Intel arc graphic update issue

[TOTTI91]

am using Msi claw and it show me that there is update for Intel arc graphic but when I press update its not doing anything 

[ArchieD_Intel]

Hi TOTTI91,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

• Are there any error messages?
• Have you tried manually installing the driver?
• Have you tried using the OEM driver for testing?
• When did the issue start? Was it after a specific update?
• What are the troubleshooting steps that you tried so far?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi TOTTI91,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi TOTTI91,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Archie D.

Intel Customer Support Technician