Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance and optimization
Announcements
Welcome to the Intel Community. If you get an answer you like, please mark it as an Accepted Solution to help others. Thank you!
16859 Discussions

Intel® UHD Graphics 630 + BenQ EW2780 & no HDR

Lazarus1
Beginner
513 Views

Good day, i have an Intel® UHD Graphics 630 integrated into the mother board ASRock H310M-HDV/M.2

I bought a BenQ EW2780 , and a HDR cable (kinseda 4K UHD). All intel drivers up to date.

I cannot manage to turn HDR on, it is always running simulated.

Can you help?

 

Labels (1)
0 Kudos
3 Replies
Sebastian_M_Intel
Moderator
348 Views

Hello Lazarus1, 

 

Thank you for posting on the Intel® communities.   

I would like to let you know that High Dynamic Range (HDR) is supported on 7th generation Intel® Core™ Processor and newer platforms running Windows® 10. However, it needs a lot of "ingredients" to properly work. For instance, HDMI version 2.0a is required. Your motherboard seems to have HDMI 1.4. 

 


In order to confirm this information, please provide the following: 

 

1. Run the Intel® System Support Utility (Intel® SSU) and attach the report generated:  

  • Open the application, check the "Everything" box, and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".   
  • Click on the menu where it says "Summary" to change to "Detailed View".   
  • To save your scan, click on "Next", then "Save".   
  • Use the option under the reply window to attach the report to the thread (Drag and drop here or browse files to attach).  

 

2. Provide the Report for Intel® Graphics Drivers, follow this link

3. From your PC to the monitor, are you using a straight HDMI connection? Or do you use any adapter or converter in behalf? 

 

Regards, 

 

Sebastian M  

Intel Customer Support Technician  


Links to third-party sites and references to third-party trademarks are provided for convenience and illustrative purposes only. Unless explicitly stated, Intel® is not responsible for the contents of such links, and no third-party endorsement of Intel or any of its products is implied. 


Sebastian_M_Intel
Moderator
333 Views

Hello Lazarus1,  

 

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

 

Regards,  

  

Sebastian M  

Intel Customer Support Technician  


Sebastian_M_Intel
Moderator
318 Views

Hello Lazarus1,  

  

We have not heard back from you, so we will close this inquiry. As we mentioned, this problem seems to be related to a motheboard limitation; you may want to double-check with ASRock* for further help.


If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  

 

Regards,  

  

Sebastian M  

Intel Customer Support Technician  


Reply