Intel Sound Technology Driver Update Error

ddwiye_KR · ‎02-17-2026

안녕하세요, 음향 기술 관련 포럼이 없어서 여기에 글을 올립니다.

제 노트북은 삼성 북 2 프로입니다.

Intel Smart Sound Technology OED 드라이버를 다운로드하려고 하면 다음과 같은 메시지가 나타납니다.

"파일 위치를 찾을 수 없습니다."

이 문제를 해결해 줄 수 있는 사람을 찾고 있습니다.

KentRusselP_Intel · ‎02-17-2026

Hi ddwiye_KR,

영어로만 지원이 가능함을 알려드립니다. 웹 번역 도구를 사용하여 이 응답을 번역했으므로 일부 부정확한 번역이 있을 수 있습니다.

Thank you for contacting the Intel Community Forum. I appreciate your message and would be happy to assist you. To better understand the issue and provide accurate support, could you please provide the following information:

Where did you obtain the Intel Smart Sound Technology OED driver—Samsung’s website or Intel’s website?
Have you checked for updated drivers using the Samsung Update Application? Audio-related issues are often resolved through the app since it provides the correct audio drivers.
Have you checked whether your device has any pending Windows Updates?
Are your laptop speakers/audio functioning normally?
Does your audio device appear in Device Manager?
Do you see any yellow warnings (exclamation marks), error codes, or messages in Device Manager? Please check under System Devices or Sound, Video, and Game Controllers.
Have you tried performing a cold reboot on your laptop? Reference: How to perform a cold reboot
Have you tried deleting the Intel Smart Sound Technology (Intel SST) Audio Controller and Intel(R) Smart Sound Technology (Intel(R) SST) OED from Device Manager and then restarting the laptop? Please note: These drivers will automatically reinstall after the reboot.

To help us diagnose the issue more effectively, please also provide screenshots of your Device Manager.

Additionally, we kindly request the Intel® System Support Utility (SSU) logs from your device. These logs contain important system details needed for troubleshooting.

Please follow these steps:

Download and run the Intel® SSU application.
The tool will generate a text file with your system information.
For detailed instructions, please refer to: Help Guide for the Intel® System Support Utility
Once completed, attach the generated file to your reply.

If you have any other questions or need further assistance, please don’t hesitate to let us know.

Best regards,

Kent Russel P.

Intel Customer Support Technician

ddwiye_KR · ‎02-18-2026

Driver download location

1. The driver was downloaded from this location.

2. The Samsung Update app is not supported, so I installed the Samsung Device Care app, but everything is displayed normally.

3. There are no pending updates.

4. The speaker audio device is currently not working, so I am using the audio relay app indirectly.

5. The audio device does not appear in Device Manager (except for audio relay and buds).

6. There is no exclamation mark, but it does not work.

7. I tried a complete reboot, but it did not work.

8. There is no device called audio controller or oed.

P.S. :Sorry for using Korean again! 🙂

KentRusselP_Intel · ‎02-25-2026

Hi ddwiye_KR,

영어로만 지원이 가능함을 알려드립니다. 이 응답은 웹 번역 도구를 사용하여 번역되었으므로 일부 번역이 정확하지 않을 수 있습니다.

Thank you for your response!

Please try uninstalling both the Intel(R) Smart Sound Technology (Intel(R) SST) Audio Controller driver and the Intel(R) Smart Sound Technology (Intel(R) SST) OED driver at the same time using the Delete option in Device Manager. After uninstalling them, restart your laptop.

Additionally, could you please provide the images again, but this time in English? Lastly, please check the link you provided for the download link as it seems invalid.

If you have any other questions or need further assistance, please don’t hesitate to let us know.

Best regards,

Kent Russel P.

Intel Customer Support Technician

KentRusselP_Intel · ‎03-02-2026

Hi ddwiye_KR,

영어로만 지원이 가능함을 알려드립니다. 이 응답은 웹 번역 도구를 사용하여 번역되었으므로 일부 번역이 정확하지 않을 수 있습니다.

I just wanted to follow up and check if you’ve had a chance to review the information I shared previously. Your feedback is important, and I’d appreciate it if you could share your thoughts at your earliest convenience.

If you have any questions or need further clarification, please don’t hesitate to reach out.

Best regards,

Kent Russel P.

Intel Customer Support Technician

KentRusselP_Intel · ‎03-04-2026

Hi ddwiye_KR,

영어로만 지원이 가능함을 알려드립니다. 이 응답은 웹 번역 도구를 사용하여 번역되었으므로 일부 번역이 정확하지 않을 수 있습니다.

As I haven’t received a response, I will proceed to close this inquiry. Should you require further assistance or have additional questions, please feel free to submit a new request. Kindly note that this thread will no longer be monitored once closed.

Best regards,

Kent Russel P.

Intel Customer Support Technician