Hi, Intel I have numerous issue on my laptop and this is the worst beside the GPU that suddenly make any games crashed. I got BSOD every single day and it shows SYSTEM_SERVICE_EXCEPTION igdkmnd64.sys, I have installed many drivers, both OEM and from the Acer but no luck. This is insane considering this is a new laptop. I hope this DG1 XE and 11th gen are not a prototype product.
Additionally, When I plug in my external HDD with USB 3.0, the wifi will suddenly turned off and unable to detect any wifi around even the closest router. Please fix this ASAP because I begin loosing faith on the WIFI 6 certificiation.
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Your driver is out-of-date, try the latest:
yeah, im having the same problem with my swift 3x. this is really frustating, it doesnt fixed even with the latest driver update. this product really feels like a prototype. i hope intel or acer will fix this problem, its really annoying that my laptop got BSOD every single day
Bad advice.
What you need to do is to use ONLY the drivers provided by ACER. If you still have the problem, contact ACER for support as they supposedly tested the drivers on their site with their hardware.
Doc (not an Intel employee or contractor)
"Intel is they one that should be responsible in this case "
Incorrect. If you cannot install the ACER provided driver and/or it does not work, ACER is responsible for your support.
Dude, really? just post a question thread regarding who should be responsible in this case and I'll give 1000 bucks if you can proof Acer is responsible. INtel is clearly the manufacturer here
Yes, Dud, really.
Acer designed and made your laptop.
Acer [supposedly] tested your laptop.
Acer provided you a warranty, that you paid for.
Acer likely modified the driver to work with their hardware.
Acer is responsible for your support.
You can, however, believe what you want.
I am no longer following this thread.
Doc (not an Intel employee or contractor)
Hello Laksamanafadianzr,
Thank you for posting in the Intel* Community.
To better assist you we sent you a private message.
Best regards,
Maria R.
Intel Customer Support Technician
You should check your private messages in the forum.
Remember, Every Single Second Matters...
Doc (not an Intel employee or contractor)
Hello Laksamanafadianzr,
Thank you for the information.
The proper team has now your details and they will contact you back soon by phone or email.
I removed your private information from your post.
Best regards,
Maria R.
Intel Customer Support Technician
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