Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
20866 Discussions

Intel UHD blacks out when doing certain things

Radplayz
Beginner
2,399 Views

I have a laptop with integrated UHD graphics. Ive been experencing a issue lately where my screen freaks out whenever im doing specific things. sometimes when im editing in word or premier pro, half of the screen freaks out. In word, sometimes after it freaks out, my screen becomes weirdly blurry before i restart the computer to fix it. The most promonant issue is in minecraft though. sometimes when im fullscreen and i just play, my screen will just freeze. When I tab out and back in again, it flashes back and forth between the mojang logo and a black screen. Taking it out of fullscreen does not solve the issue, and I can hear the game sounds normaly as if nothing was wrong. Ive tried multiple "solutions" but I believe its a bug with the driver itself. Any ideas?

0 Kudos
13 Replies
Jean_Intel
Employee
2,373 Views

Hello Radplayz,

 

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

 

We would like to gather the following information to better assist you:

  • Is this issue present since day one?
  • Do you remember if there was a major software or hardware update before the issue started?
  • You mentioned having tried multiple solutions. What steps have you tried to solve this issue?
  • Does this occur on the Laptop's Display?
  • Also, we would like to ask for more system information; please create a system report using the Intel®️ System Support Utility (Intel®️ SSU) 
  • Download the Intel SSU
  • Open the application and click "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View."
  • Click on the menu where it says: "Summary" to change it to "Detailed View."
  • To save your scan: click "Next"; then "Save."
  •  

Best regards,

Jean O. 

Intel Customer Support Technician


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Radplayz
Beginner
2,361 Views

Hello Jean

First off, I believe this was not a issue since day one, however I've had this problem for a while, and cant remember exactly.

I'm not 100% sure if there was a specific hardware update, but it did seem to be more prevalent after i reinstalled windows and installed the drivers for my laptop

I've tried the normal solutions, updating drivers, uninstalling and reinstalling them, the like. Also I originally thought this issue was isolated to just minecraft, so I tried solutions that was specifically related to the minecraft version i was running, before I realized this happened to other programs as well

Yes, however I have tried this on my secondary monitor (just a old tv i use as a second monitor) and it seems to have the same problem

Here is the data from the scan:

