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Intel UHD 750 WegGL crashing blinking the screen

deepak-kumar
New Contributor I
5,539 Views

Hi,
Iam facing the issue on WebGL, it was CONTEXT_LOST and crashing, continuous blinking on my entire screen, 

See in this video, the enter screen was blank out, and blinking in pink colour continuously, when using figma, and i try with the webgl high using websites there is also a same issue.
https://drive.google.com/file/d/16chk_sNi0FVTMauwbwjbY1Jt3D3sd-jz/view


This crash was not happen in the very small WebGL files, but when open big files this crash happen 
like this file,
https://www.figma.com/file/vgXHjyeXVlGVAtTRarERCV/Landing-Page-Website---Level-Up-Your-Business-(Community)?node-id=0%3A1

 

as per chrome://gpu
Before the crash, WebGL was

  • WebGL: Hardware accelerated
  • WebGL2: Hardware accelerated

after the crash, WebGL was

  • WebGL: Disabled
  • WebGL2: Disabled

and the screen was blinking continuously, after i restart my computer it turn back to normal,
this crash was not happning in Linux OS's, only happning in Windows based PC


This crash was happning in chrome browser every time,
and in Mozilla browser rarly happens when opening large models

and the crash was also happning when WebGL load testing tools like https://testdrive-archive.azurewebsites.net/graphics/webglstresstest/

I was check with intel live chat support they was updated my entire PC like Windows Update, Graphics Driver update and saying this crash was happen in figma only so they was say i need to contact figma support,
but the figma support says this crash was happning in WebGL and blinking of screen happning all over the screen even after the figma closes, and this crash also happen in large WebGL models not only in figma so they was saying to contact intel support 

My processor was i5-11600K with UHD 750 Graphics, 
Montherboard was MSI-Z590A Pro,
My SSU was attached below,
I have all the windows and graphics drivers upto date

There is also the similar issue going on this thread https://bugs.chromium.org/p/chromium/issues/detail?id=1253941

Please help me to fix asap, i need to use figma.

1 Solution
deepak-kumar
New Contributor I
2,057 Views

Hi,
after the update https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html version 31.0.101.5186_101.5234, the issue got fixed,

Thanks

View solution in original post

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11 Replies
Khalilbel
Novice
5,487 Views

Same problem Intel UHD 750 try your file and same thing happen crash and screen start blinking

talk about same problem happen with many software

Intel UHD 750 big issues

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Khalilbel
Novice
5,477 Views

its not only happen in figma if you try this software adobe illustrator - RPG in a box engine and Yuzu emulator - Cemu emulator and some games same thinh happen crash and screen start to blinking saame thing happen when apex game crash

driver seems completely unusable

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deepak-kumar
New Contributor I
5,471 Views

Yes @Khalilbel ,
it's was very frustrating to have this issue, i need to a development and designing work in figma, Intel developers need to look at this issue,
Do to this issue i install the Ubuntu as secondary OS and doing my works

in windows the temperory solution was disabling hardward acceleration will work but it was lagy and it's is not a solution.

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Khalilbel
Novice
5,468 Views

Same thing try ubuntu and its work very well no issues driver on Linux system is more stable

Yes, a problem must be resolved as soon as possible

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deepak-kumar
New Contributor I
4,410 Views
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Jean_Intel
Employee
4,106 Views

Hello deepak-kumar,


Thank you for posting on the Intel️® communities.  


We understand you have opened a chat support case with us, and we will continue to help you through that channel now. We will therefore close this community case. Please, keep in mind that this thread will no longer be monitored by Intel. 


Thanks for your understanding.  


Best regards

Jean O.  

Intel Customer Support Technician


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takeiteasy
Beginner
3,413 Views

Same issue as original poster with most recent intel graphics drivers. I've encountered this multiple times over the past year and usually resolves. Seems to be related to chrome. 

 

I'm using Windows 10. My CPU is a 11600k with UHD 750. 

It's weird how only the monitor I have connected by DVI does the flickering and distorted mouse cursor. The display connected by HDMI is totally unaffected. 

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Khalilbel
Novice
3,392 Views

@takeiteasy

same issues but no fix until now. for me have same CPU but now fixed all my problems with new GPU got RTX 3060 all issues its gone. everything work perfect now

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deepak-kumar
New Contributor I
3,374 Views

Yes for this bug i don't like to buy a new GPU, I kept asking the intel support for a delay in fixing this bug, and they responded as this bug is not prioritized and they are still investigating the bug.

This bug does not appear in Linux based operating system so I use Figma in Linux

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deepak-kumar
New Contributor I
2,058 Views

Hi,
after the update https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html version 31.0.101.5186_101.5234, the issue got fixed,

Thanks

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Khalilbel
Novice
2,031 Views

Yes, the problem has already been solved with that driver

Reply