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Добрый день!
купил ноутбук ASUSTeK COMPUTER INC. ZenBook 14 UX410UFR с интегрированной видеокартой Intel® UHD Graphics 620
Проблема: при подключении через HDMI как расширенный рабочий стол телевизора (с любым разрешением) выводится рябь.
Если переткнуть шнур то изображение появляется...
если переключиться в режим вещания и снова затем выбрать вывод на hdmi то снова - рябь!
Драйвера новые и регулярно обновляемые при помощи утилиты intel driver and support assistant.
драйвер графики Intel®для Windows® 10 Последняя версия: x.x.x.6094 - >Установленная версия: x.x.x.6094.
Вопрос: что нужно сделать чтобы через hdmi вывод был всегда корректным?
Link Copied
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Hello, makaevpi@mail.ru. Thank you very much for sharing your issue with the Intel Communities Team. I will be more than glad to assist you.
In order for me to assist you better, please provide me with a DxDiag* report. Please follow these steps to generate it:
1. In the keyboard, press WinLogo key + R.
2. In the Run box please type dxdiag and hit Enter.
3. Click on Save All Information (save it to your desktop).
4. Attach the .txt file that was generated. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.
Additionally, can you please share with us the model of your TV? As well, when the TV is connected, please generate and attach an https://www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html Intel® HD Graphics Report.
Antony S.
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Добрый день.
для решения проблемы прилагаю документы...
DXDIAG
------------------System Information
------------------
Time of this report: 5/29/2018, 21:18:40
Machine name: MAKAEVS
Machine Id: {B081AC4E-E9CD-4482-9EE8-73856E341BF5}
Operating System: Windows 10 Домашняя для одного языка 64-bit (10.0, Build 16299) (16299.rs3_release_svc_escrow.180502-1908)
Language: Russian (Regional Setting: Russian)
System Manufacturer: ASUSTeK COMPUTER INC.
System Model: ZenBook 14 UX410UFR
BIOS: UX410UFR.201
Processor: Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz (8 CPUs), ~2.0GHz
Memory: 8192MB RAM
Available OS Memory: 8070MB RAM
Page File: 3210MB used, 6140MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 144 DPI (150 percent)
System DPI Setting: 144 DPI (150 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
DxDiag Version: 10.00.16299.0015 64bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
<span style="color: # 222222; font-family: intel-clear, arial...
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Thank you very much for your reply and the information provided, makaevpi@mail.ru.
In this case, please try installing the drivers provided by your system manufacturer, please find the download link below:
http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin10/VGA/VGA_Intel_Kabylake_Win10_64_VER222016474901.zip http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin10/VGA/VGA_Intel_Kabylake_Win10_64_VER222016474901.zip
Additionally, have you tried using another cable and another HDMI* port?
Antony S.
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hdmi порта и шнуры. Пробовал переустанавливать драйвера из безопасного режима, но это не помогло!
установка драйвера из Вашего архива , так же не принесла положительного результата.
Подскажите, что ещё можно предпринять?
/collaborations/43110/34892 23:22
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Hello, makaevpi@mail.ru. Thank you for your response.
Can you please confirm for me the model of your TV?
Antony S.
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TV Samsung LE32A430T1XRU. При подключении через HDMI были испробованы все варианты разрешений от рекомендованных до HD и FullHD, но проблема сохраняется при любом разрешении.
Кроме того, через другой ноутбук HP Pavilion 455G2 подключение к этому TV через HDMI стабильное и не вызывает проблем.
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Hello, makaevpi@mail.ru.
Please make sure that your TV is updated. Please follow this guide to update it: http://www.samsung.com/uk/support/tv-audio-video/how-do-i-update-the-software-on-my-samsung-smart-tv/ http://www.samsung.com/uk/support/tv-audio-video/how-do-i-update-the-software-on-my-samsung-smart-tv/
Antony S.
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Hello, makaevpi@mail.ru.
I would like to double check if you were able to perform the troubleshooting steps that I attached to the post above and the results.
Antony S.
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Добрый день. К сожалению, проблема не решена! Я не нашел программного обеспечения для обновления прошивки TV. Может Вы пришлёте ссылку на скачивание нужной прошивки?
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Thank you very much for your reply, makaevpi@mail.ru.
I did not find any download link to the firmware update of your TV though, the link I attached to my previous post has a guide of how to update your firmware from the TV.
Antony S.
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Hello, makaevpi@mail.ru.
I would like to know if you could update the firmware of your TV?
Antony S.
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