Every time I start my computer (Hp Pavilion 590-p0054) I have to select the correct scaling from the Graphics control panel, it does not save this setting when the computer is shut down, restarted, or put to sleep.
I currently have two displays one connected to the HDMI (1) and the other connected to VGA (2). The graphics card is Intel UHD graphics 630. I have attempted to save a profile every time I set these settings and yet, my secondary screen goes back to a low resolution (and zoomed in a lot ). I have installed the newest driver suggested from the Intel site. I also have tried to install the driver suggested on the HP Pavillion website (version 220.127.116.1144 ) Any ideas how to fix this problem ?
David, thank you for your response. As suggested, I have attempted switching my main monitor to VGA instead of HDMI. When the computer was restarted the main screen was the wrong resolution instead of the second screen. I’m thinking it has to do with the VGA connection (I would deduce from the results). I only have one HDMI input on the computer. I also tried switching to another VGA cable in case it was faulty, and the same results were attained.
I have attached the System Support Utility report.
Excuse the late response. I updated windows as suggested. I was having a difficult time downloading the drivers since it mentioned that it was not compatible with my computer. Still, after the update of windows I was able to successfully have both of my screens working correctly. I also found that the best way to have the screens without resolution problems 100% of the time was to load the computer with the main monitor on. Whenever at the lock screen or at the desktop turn on the second monitor (VGA) and no more fiddling with the graphic settings.
Thank you for your assistance David, I'm very happy with the result.