# SSU Scan Information
Scan Info:
Version:"2.5.0.15"
Date:"06/05/2023"
Time:"00:00:28.3650884"

# Scanned Hardware
Computer:
BaseBoard Manufacturer:"HP"
BIOS Mode:"UEFI"
BIOS Version/Date:"AMI F.09 , 07/27/2020 12:00 AM"
CD or DVD:"hp DVDRW GUE1N"
Embedded Controller Version:"65.13"
Platform Role:"Mobile"
Processor:"Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz , GenuineIntel"
Secure Boot State:"On"
SMBIOS Version:"3.2"
Sound Card:"Steam Streaming Speakers"
Sound Card:"Voicemod Virtual Audio Device (WDM)"
Sound Card:"Steam Streaming Microphone"
Sound Card:"Realtek High Definition Audio"
Sound Card:"VB-Audio Virtual Cable"
Sound Card:"Intel(R) Display Audio"
Sound Card:"USB Audio Device"
Sound Card:"VB-Audio VoiceMeeter VAIO"
Sound Card:"Intel® Smart Sound Technology (Intel® SST)"
System Manufacturer:"HP"
System Model:"HP Laptop 17-by3xxx"
System SKU:"3C310UA#ABA"
System Type:"x64-based PC"
- "Display"
Intel ® Graphics Driver Version:"Not Available"
- "Intel(R) UHD Graphics"
Adapter Compatibility:"Intel Corporation"
Adapter DAC Type:"Internal"
Adapter RAM:"1.00 GB"
Availability:"Running or Full Power"
Bits Per Pixel:"32"
- "Caption":"Intel(R) UHD Graphics"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=UHD+Graphics"
CoInstallers:"oem44.inf,iICLD_w10_DS_N,Internal,Intel(R) UHD Graphics Family"
Color Table Entries:"4294967296"
Dedicated Video Memory:"Not Available"
Driver:"igdkmdn64.sys"
Driver Date:"03/02/2023 06:00 PM"
Driver Path:"C:\Windows\system32\DriverStore\FileRepository\iigd_dch.inf_amd64_dc29bdfd478be046\igdkmdn64.sys"
Driver Provider:"Intel Corporation"
Driver Version:"31.0.101.2121"
INF:"oem44.inf"
INF Section:"iICLD_w10_DS_N"
Install Date:"Not Available"
Installed Drivers:"C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_dc29bdfd478be046\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_dc29bdfd478be046\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_dc29bdfd478be046\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_dc29bdfd478be046\igd12umd64.dll"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"Not Available"
Location:"PCI bus 0, device 2, function 0"
Manufacturer:"Intel Corporation"
Microsoft DirectX* Version:"11.X"
Monochrome:"No"
Number of Colors:"4294967296"
Number of Video Pages:"Not Available"
PNP Device ID:"PCI\VEN_8086&DEV_8A56&SUBSYS_868E103C&REV_07\3&11583659&0&10"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Refresh Rate - Current:"60 Hz"
Refresh Rate - Maximum:"60 Hz"
Refresh Rate - Minimum:"60 Hz"
Resolution:"1600 X 900"
Scan Mode:"Noninterlaced"
Service Name:"igfxn"
Status:"OK"
Video Architecture:"VGA"
Video Memory:"Unknown"
Video Processor:"Intel(R) UHD Graphics Family"
- "Memory"
Physical Memory (Available):"1.34 GB"
Physical Memory (Installed):"8 GB"
Physical Memory (Total):"7.70 GB"
- "BANK 2"
Capacity:"8 GB"
Channel:"Bottom - Slot 2 (right)"
Configured Clock Speed:"2667 MHz"
Configured Voltage:"1200 millivolts"
Data Width:"64 bits"
Form Factor:"SODIMM"
Interleave Position:"Noninterleaved"
Manufacturer:"Samsung"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"M471A1K43CB1-CTD"
Serial Number:"368ACDC3"
Status:"Not Available"
Type:"Synchronous"
- "Motherboard"
Availability:"Running or Full Power"
BIOS:"F.09, HPQOEM - 1072009"
Caption:"Motherboard"
- "Chipset":"Intel(R)"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword="
Date:"07/26/2020 07:00 PM"
