Hi @Liam2573,
Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.
- Please provide the SSU log report and share it here so I can review your system's configuration and any connected peripherals (monitors) make and model?.
- When did the issue first occur?
- Have you made any software or hardware changes to the system recently?
- What troubleshooting steps have you tried so far?
- Which specific game are you playing when you encounter the refresh rate issue?
- What is the current refresh rate setting for your monitor or display?
- Have you recently updated your graphics drivers? If so, did the issue start after the update?
- What scaling mode are you currently using, and have you tried switching to different modes?
- When the global refresh rate mode is greyed out, what specific changes do you make to enable it?
- Have you tried using a different monitor or display to see if the issue persists?
- Could you provide a screenshot of your current display settings, including the scaling mode and refresh rate options?
I look forward to your response and am committed to resolving your issue promptly.
Warm regards,
Randy T.
Intel Customer Support Technician
