Intel UMD GPU driver crash in the system process

[aleksey_navalny]

Intel usermode GPU driver crashes when process tries to create a D3D11 context in the system process like C:\Windows\System32\notepad.exe trying to open/create shader cache.
Driver throws c++ std exception and program closes. This is not according to the Microsoft specification.

Windows 25H2 (26200.6584)
Intel UMD driver version: 32.0.101.8629 (April 2, 2026)

Crash stack:

CONTEXT:  (.ecxr)rax=00000000000000b8 rbx=0000000000000005 rcx=2eef4f55a2690000
rdx=00007ffaa3a6b3ee rsi=0000009b625fcf88 rdi=00007ffa5b070000
rip=00007ffa5bf47aea rsp=0000009b625fcd00 rbp=0000009b625fce60
 r8=0000000000000000  r9=0000000000000000 r10=0000000000000000
r11=0000009b625fc2d0 r12=0000009b625fcf80 r13=00007ffa5c7d8c20
r14=0000000000000000 r15=0000000000000001
iopl=0         nv up ei pl nz na pe nc
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00000206
igd10umt64xe!ctlTemperatureGetState+0x8fbefa:
00007ffa`5bf47aea cc              int     3
Resetting default scope

EXCEPTION_RECORD:  (.exr -1)ExceptionAddress: 00007ffa5bf47aea (igd10umt64xe!ctlTemperatureGetState+0x00000000008fbefa)
   ExceptionCode: 80000003 (Break instruction exception)
  ExceptionFlags: 00000000
NumberParameters: 1
   Parameter[0]: 0000000000000000

PROCESS_NAME:  Notepad.exe

ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION}  Breakpoint  A breakpoint has been reached.

EXCEPTION_CODE_STR:  80000003

EXCEPTION_PARAMETER1:  0000000000000000

STACK_TEXT:

0000009b`625fcd00 00007ffa`5c0f7b0c     : 00000000`00000000 00000000`00000001 00000000`00000000 0000009b`625fcf88 : igd10umt64xe!ctlTemperatureGetState+0x8fbefa
0000009b`625fcd60 00007ffa`5c0f87ee     : 00000000`00000000 00000000`00000000 0000009b`625fd401 00000210`d0df35c0 : igd10umt64xe!ctlTemperatureGetState+0xaabf1c
0000009b`625fcee0 00007ffa`5c0f3bb3     : 00000210`d10f6840 00000000`00000007 00000000`00000000 00000000`00000000 : igd10umt64xe!ctlTemperatureGetState+0xaacbfe
0000009b`625fcf70 00007ffa`5b274f55     : 00000210`d11bf370 00000000`000000b0 00000210`d10f7350 00007ffa`5bf66adf : igd10umt64xe!ctlTemperatureGetState+0xaa7fc3
0000009b`625fd140 00007ffa`5c0f0f1f     : 00000210`d09fe2d0 00000000`00000001 0000009b`625fd290 00000210`d11bf370 : igd10umt64xe!QueryDesiredMode1+0x19ed45
0000009b`625fd190 00007ffa`5b6c367d     : 00000000`00000000 00000000`00000002 00000000`00000000 00000000`00000008 : igd10umt64xe!ctlTemperatureGetState+0xaa532f
0000009b`625fd350 00007ffa`5b6bcca8     : 00000210`d111c7e8 00000210`d111c7e8 00000210`d11b8048 00000210`00007fff : igd10umt64xe!ctlTemperatureGetState+0x77a8d
0000009b`625fd990 00007ffa`5b6b5bb6     : 00000210`ca000014 00000210`d11b8040 00000210`d11b8048 00000210`d111d000 : igd10umt64xe!ctlTemperatureGetState+0x710b8
0000009b`625fdd20 00007ffa`5b6afd27     : 00000210`d11b8048 00000210`d11b8048 00000210`d111c7e8 00007ffa`5b5a4120 : igd10umt64xe!ctlTemperatureGetState+0x69fc6
0000009b`625fddf0 00007ffa`5b3c7ee5     : 00000210`d1083388 00000000`d1083348 0000009b`625fdf80 00007ffa`5b5a4120 : igd10umt64xe!ctlTemperatureGetState+0x64137
0000009b`625fde40 00007ffa`5b3e6940     : 0000009b`625fdf80 0000009b`625fdf80 00000210`d111c7e8 0000009b`625fdf80 : igd10umt64xe!QueryDesiredMode1+0x2f1cd5
0000009b`625fde70 00007ffa`5b3c7d4b     : 00000210`d111c7e8 00000210`d1083388 0000009b`625fe310 00007ffa`5b5a4100 : igd10umt64xe!QueryDesiredMode1+0x310730
0000009b`625fdf00 00007ffa`5b30356b     : 00000210`d1083348 00000210`d10a3a38 00000210`d1083348 00000210`d1083348 : igd10umt64xe!QueryDesiredMode1+0x2f1b3b
0000009b`625fdf70 00007ffa`5b2f00c5     : 0000009b`625fe018 0000009b`7393d380 00000000`00000000 0000009b`625fe130 : igd10umt64xe!QueryDesiredMode1+0x22d35b
0000009b`625fdfc0 00007ffa`5b1bb41d     : 0000009b`625fe2f0 00000000`0000001f 00000000`0000001f 0000009b`625fea40 : igd10umt64xe!QueryDesiredMode1+0x219eb5
0000009b`625fe0a0 00007ffa`5b1ba5ae     : 00007ffa`5c9c63eb 00000000`00000000 00000000`00000000 00000000`00000000 : igd10umt64xe!QueryDesiredMode1+0xe520d
0000009b`625fe3f0 00007ffa`5b15184f     : 0000009b`625fe6a0 00000210`d105e800 00000210`d105e800 00000210`d05a6100 : igd10umt64xe!QueryDesiredMode1+0xe439e
0000009b`625fe660 00007ffa`5b152b67     : 00000210`d1040450 00000210`d105e800 00000210`d105e800 00007ffa`5b0d6120 : igd10umt64xe!QueryDesiredMode1+0x7b63f
0000009b`625fe730 00007ffa`5b0dbaf1     : 00000000`00002544 00000210`d1040450 00000000`00000000 00000210`d1040450 : igd10umt64xe!QueryDesiredMode1+0x7c957
0000009b`625fe7a0 00007ffa`5b0d61b7     : 00000000`0010000f 00000000`00000000 00000000`40000180 0000009b`625fe850 : igd10umt64xe!QueryDesiredMode1+0x58e1
0000009b`625fe7e0 00007ffa`1fe23d45     : 00000000`00000001 00000210`d1040450 0000009b`625fea40 00000210`d0feb270 : igd10umt64xe!OpenAdapter10_2+0x97
0000009b`625fe820 00007ffa`1fe23fba     : 00000000`00000000 00007ffa`9f22e96f 00000000`0010000f 0000009b`625fea40 : igd10iumd64+0x13d45
0000009b`625fe9c0 00007ffa`9f22e9be     : 0000009b`625fed70 00000210`d0feb270 00007ffa`1fe23f00 00000000`00000003 : igd10iumd64!OpenAdapter10_2+0xba
0000009b`625fea10 00007ffa`9f246499     : 00007ffa`9f3da108 0000009b`625fed70 00000000`00000002 0000009b`625fedc8 : d3d11!NDXGI::CUMDAdapter::OpenAdapter10_2+0xa2
0000009b`625fea80 00007ffa`9f2310e6     : 0000009b`625febc8 00000000`00000000 00000000`42151701 0000009b`625fedc8 : d3d11!CCreateDeviceCache::CUMDAdapterCache::Load+0x3b9
0000009b`625feb40 00007ffa`9f22f266     : 00000210`d02fac80 00000000`00000001 00000210`d02fac80 00000000`00000001 : d3d11!CCreateDeviceCache::CAdapterCache::ResolveUMDAndVersion+0x236
0000009b`625fec30 00007ffa`9f25b4d3     : 00000000`000000a1 0000009b`625ff050 0000009b`625ff4f0 00000000`00000002 : d3d11!D3D11CoreCreateDevice+0x676
0000009b`625fef50 00007ffa`9f262b2e     : 00000210`d0fe4670 00000000`00000000 00000000`00000000 00000000`00000000 : d3d11!D3D11CreateDeviceAndSwapChainImpl+0x2a3
0000009b`625ff1c0 00007ffa`9f262a7c     : 00000000`000000a1 00000210`d0fe4670 00000000`00000000 00000000`00000000 : d3d11!D3D11CreateDeviceAndSwapChain+0x9e
0000009b`625ff240 00007ffa`9f264366     : 00000210`d0fe4670 00000000`00000000 00000000`00000000 00000000`00000000 : d3d11!D3D11CreateDeviceImpl+0x5c
0000009b`625ff2b0 00000210`cd6b2dbf     : 00000210`d0fde3c0 0000009b`625ff3a0 00000210`ce4568f8 0000a000`0000b000 : d3d11!D3D11CreateDevice+0x86