Install Date:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Manufacturer:"HP"
Model:"Not Available"
Part Number:"Not Available"
PNP Device ID:"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Product:"868E"
Serial Number:"PJRYL00WBDO421"
Status:"OK"
Version:"65.13"
- "Networking"
Intel ® Network Connections Install Options:"Not Available"
Intel ® Network Connections Version:"Not Available"
Intel ® PROSet/Wireless Software Version:"Not Available"
- "AVG Secure VPN Wintun Adapter"
Availability:"Running or Full Power"
Caption:"AVG Secure VPN Wintun Adapter"
CoInstallers:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"No"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"avgWintun.sys"
Driver Date:"10/03/2022 12:00 AM"
Driver Path:"C:\Windows\system32\drivers\avgWintun.sys"
Driver Provider:"AVG Technologies"
Driver Version:"0.14.1.60"
Index:"0014"
INF:"oem77.inf"
INF Section:"avgWintun.Install"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"Not Available"
IP Subnet:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"06/05/2023 03:41 PM"
Location:"Not Available"
MAC Address:"Not Available"
Manufacturer:"AVG Technologies"
Media Type:
Net Connection ID:"Secure VPN"
NetCfgInstanceId:"{65F4CE88-0AA7-4C54-8227-80DC97F3EF5F}"
Number of VLANs:"0"
PNP Device ID:"ROOT\NET\0000"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"AVG Secure VPN Wintun Adapter"
Service Name:"avgWintun"
Status:"Enabled"
Team Name:"Not in a team"
Temperature:
Type:"Not Available"
- "Service Bindings"
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Internet Protocol Version 6 (TCP/IPv6):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
- "Realtek PCIe GbE Family Controller"
Availability:"Running or Full Power"
Caption:"Realtek PCIe GbE Family Controller"
CoInstallers:"Not Available"
Default IP Gateway:"192.168.0.1;fe80::aa7:c0ff:fe14:46ee"
DHCP Enabled:"Yes"
DHCP Lease Expires:"06/07/2023 03:42 PM"
DHCP Lease Obtained:"06/05/2023 03:42 PM"
DHCP Server:"192.168.0.1"
Driver:"rtcx21x64.sys"
Driver Date:"02/01/2021 12:00 AM"
Driver Path:"C:\Windows\system32\DriverStore\FileRepository\rtcx21x64.inf_amd64_516e5c9b75c49dc2\rtcx21x64.sys"
Driver Provider:"Microsoft"
Driver Version:"1.0.0.14"
Index:"0002"
INF:"rtcx21x64.inf"
INF Section:"RTL8168H.ndi.NT"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"192.168.0.189;fe80::8551:3b48:8ad8:f3c6;2600:8803:7423:7100:78a0:8ebf:e48b:29bf;2600:8803:7423:7100:d9f4:4607:3706:ea07;2600:8803:7423:7100::9a7"
IP Subnet:"255.255.255.0;64;128;64;128"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"06/05/2023 03:41 PM"
Location:"PCI bus 1, device 0, function 0"
MAC Address:"B0:5C:DA:AC:2C:91"
Manufacturer:"Realtek"
Media Type:
Net Connection ID:"Ethernet"
NetCfgInstanceId:"{51C06D95-BEB4-437E-BA40-B1D7E697FD69}"
Number of VLANs:"0"
PNP Device ID:"PCI\VEN_10EC&DEV_8168&SUBSYS_868E103C&REV_15\4&C4F94AF&0&00E0"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Realtek PCIe GbE Family Controller"
Service Name:"rtcx21"
Status:"Enabled"
Team Name:"Not in a team"
Temperature:
Type:"Ethernet 802.3"
- "Service Bindings"
Bridge Driver:
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Internet Protocol Version 6 (TCP/IPv6):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
QoS Packet Scheduler:
VirtualBox NDIS6 Bridged Networking Driver:
- "Settings"
*FlowControl:Flow Control:"Rx & Tx Enabled (3)"
