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NFran2
Beginner
1,944 Views

Intel UHD 630 3D Bluray support

Hi All,

I've started to play 3D bluray movies with Powerdvd18. Unfortunately the screen was vibrant and completly collapsed in 3D mode.

 

 

Configuration: i7-8700 3.2 GHz, Windows 10 64bit 16GB RAM Latest driver installed: 24.20.100.6136

 

 

With my previous processor i5 Iris GPU this function is worked perfectly in the same software environment.

 

 

I'have tried many changes in the UHD Graphics Panel, for example the "Applications with cutomized 3D settings", but unfortunately did not work.

 

 

Do anybody have any suggestions for solving this problem?

 

 

Thanks in advance

 

 

Norbert

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3 Replies
idata
Community Manager
262 Views

Hello Norbert Frank,

 

 

I understand that you are having problems when trying to play 3D Blu-ray.

 

 

I would like to begin by requesting an Intel ® System Support Utility report. This report is for us to have more information about your system, you can get this utility by downloading it from the link below:

 

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

 

Also, To better assist you with your request, I will need to check some information about your computer. Please follow these steps:

 

 

1. In the keyboard, press WinLogo key + R.

 

2. In the Run box please type dxdiag and hit Enter.

 

3. Click on Save All Information (save it in your desktop).

 

4. Attach the report to this thread.

 

 

And finally, please attach the graphics report to this thread along with the other two reports requested, below you can find a link with instructions on how to create a graphics report:

 

 

https://www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html https://www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html

 

 

 

Regards,

 

David V
NFran2
Beginner
262 Views

Dear David,

First of all thank your help. Sorry I could not attached log files, because there is no option to upload files (only picture or URL)

Please send an valid email address to send related logs

Kind regards

Norbert

Intel Corporation írta:

Hello Norbert Frank,

 

 

I understand that you are having problems when trying to play 3D Blu-ray.

 

 

I would like to begin by requesting an Intel ® System Support Utility report. This report is for us to have more information about your system, you can get this utility by downloading it from the link below:

 

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

 

Also, To better assist you with your request, I will need to check some information about your computer. Please follow these steps:

 

 

1. In the keyboard, press WinLogo key + R.

 

2. In the Run box please type dxdiag and hit Enter.

 

3. Click on Save All Information (save it in your desktop).

 

4. Attach the report to this thread.

 

 

And finally, please attach the graphics report to this thread along with the other two reports requested, below you can find a link with instructions on how to create a graphics report:

 

 

https://www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html https://www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html

 

 

 

Regards,

 

David V

NFran2
Beginner
262 Views

Dear David,

I opened a ticket (03473488) and uploaded the required log files.

Kind regards

Norbert

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