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22735 Discussions

Intel® UHD Graphics 630

John222
Beginner
‎05-16-2023 05:50 AM
2,110 Views

I have  MSI laptop MS-16PS.

I found out the Graphics Intel UHD 630 causes the laptop restarts but only when I connect a power charger.

Without a power charger laptop works OK. If I disable the graphics Intel UHD 630 ( in Device manager) the laptop works OK as well.

I tried to install gfx_win_101.2115 driver but it finishes with error

0xe000023d  "Unknown error"

exit code

exit code: 1

 

Can anyone please help?
Thank you

 

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AlHill
Super User
‎05-16-2023 05:57 AM
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Go to MSI and get them to help you with updating your bios.

Also, if this does not correct the problem, consult with MSI regarding a hardware problem.

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

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John222
Beginner
‎05-16-2023 07:25 AM
2,085 Views

Why do you think it should be the BIOS problem?

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AlHill
Super User
‎05-16-2023 11:09 AM
2,077 Views
In response to John222

Because you are talking battery and charger.

Is there some reason you cannot do a simple bios update and eliminate that as a concern?

Either update the bios or not, your choice.

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

In response to John222
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