*InterruptModeration:Interrupt Moderation:"Enabled (1)"
*IPChecksumOffloadIPv4:IPv4 Checksum Offload:"Rx & Tx Enabled (3)"
*JumboPacket:Jumbo Frame:"Disabled (1514)"
*LsoV2IPv4:Large Send Offload v2 (IPv4):"Enabled (1)"
*LsoV2IPv6:Large Send Offload v2 (IPv6):"Enabled (1)"
*PMARPOffload:ARP Offload:"Enabled (1)"
*PMNSOffload:NS Offload:"Enabled (1)"
*PriorityVlanTag:Priority & VLAN:"Priority & VLAN Enabled (3)"
*ReceiveBuffers:Receive Buffers:"512 (512)"
*RscIPv4:Recv Segment Coalescing (IPv4):"Disabled (0)"
*RscIPv6:Recv Segment Coalescing (IPv6):"Disabled (0)"
*SpeedDuplex:Speed & Duplex:"Auto Negotiation (0)"
*TCPChecksumOffloadIPv4:TCP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*TCPChecksumOffloadIPv6:TCP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
*TransmitBuffers:Transmit Buffers:"128 (128)"
*UDPChecksumOffloadIPv4:UDP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*UDPChecksumOffloadIPv6:UDP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
*WakeOnMagicPacket:Wake on Magic Packet:"Enabled (1)"
*WakeOnPattern:Wake on pattern match:"Enabled (1)"
RegVlanid:VLAN ID:"0 (0)"
S5WakeOnLan:Shutdown Wake-On-Lan:"Enabled (1)"
WolShutdownLinkSpeed:WOL & Shutdown Link Speed:"10 Mbps First (0)"
- "Realtek RTL8821CE 802.11ac PCIe Adapter"
Access Point:
Authentication:
Availability:"Running or Full Power"
Caption:"Realtek RTL8821CE 802.11ac PCIe Adapter"
Channel:
Cipher:
CoInstallers:"Not Available"
Connection Mode:
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"rtwlane.sys"
Driver Date:"10/05/2020 12:00 AM"
Driver Path:"C:\Windows\system32\drivers\rtwlane.sys"
Driver Provider:"Realtek Semiconductor Corp."
Driver Version:"2024.0.10.220"
Index:"0001"
INF:"oem55.inf"
INF Section:"HP8821ce.ndi.NT"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"Not Available"
IP Subnet:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"06/05/2023 03:41 PM"
Location:"PCI bus 2, device 0, function 0"
MAC Address:"8C:C8:4B:43:13:BD"
Manufacturer:"Realtek Semiconductor Corp."
Media Type:
Net Connection ID:"Wi-Fi"
NetCfgInstanceId:"{7093B7BF-8071-4564-B847-4E9CC029B021}"
Network Name:"Wi-Fi"
Network Type:
Number of VLANs:"0"
PNP Device ID:"PCI\VEN_10EC&DEV_C821&SUBSYS_831A103C&REV_00\4&1E8463F4&0&00E8"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Realtek RTL8821CE 802.11ac PCIe Adapter"
Profile:
Radio Type:
Receive Rate:
Service Name:"RTWlanE"
Signal Strength:
State:"disconnected"
Status:"Enabled"
Team Name:"Not in a team"
Temperature:
Transmit Rate:
Type:"Ethernet 802.3"
- "Service Bindings"
Bridge Driver:
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Internet Protocol Version 6 (TCP/IPv6):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
QoS Packet Scheduler:
VirtualBox NDIS6 Bridged Networking Driver:
- "Settings"
*WakeOnMagicPacket:Wake on Magic Packet:"Enabled (1)"
*WakeOnPattern:Wake on Pattern Match:"Enabled (1)"
AH_BcnIntv:Beacon Interval:"100 (100)"
ARPOffloadEnable:ARP offload for WoWLAN:"Enabled (1)"
b40Intolerant:Fat Channel Intolerant:"Disabled (0)"
BW40MHzFor2G:802.11n channel width for 2.4GHz:"Auto (1)"
BW40MHzFor5G:802.11n channel width for 5.2GHz:"Auto (1)"
Dot11dEnable:802.11d:"Enabled (1)"
GTKOffloadEnable:GTK rekeying for WoWLAN:"Enabled (1)"
HTMode:HT mode:"VHT mode (4)"
MultiChannelFcsMode:Multi-Channel Concurrent:"Enabled + Hotspot (28)"
NSOffloadEnable:NS offload for WoWLAN:"Enabled (1)"
