Intel UHD 730 Graphics VGA monitor

[Ivan_Li]

Hi all. 

I have been using HP Pro Tower 400 G9 Desktop that has 3 video outputs. HDMI, DP and VGA. 

Driver installed is version 32.0.101.5768 from july 24.2024. 

On this PC I have connected 3 monitors. 

Problem is that monitor that is connected to VGA port does not display higher resolution that 1024x768. 

When I use driver from HP i have higher resolutions available. 

Other 2 monitors work fine with full HD resolution. 

How do I solve this?

Thanks in advance

Edit: I've had some issued with HP driver when PC stays locked and colleagues suggested switching to Intel driver, which solved the issues for him. 

[RonaldM_Intel]

Hello @Ivan_Li 

I see the "HP Pro Tower 400 G9" designation cover a wide range of hardware configurations.

Please run the report from Intel Graphics Command Center while having all 3 monitors connected and upload here for analysis.

Also run the Intel SSU report to get a broader perspective on the current hardware and software configuration.

I look forward to hearing from you again.

Best Regards,

Ronald M.

[MUC · Accepted solution]

HP Pro Series 400 G9 Desktops PCs - QuickSpecs

I think you will have to stick with the HP drivers as this optional VGA solution is not a generic Intel solution. The other problems would then have to be reported to HP Support.

[Ivan_Li]

Will do stick with HP for now.  Thank you both. 

Kind regards, 

Ivan