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Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
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Intel driver update utility does not seem to be fixing my problems?

LSHAW1
Beginner
1,904 Views

I need a current GPU driver to use Adobe Illustrator. I have run the update utility twice (each time it gave me the same update as if I had not just installed it yesterday). Adobe illustrator still saying I can not use GPU performance???

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Amy_C_Intel
Employee
708 Views

Hello, kelsey:

Could you please provide us with the following information:

  • CPU model.
  • Computer model.
  • Operating system.
  • Driver version installed and the driver version that you are trying to install.
  • Adobe illustrator version.
  • Please add a picture of the error message that you are receiving.

Regards,

Amy.

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LSHAW1
Beginner
708 Views

let me know if these screen shots are missing any of the requested info...

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Amy_C_Intel
Employee
708 Views

Run all the updates for the Adobe Illustrator and try to install the driver one more time https://downloadcenter.intel.com/download/25313/Intel-HD-Graphics-Driver-for-Windows-7-8-1-10-3rd-Gen-BYT- Download Intel® HD Graphics Driver for Windows® 7*, 8.1*, 10 (3rd Gen & BYT).

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