ‎10-20-2023

Hello, @Ranubis

Thank you for your reply.

I can help you with troubleshooting the iGPU (Intel® UHD Graphics for 10th Gen Intel® Processors), however, since you have problems while using the NVIDIA graphics and that Intel controller is not related to the iGPU, you need to contact your System Manufacturer as it would be out of our scope.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Ranubis · ‎10-20-2023

Hi there!

I am not sure what is actually the cause of the problem. What I can say is that after blue screen and restart this happens:

-> Intel(R) Pcie controller x16-1901 driver gets a Exclamation Sign and gives code 10
-> GPU 1 is going down

The problem is that the both problems are linked and it happens in same time.
I don't know which one is correct:
1) Pcie controller goes off THEN GPU 1 is going down
2) GPU 1 is going down THEN Pcie controller goes off
Since I am not an expert in this field, I don't know which one is the cause and which one is the effect. If you might know please let me know so I know if i have to continue it here with you ( Intel ) or I have to move to the NVIDIA.

After I installed just A. I still got 1 bluescreen but the GPU 1 stayed UP, so this is a good step. Now I have installed B. and I'm waiting to see if I get blue screen.
A. latest Intel graphics version

B. almost every driver from the System Manufacturer's graphics driver: ( windows 10 )
1. Airplane Mode Driver ( Acer )
2. Audio Driver ( Realtek )
3. Audio Console Driver ( Realtek )
4. Bluetooth Driver (AX201) ( Intel )
5. Chipset Driver (for 10th Gen CPU) ( Intel )
6. DPTF Driver ( Intel )
7. Serial IO Driver ( Intel )
8. IRST Driver ( Intel )
9. IRST Utility ( Intel )
10. Lan Driver ( Killer )
11. Storage Driver ( Intel )
12. TouchPad Driver ( ELANTECH )
13. Turbo Boost Driver ( Intel )
14. VGA Driver ( Intel ) - just downloaded, not installed --> because I installed A.
15. VGA Driver (GeForce GTX 1650) ( NVIDIA ) - just donloaded, not installed --> because I installed A.
16. VGA Utility ( Intel ) ---> I installed this before nView
17. VGA Utility (nView) ( NVIDIA ) ---> I hope that didn't unistall VGA Utility ( Intel )
18. Wireless LAN Driver (AX201) ( Intel )
19. XPERI DTS Utility (sound) ( XPERI )
20. XPERI DTS Utility (DTS Console) ( XPERI )

#P.S1: About no. 14 and no. 15 I should not install them yet, right?

#P.S2: About no.16 and no.17 I did it correctly? Do I have both of them installed or I should re-install no.16 ( Intel )?

#P.S3: I made a new SSU

Jocelyn_Intel · ‎10-20-2023

Hello, @Ranubis

Thank you for your reply and information.

Nonetheless, as explained above, I can only help you with troubleshooting the iGPU, which is the Intel® UHD Graphics adapter.

Since you have problems using the NVIDIA graphics (Discrete Graphics card) and the Intel controller you are referring to is not related to the iGPU, you need to contact your System Manufacturer, 3rd party products like NVIDIA and other motherboard controllers are out of our scope.

Thank you for your understanding.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Jocelyn_Intel · ‎10-24-2023

Hello, @Ranubis

As we have not heard back from you, we will go ahead and close this thread now.

If you need further assistance with other matters, please feel free to contact us and submit a new question as this thread will no longer be monitored.

Best regards,

Jocelyn M.

Intel Customer Support Technician.