Intel arc b580 refresh rate half when exiting to desktop after playing windowed game

[Liam2573]

Intel arc b580 refresh rate half when exiting to desktop after playing windowed game have to restert pc for it to stop and also having problems with global refresh rate mode always being greyed out unless i change scaling mode

[RandyT_Intel]

Hi @Liam2573,

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

• Please provide the SSU log report and share it here so I can review your system's configuration and any connected peripherals (monitors) make and model?. 
• When did the issue first occur? 
• Have you made any software or hardware changes to the system recently? 
• What troubleshooting steps have you tried so far? 
• Which specific game are you playing when you encounter the refresh rate issue?
• What is the current refresh rate setting for your monitor or display?
• Have you recently updated your graphics drivers? If so, did the issue start after the update?
• What scaling mode are you currently using, and have you tried switching to different modes?
• When the global refresh rate mode is greyed out, what specific changes do you make to enable it?
• Have you tried using a different monitor or display to see if the issue persists?
• Could you provide a screenshot of your current display settings, including the scaling mode and refresh rate options?

I look forward to your response and am committed to resolving your issue promptly. 

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @Liam2573,

Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[Anonymous]

Sir night reign issues are not solves , you wont even check those posts , get it fixed

[RandyT_Intel]

Please create a separate ticket so we can further assist, you may also provide the community thread here so I can check it on my end.

[RandyT_Intel]

Hi @Liam2573,

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

Warm regards,  

Randy T.  

Intel Customer Support Technician