PreambleMode:Preamble Mode:"Short & long (2)"
PreferBand:Preferred Band:"3. 5G first (2)"
ProtectionMode:Mixed mode protection:"CTS-to-self Enabled (1)"
RegROAMSensitiveLevel:Roaming Aggressiveness:"4. Medium (75)"
TxPwrLevel:Transmit power:"5. Highest (0)"
WakeOnDisconnect:Sleep on WoWLAN disconnect:"Disabled (1)"
WirelessMode:Wireless Mode:"6. 802.11a/b/g (7)"
- "VirtualBox Host-Only Ethernet Adapter"
Availability:"Running or Full Power"
Caption:"VirtualBox Host-Only Ethernet Adapter"
CoInstallers:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"No"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"VBoxNetAdp6.sys"
Driver Date:"04/17/2023 12:00 AM"
Driver Path:"C:\Windows\system32\DRIVERS\VBoxNetAdp6.sys"
Driver Provider:"Oracle Corporation"
Driver Version:"7.0.8.6879"
Index:"0015"
INF:"oem71.inf"
INF Section:"VBoxNetAdp6.ndi"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"192.168.56.1;fe80::fd42:a45c:e004:f88a"
IP Subnet:"255.255.255.0;64"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"06/05/2023 03:41 PM"
Location:"Not Available"
MAC Address:"0A:00:27:00:00:05"
Manufacturer:"Oracle Corporation"
Media Type:
Net Connection ID:"Ethernet 2"
NetCfgInstanceId:"{1DBE90DC-8BB4-405D-84B3-089A1C6C6D36}"
Number of VLANs:"0"
PNP Device ID:"ROOT\NET\0001"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"VirtualBox Host-Only Ethernet Adapter"
Service Name:"VBoxNetAdp"
Status:"Enabled"
Team Name:"Not in a team"
Temperature:
Type:"Ethernet 802.3"
- "Service Bindings"
Bridge Driver:
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Internet Protocol Version 6 (TCP/IPv6):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
QoS Packet Scheduler:
VirtualBox NDIS6 Bridged Networking Driver:
- "Operating System"
.Net Framework Version:"2.0,3.0,3.5,4.0,4.8"
Boot Device:"\Device\HarddiskVolume1"
Locale:"United States"
OS Manufacturer:"Microsoft Corporation"
OS Name:"Microsoft Windows 11 Home"
Other OS Description:"Not Available"
Page File:"C:\pagefile.sys"
Page File Space:"5.75 GB"
Physical Memory (Available):"1.34 GB"
Physical Memory (Installed):"8 GB"
Physical Memory (Total):"7.70 GB"
System Directory:"C:\Windows\system32"
Version:"10.0.22621 Build 22621"
Virtual Memory (Available):"5.71 GB"
Virtual Memory (Total):"13.45 GB"
Windows Directory:"C:\Windows"
- "Installed Updates"
KB2151757:"Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 [1/6/2023]"
KB2151757:"Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 [1/6/2023]"
KB2467173:"Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 [1/6/2023]"
KB2467173:"Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 [1/6/2023]"
KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB5012170:"Security Update [12/6/2022]"
KB5022497:"Update [2/16/2023]"
KB5025351:"Update [5/3/2023]"
KB5026372:"Security Update [5/10/2023]"
KB982573:"Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 [1/6/2023]"
KB982573:"Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 [1/6/2023]"
SP1:"Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 [Not Available]"
SP1:"Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 [Not Available]"
- "Processor"
- "Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz"
Architecture:"x64"
ATPO:"Not Available"
Availability:"Running or Full Power"
Caption:"Intel64 Family 6 Model 126 Stepping 5"
- "Chipset Name":"Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Core+i5+1035G1+CPU+"
