Intel® UHD Graphics 630 Card 3 Screen Setup

[webboy]

Hello all I hope a person can help here

(Three screen set-up )

1 TV screen 52in Samson , 2 Computer monitors displays.

We wish to archive the following.

Have  dual monitors. split over one HDMI output  via this card,

have the other output on the secondary HMDI TV screen 

The problem..

We see the windows output the TV screen and the two monitors but on the dual it show the same screen 

Is there a way to see 3 screens in the control panel so we can spread the display over two screens and have tv on it own out put

or is they as setting we can change or do we have to purchase another device.

I have seen this on  other types of  applications you could have virtal  devices 
(just thinking should I have the dual screens on HTMI output 1) and the other on 2

[Alberto_R_Intel]

webboy, Thank you for posting in the Intel® Communities Support.

In this case, for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

What is the model of the Intel® processor?

What is the model of the motherboard?

If this is a laptop, what is the model of it?

Is this a new computer?

What is the specific model of the monitors?

Are you using adapters or converters to connect the monitors/TV to the computer?

If so, what is the model of the adapter/converter?

Was this triple display configuration working fine before with this same computer and the same monitors/TV?

When did the issue start?

Did you make any recent hardware/software changes?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

While all the 3 monitors/TV are connected to the computer, please run the Intel® Graphics report and attach it to this thread so we can check how the monitors/TV are being detected:

https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html

And also attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[webboy]

In this case, for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

Aspire TC-895

What is the model of the Intel® processor? See aboove

What is the model of the motherboard? Aspire TC-895

If this is a laptop, what is the model of it? No

Is this a new computer?  Yes

What is the specific model of the monitors? No sure 

Are you using adapters or converters to connect the monitors/TV to the computer? yes 

If so, what is the model of the adapter/converter? Amazon brand HDMI Splitter 3 in 1 out

Was this triple display configuration working fine before with this same computer and the same monitors/TV? no

When did the issue start? New instll

Did you make any recent hardware/software changes? No New computer no

Which Windows* version are you using? 10

Does the problem happen at home or in the work environment? home

While all the 3 monitors/TV are connected to the computer, please run the Intel® Graphics report and attach it to this thread so we can check how the monitors/TV are being detected:

only 2 remember the computer has HDMI  2 outputs not 3 

https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html

And also attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...

Onboard Video card > HDMI >  Monitor 1

Onboard Video card computer  > HDMI > SWITCHER (Amazon) > SPLITER cable >  Monitor 2
                                                                                                     SPLITER>  TV Samson

I guess the card cannot work it has two monitors at the end..

Cables work as if i plug the tv direct to the computer this work ok,,

[Alberto_R_Intel]

webboy, Thank you very much for providing that information.

For better assistance, if it is possible, please provide a picture of how you are connecting the displays to the laptop?

For us to be able to confirm further details about your system, while the 3 monitors/TV are connected to the laptop, one directly to the HDMI port and the other 2 using the HDMI Splitter, using the monitor that works please provide the SSU report and the graphics report.

You mentioned "Cables work as if he plugs the tv direct to the computer this work ok", So, yes, the problem could be related to the Amazon brand HDMI Splitter 3 in 1 out, sometimes because it does not have the capacity of supporting this configuration or that it is not fully compatible either with your laptop or with the monitors/TV. Also, there are adapters called "active" adapters and they include their own power source, and for this type of configuration one of those might be needed, but we cannot confirm if that is the case with this scenario.

Please read the information in the following link for further details about the usage of adapters and converters:

https://www.intel.com/content/www/us/en/support/articles/000026412/graphics.html

Keep in mind also that the Intel® Graphics controller supports up to 3 displays, if you are using a laptop and you need to connect 3 more external monitors, you will need to disable the embedded display for this configuration to work.

Regards,

Albert R.

Intel Customer Support Technician

[webboy]

HI Albert This is at a remote location 

q) please provide a picture of how you are connecting the displays to the laptop?
This is a desktop computer not a laptop Aspire TC-895 (onboard graphics card)

------------ ----|  HDMI OUT > ----- Monitor 1

The computer |

------------- ---|  HDMI OUT > ----- (IN) Amazon Switcher (OUT) >  Splitter cable (Out) ----> TV Samson

                                                                                                                                                         |  ---->   Monitor 2   

The monitor are new and can support 1280 so this it not a resolution  issues

The TV / Monitor  works ok on both  splitter connections(independently ) - but when both are attached  in no output on both,.
(no monitor showing on the intel control )

I do see this 

https://www.intel.co.uk/content/www/uk/en/support/articles/000025671/graphics.html

[webboy]

This is at a remote location 

------------ ----|  HDMI OUT > ----- Monitor 1

The computer |

------------- ---|  HDMI OUT > ----- (IN) Amazon Switcher (OUT) >  Splitter cable (Out) ----> TV Samson

                                                                                                                                                         |  ---->   Monitor 2   

The monitor are new and can support 1280 so this it not a resolution  issues

The TV / Monitor  works ok on both  splitter connections(independently ) - but when both are attached  in no output on both,.
(no monitor showing on the intel control )

[Alberto_R_Intel]

Hi webboy, Thank you very much for sharing those details.

You mentioned "The monitor are new and can support 1280 so this it not a resolution issues", yes, that is correct, the thing is in order for us to determine if that is the case, we need to know the specific model of all the monitors and the Intel® graphics report, so we can verify the specifications of each display and the resolutions they support.

"The TV / Monitor works ok on both splitter connections(independently ) - but when both are attached in no output on both", based on that, seems the problem could be related to the splitter itself, but also could be associated with the customizations done by Acer and the way they build the computer, especially that a video card is being used, keep in mind that they can enable/disable all the features and functions on their machine including the BIOS settings, so that could be another reason as well why the triple display configuration does not work.

So, for us to provide better assistance on this case, we need the SSU and the Intel® graphics report, to confirm the model of the processor, since the same machine model might have different processors working with it, to make sure the proper graphics driver is installed, how the Intel® Graphics controller and Windows* is recognizing the monitors and to check the rest of the components in the system.

Still, if you connect the monitors without the splitter directly to the PC and they work fine, there is a high probability that the problem could be related to the splitter itself either, it is not capable of supporting that configuration or it is not fully compatible with the computer. In that case, we recommend to get in contact directly with the manufacturer of the splitter to confirm that information and to check with them if they have the option to test it using the most similar configuration as the one it is currently being used remotely and validate the triple display configuration.

Just in case, you said "this is at a remote location", not sure if there is somebody in there that can provide the SSU and Intel® Graphics report to you, or as an option, just to let you know, he/she can also contact us directly either making reference to this thread or creating a new one for us to provide the most accurate support.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello webboy, I just wanted to check if you saw the information posted previously and if you will be able to provide the SSU and Intel® Graphics report so we can further assist you on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello webboy, Since I have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.

Regards,

Albert R.

Intel Customer Support Technician