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Intel UHD 620

_xReTr0_
Beginner
268 Views

I was about to play Minecraft the other day and it said Bad Video Driver. I went to the Display Adapters in Device Manager ad it said it was outdated. I upgraded it but it said there was an error upgrading it. I tried to reinstall it but I couldn't. ANy solutions to my problem?

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5 Replies
Victor_G_Intel
Moderator
248 Views

Hello _xReTr0_,

 

Thank you for posting on the Intel® communities.


To better assist you, please provide the following log from your system and provide the information requested below to continue with the support.


-DXDIAG 


  • Go to Start > Run or Windows Key + R. 
  • On the Run prompt, type "dxdiag" then click OK. 
  • On the DirectX Diagnostic Tool window, click on Save All Information. 
  • Browse to a folder, type in a filename then click Save. 

 

- When you updated the driver did you use any tool, or did you complete the update manually? If you did it manually where did you download the driver from our website or someplace else?


- Did you receive any specific error message after attempting the update?


I look forward to hearing from you.

 

Regards,

 

Victor G.

Intel Technical Support Technician 


_xReTr0_
Beginner
236 Views

I did it manually and downloaded it from the website. Opened the setup and a few minutes later it said "The Setup was unable to install one or more drivers".

Victor_G_Intel
Moderator
225 Views

Hello _xReTr0_,

 

Thank you for posting on the Intel® communities.

 

We appreciate the information provided, to continue with the support please provide the following log from your system.

 

-DXDIAG 

 

  • Go to Start > Run or Windows Key + R. 
  • On the Run prompt, type "dxdiag" then click OK. 
  • On the DirectX Diagnostic Tool window, click on Save All Information. 
  • Browse to a folder, type in a filename then click Save. 

 

Use the option under the reply window to attach the report to the thread (Drag and drop here or browse files to attach).

 

I look forward to hearing from you

 

Regards,

 

Victor G.

Intel Technical Support Technician  

 


Victor_G_Intel
Moderator
208 Views

Hello _xReTr0_,


Were you able to check the previous post?  


Please let me know if you need further assistance.  


Best regards,


Victor G. 

Intel Technical Support Technician


Victor_G_Intel
Moderator
191 Views

Hello _xReTr0_,


We have not heard back from you.


If you need any additional information, please submit a new question as this thread will no longer be monitored 


Victor G. 

Intel Technical Support Technician  


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