CPU Speed:"1 GHz"
Current Voltage:"6. volts"
Driver:"Not Available"
Driver Date:"04/21/2009 12:00 AM"
Driver Path:"C:\Windows\system32\drivers\intelppm.sys"
Driver Provider:"Microsoft"
Driver Version:"10.0.22621.1485"
Ext. Family:"Not Available"
Family:"Not Available"
FPO:"Not Available"
INF:"cpu.inf"
INF Section:"IntelPPM_Inst.NT"
Install Date:"Not Available"
Last Error Code:"Not Available"
Level 1 Cache:"4 x 192 KB"
Level 2 Cache:"4 x 2048 KB"
Level 3 Cache:"6 MB"
Load:"1%"
Manufacturer:"GenuineIntel"
Model:"126"
Name:"Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz"
Number of Cores:"4"
Number of Cores Enabled:"4"
Number of Logical Processors:"8"
Part Number:"To Be Filled By O.E.M."
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Processor ID:"BFEBFBFF000706E5"
Revision:"32261"
Serial Number:"To Be Filled By O.E.M."
Service Name:"intelppm"
Status:"OK"
Stepping:"5"
Version:"Not Available"
- "Storage"
- "Seagate Expansion SW SCSI Disk Device"
Capablities:"Random Access, Supports Writing"
Caption:"Seagate Expansion SW SCSI Disk Device"
Cylinder - Total:"729601"
Description:"Disk drive"
Driver:"Not Available"
Driver Date:"06/21/2006 12:00 AM"
Driver Version:"10.0.22621.608"
Error Code:"Device is working properly"
Firmware Revision:"0003"
Heads - Total:"255"
Index:"1"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"SCSI"
Manufacturer:"(Standard disk drives)"
Model:"Seagate Expansion SW SCSI Disk Device"
Name:"\\.\PHYSICALDRIVE1"
Partitions:"2"
Physical Sector Size:"4096"
PNP Device ID:"SCSI\DISK&VEN_SEAGATE&PROD_EXPANSION_SW\8&D0DB6DB&0&000000"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
SCSI Bus:"0"
SCSI LUN:"0"
SCSI Port:"2"
Sectors - Per Track:"63"
Sectors - Total:"11721040065"
Serial Number:"00000000NAC861ZR"
Size:"5.46 TB"
Size – Available:"4.57 TB"
Status:"OK"
Tracks - Per Cylinder:"255"
Tracks - Total:"186048255"
- "F:"
Availability:"Not Available"
Caption:"F:"
Compression Method:"Not Compressed"
Description:"Local Fixed Disk"
File System:"NTFS"
Name:"Expansion"
Serial Number:"D883D52A"
Size:"5588.83 GB"
Size – Available:"4674.93 GB"
Status:"Not Available"
Volume Dirty:"No"
- "SK hynix BC511 HFM256GDJTNI-82A0A"
Capablities:"Random Access, Supports Writing"
Caption:"SK hynix BC511 HFM256GDJTNI-82A0A"
Cylinder - Total:"31130"
Description:"Disk drive"
Driver:"Not Available"
Driver Date:"06/21/2006 12:00 AM"
Driver Version:"10.0.22621.608"
Error Code:"Device is working properly"
Firmware Revision:"HPS0"
Heads - Total:"255"
Index:"0"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"SCSI"
Manufacturer:"(Standard disk drives)"
Model:"SK hynix BC511 HFM256GDJTNI-82A0A"
Name:"\\.\PHYSICALDRIVE0"
Partitions:"3"
Physical Sector Size:"4096"
PNP Device ID:"SCSI\DISK&VEN_NVME&PROD_SK_HYNIX_BC511_H\5&5CECCA4&0&000000"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
SCSI Bus:"0"
SCSI LUN:"0"
SCSI Port:"1"
Sectors - Per Track:"63"
Sectors - Total:"500103450"
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Status:"OK"
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Tracks - Total:"7938150"
- "C:"
Availability:"Not Available"
Caption:"C:"
Compression Method:"Not Compressed"
Description:"Local Fixed Disk"
File System:"NTFS"
Name:"Not Available"
Serial Number:"40BC8F87"
Size:"237.75 GB"
Size – Available:"62.42 GB"
Status:"Not Available"
Volume Dirty:"No"
...#SSU#...


