Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
Announcements
All support for Intel NUC 7 - 13 systems has transitioned to ASUS. Read latest update.
20375 Discussions

Using UE5,often crash caused by "low graphic memory"

Ender000
Beginner
512 Views

I am a game developer, often got into crash after I change my video card into Arc 770 16G version,

the error message said that "low graphic memory",but it just in a small map,I don`t think 16G is not enough,what can I do?

0 Kudos
3 Replies
DeividA_Intel
Moderator
481 Views

Hello Ender000,  


  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Intel® Arc™ A770 Graphics (16GB).   


  

In order to better assist you, please provide the following:  


1. What is the brand and model name of the other GUP that is working?

2. Do you know if this issue is recent? Was it working before?

3. What is the operating system installed as well as the version and build?

4. What is the driver version installed in the Intel® Arc™ A770 Graphics (16GB)?

5. Can you take a picture of the error?

6. What are your motherboard's brand and model name and the BIOS version installed?

7. Just to confirm, are you using "Unreal Engine 5"? If so, what is the version installed?



Regards,  

Deivid A. 

Intel Customer Support Technician 


0 Kudos
DeividA_Intel
Moderator
438 Views

Hello Ender000,  


  

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   


  

Regards,  

Deivid A.  

Intel Customer Support Technician  


0 Kudos
DeividA_Intel
Moderator
397 Views

Hello Ender000,


After checking your thread, I would like to know if you need further assistance.

If so, please let me know.


Regards,
Deivid A.
Intel Customer Support Technician

0 Kudos
Reply