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AAmri
Beginner
872 Views

Intel UHD 630 cannot detect any monitor.

Hello i have dual graphic card one dedicated Nvidia GTX1060 and one integrated Intel UHD630, the Inetk is not detecting any connected monitor please help me to sort this out.

 

i attach the test you will need.

 

my Laptop is MSI GP63 8RE

 

Kind regards

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8 Replies
Alberto_R_Intel
Moderator
155 Views

AAmri, Thank you for posting in the Intel® Communities Support. We recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them work with your specific platform. Please try to install Intel® graphics driver version 24.20.100.6291 provided by MSI: https://www.msi.com/Laptop/support/GP63-Leopard-8RE#down-driver&Win10%2064 If the problem persists then we can try to install the following Intel® generic graphics drivers: Version DCH 25.20.100.6577: https://downloadcenter.intel.com/download/28553/Intel-Graphics-BETA-Driver-for-Windows-10?product=12... Version DCH 25.20.100.6519: https://downloadcenter.intel.com/download/28515/Intel-Graphics-Driver-for-Windows-10?product=126790 Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation
Leonardo_C_Intel
Moderator
155 Views

Hello AAmri Have you tried the installation of the drivers? Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation
AAmri
Beginner
155 Views

Hello,

 

i tried everything i am 1000% that this issue is from the Intel card, i am running the driver provided by MSI and always i tried even installing the driver provided by Intel and same issue.

 

actions done:

  • tried different monitor on my laptop always the monitor detected only by the Nvidia card not Intel.
  • tried different laptop on the monitor i have Asus MG279Q and it worked, the Intel card i got on my second laptop detect the monitor.
  • update the latest BIOS image, did not solve the issue.

 

i need solution please.

 

Kind regards,

Leonardo_C_Intel
Moderator
155 Views

Hello AAmri Thank you for the information. • I would like to confirm if your laptop at some point recognized the connection of the any external monitor or this behavior has been always the same? • What kind of video cable are you using, HDMI® to HDMI®, DP to DP. are there any adapters in between? • Have you tried installing the display's firmware? Hope this helps. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation
AAmri
Beginner
155 Views

Hello,

 

my laptop don't recognize any monitor with the Intel UD630 but it recognize the external monitors always only with the Nvidia, i tried disabled the Nvidia card and then no monitor is working on the Intel.

 

regarding the action plan provided i did all and still not working.

 

Kind regards,

 

Leonardo_C_Intel
Moderator
155 Views

Hello AAmri Have you complete/tried the steps provide? Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation
Leonardo_C_Intel
Moderator
155 Views

Hello AAmri Thank you for the information. After looking into the laptop information it seems that the video output is begin handle by the NVIDIA® graphics on the system. this information is base on the following EXTERNAL DISPLAY SUPPORT FOR GE/GP/GF/GL/GV SERIES GAMING NOTEBOOK detail from MSI* Knowledge Base_1661. In this case it is recommend confirming with MSI* if this behavior is expected on their system configuration. reference link https://www.msi.com/faq/notebook-3156. https://storage-asset.msi.com/global/picture/faq/10015790@2018-0713-0432-528572@kb_03156_en.pdf. Hope this helps. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation
AAmri
Beginner
155 Views

Hello Leo,

 

thank you for the link, this now make sense for me,

i will check with MSI thank you for your support.

 

Kind regards,

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