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Jean_Intel
Employee
2,343 Views

Hello Radplayz,

 

Thanks for the information provided.

 

Checking your system report, it seems that you have our latest 31.0.101.2121 driver. It is important to mention that there are two different types of drivers, generics provided by Intel and Equipment Manufacturer drivers, that are customized to work with each specific system. The best thing to do is to use the drivers provided by the system manufacturer (OEM). Please try installing the latest HP driver. Checking their website, we noticed that the most recent version available is 27.21.14.5206. To install the driver, we recommend a clean driver installation to eliminate the possibility that files from non-custom drivers are causing the issue.

 

Best regards,

Jean O.

Intel Customer Support Technician


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Radplayz
Beginner
2,337 Views

Hi Jean, and thanks for your reply

 

I will go ahead and do that. One quick question, how do I do a clean install? The installer is different and I'm not sure how to do so.

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Jean_Intel
Employee
2,335 Views

Hello Radplayz,

 

We apologize for the inconvenience. We forgot to add the hyperlink for the Clean Installation article. There you would be able to find the steps and recommendations to completely uninstall and reinstall the graphics driver.

 

Best regards,

Jean O.

Intel Customer Support Technician


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Radplayz
Beginner
2,321 Views

Thanks Jean

I have tried what you have told me to do. After testing it in minecraft (the only place I can get consistent results at) instead of having the flashing screen, the game... straight up stopped responding? It seems to be just a minecraft issue, so I'm looking for solutions there first, but if you have any idea on what could be going on, any help would be much appreciated. I'll keep things updated here in the meantime.

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Jean_Intel
Employee
2,309 Views

Hello Radplayz,

 

Regarding your issue, you should update your BIOS version. The BIOS is installed on version F.09, and the latest version available on the HP website is F.64. If you don't have any other questions about the BIOS update process, you should contact HP support for the proper installation steps.


If the issue continues, we can investigate further if you wish to continue receiving support from us. This will help us determine the root cause of the problem.

 

Best regards,

Jean O.

Intel Customer Support Technician


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Radplayz
Beginner
2,304 Views

Hi Jean

I'll do that, however I have a update, which that when i played on a different minecraft version, the flickering came back sadly, so it is not completely gone

 

Edit: another thing is that it says the bios update is blocked on my device. Please advise

Radplayz_0-1686085664229.png

 

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Jean_Intel
Employee
2,294 Views

Hello Radplayz,

 

Thanks for your response.

 

Regarding the BIOS update being blocked, you should contact HP for further information. You can check with them if you are running the latest BIOS update installed on your system.

 

For the graphics issue, we would like to confirm the following:

  • Have you experienced the issue using Word or Premier Pro recently?
  • You mentioned that after changing the version, the issue occurred again. Which game version are you using?
  • Is this issue present when playing the latest game version?
  • Which distribution service did you use to install the game? (Blizzard, Epic, Origin, Steam, Xbox, Ubisoft Connect, Microsoft Store)
  • Are you using the game's default version (without any mods)?

 

Best regards,

Jean O.

Intel Customer Support Technician


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Radplayz
Beginner
2,293 Views

Hello Jean

1. No, in fact I have not had the problem in a while, although it could be due to me not using the programs as much as I used to

2. I have tried versions 1.8.9, 1.12, and 1.19.4 (Latest Version)

3. Yes, It still persists even after the latest version

4. My main method is using a launcher called Prism launcher, however I have also tried on MultiMC and the Official Launcher, and I seem to have the same effect

5. Yes, Ive tried both Vanilla and Mods, however I do seem to notice that the more mods I load onto the instance, the more likely it is to glitch out.

 

A few other things as well. A rhythm game called Osu! seems to want to glitch out as well, however not in the same way as minecraft. It tends to glitch out random parts of the screen and throw them around, however the game is still fully playable.

Another thing, the glitch seems to get worse and worse overtime when it starts unless I restart my computer (Worse as in more likely to happen)

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Jean_Intel
Employee
2,243 Views

Hello Radplayz,

 

We appreciate the information provided.

 

We will look further into this scenario, and we will post back as soon as we have further reports.

 

Best regards,

Jean O.

Intel Customer Support Technician


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Jean_Intel
Employee
2,235 Views

Hello Radplayz,

 

Thanks for waiting for a response.

 

After investigating this matter, based on your problem and the troubleshooting steps you have tried, we conclude that the best course of action for this issue is to contact HP support for further troubleshooting. They can perform a hardware inspection in case it is necessary.

 

Best regards,

Jean O.

Intel Customer Support Technician


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Jean_Intel
Employee
2,133 Views

Hello Radplayz,


We hope you are doing fine.

 

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


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