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Intel® Treiber- und Support-Assistent hängt bei Scannen Ihre Systems

derMartin
Novice
1,111 Views

Moin

Seid der neusten Version, vom Intel® Treiber- und Support-Assistent, funktioniert dieser nicht mehr, unter Windows 11.

Die vorherige Version, die eigentlich noch nicht, für Windows 11 "optimiert" war, hatte einwandfrei funktioniert.

DSA bleibt, bei "Scannen Ihres Systems" und es tut sich nichts weiter mehr.

Was habe ich alles schon gemacht:

DSA deinstalliert, über Windows und auch mit dem dsauninstaller.
Jeweils DSA, nach dem Neustart neu installiert.

Cache von Edge und Chrome, gelöscht.
DSA funktioniert mit beiden Browsern nicht mehr.

Sämtliche Erweiterungen, in den beiden Browsern deaktiviert.

Nun bin ich, mit meinem Latein, am ende.

Gruß
Martin

6 Replies
JosueO_Intel
Moderator
1,075 Views

Hello derMartin,


Thank you for posting on the Intel®️ communities. 


Our support is only provided in English. We may not be able to translate the screenshots attached to the thread. To better assist you, we use a translation tool, hence; the translation may not be completely accurate.


We understand that you are having issues with the Intel® Driver and Support Assistance and it is stuck in "scanning your system". It is important for you to know that this is a known issue and an Intel team is working on it to release the fix as soon as possible. The ETA for the fix to get released is on week 46 of 2021. 


In case you need to download the latest updates for your system, you can manually install them by downloading the drivers from our download center. 


https://www.intel.com/content/www/us/en/download-center/home.html



Regards, 


Josue O.  

Intel Customer Support Technician



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Logitech21
Beginner
1,028 Views

Josue_O_Intel

Thanks for explaining the concern, solution in circa from 46 week hence.

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JosueO_Intel
Moderator
1,014 Views

Hello derMartin,


Are you still presenting issues with the Intel® DSA? Some users have reported issue is now fixed. 

Let us know if you still need assistance.  



Best regards,  


Josue O.  

Intel Customer Support Technician


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derMartin
Novice
1,005 Views

Hello Josue

Yes, thanks

I tried DSA today and it works again.

Thanks for your support.

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Logitech21
Beginner
1,009 Views

Thank you, everything has been working again since yesterday.

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JosueO_Intel
Moderator
1,000 Views

Hello all!


I am glad to hear that the issue has been resolved and everything is working fine. If you need any additional information, please submit a new question as this thread will no longer be monitored.



Best regards, 


Josue O.  

Intel Customer Support Technician



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