IP_IN_PAGED_CODE: 
igd10umt64xe!ctlTemperatureGetState+8fbefa
00007ffa`5bf47aea cc              int     3

[Roy_Intel]

Hello aleksey_navalny,

Greetings from Intel Customer Support.

Thank you for posting your query on the Intel Community Forum!

Thank you for reaching out to us and for sharing the detailed logs. I truly understand how frustrating it can be to encounter driver crashes. Please be assured that we take this matter seriously and will do our best to assist you.

Based on the information provided, we understand that the Intel® user-mode graphics driver is crashing when a D3D11 context is created. This behavior is not expected and may be related to a compatibility issue between the current driver version and the Windows build.

To proceed further, we kindly request you to share the Intel® System Support Utility (SSU) report by following the link below:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

Additionally, please try the following steps if not already performed:

• Clean Installation of Graphics Driver: Use Display Driver Uninstaller (DDU) to remove the current driver
• Install the latest Intel® graphics driver from our official website
• Test with Alternate Driver Version: Try installing a previous stable version and check if the issue persists
• Ensure Windows is updated: Install all the latest updates and patches

We truly appreciate your patience and cooperation. Please share the requested SSU log so we can continue assisting you further.

Best regards,

Roy

Intel Customer Support Technician

[aleksey_navalny]

Attached SSU log

[aleksey_navalny]

This issue is happening on my other computers as well with integrated graphics even if application is not using it. Only disabling GPU completely in the bios helps.

[Roy_Intel]

Hello aleksey_navalny,

Greetings from Intel Customer Support,

Thank you for your update.

We understand that the issue is occurring across multiple systems, including those using integrated graphics, and that disabling the GPU in BIOS temporarily resolves the issue. We appreciate you sharing the SSU report.

Upon reviewing the report, we noticed that the BIOS version currently installed on your system is 3.50 (dated 09/18/2025). However, the latest available BIOS version for your motherboard is 4.10 (dated 03/12/2026).

We kindly request you to update your system BIOS to the latest version (4.10) from your motherboard manufacturer’s official website. BIOS updates often include important fixes and improvements related to system stability and hardware compatibility.

After updating the BIOS, please monitor the system behavior. If the issue persists, we request you to generate and share a new Intel® System Support Utility (SSU) report so we can further investigate from our end.

We look forward to your update.

Best regards,

Roy,

Intel Customer Support Technician

[Roy_Intel]

Hello aleksey_navalny,

Greetings from Intel Customer Support.

This is a follow-up regarding your case. We wanted to check if you had the opportunity to update your system BIOS to the latest version (4.10) as recommended in our previous email.

Kindly let us know the outcome after the update and whether the issue still persists. If the problem continues, please share an updated Intel® System Support Utility (SSU) report (Network tab should be unchecked) so we can further investigate.

Reference: https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

We look forward to your response.

Best regards,

Roy

Intel Customer Support Technician

[Roy_Intel]

Hello aleksey_navalny,

Greetings from Intel Customer Support. I hope you are doing well.

As we have not received a response from you, we will proceed with closing this inquiry for now. However, if you still require assistance or have any additional questions, please feel free to submit a new request, and we will be happy to assist you, as this thread will no longer be monitored.

Thank you for your understanding and cooperation.

Best regards,

Roy

Intel Customer Support Technician