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Intel drivers forcing interactive mode

exhaustedtech
New Contributor I
2,538 Views

Same issue as this thread but they are requesting a new thread be started- community.intel.com/t5/Graphics/Intel-DCH-driver-Silent-Install-Non-Interactive/m-p/1438152#M111899

 

I'm also having this issue and cannot push drivers with SCCM. I've never tried previously but need to use it going forward.

2022/12/12 19:36:24.965|WARN|Non-Interactive mode flag: True. Forcing interactive mode. ||
2022/12/12 19:36:24.965|ERROR|Forcing interactive mode failed. ||
2022/12/12 19:36:24.965|INFO|Closing the user interface window. ||
2022/12/12 19:36:24.965|INFO|Exiting application with exit code 1... ||

 

I've spent weeks trying to install it with various methods, arguments, etc. We need a way to install DCH drivers non-interactively. It's not feasible to have someone go to every machine (in our case, nearly 1000) to update the drivers. It keeps trying to force interactive mode.

While we're on the topic, please allow the installs to occur from system folders. By default, SCCM stores and executes the files in c:\windows\ccmcache but if I try to run it from there, Intel gives the error that it must be installed from a non-system folder. So I have to create multiple extra steps and scripts to move the file elsewhere and run from a different folder.

DCH drivers need to be made SCCM friendly

 

 

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exhaustedtech
New Contributor I
2,531 Views

Here is the error about non-system folders in case you need that as well but I'm pretty sure it's intentional and not an error. Should be changed though as like I said, SCCM runs it from cache natively.

IntelNon-SystemError.png

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DeividA_Intel
Employee
2,512 Views

Hello exhaustedtech,  


  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Intel® UHD Graphics 750.   


  

In order to better assist you, please provide the following:  


1. Are you working for a company?

2. What is the name of the company?

3. Is this for a personal project or a business project?

4. Do you need the feature for a project or just to improve performance?



Best regards, 

Deivid A.  

Intel Customer Support Technician 


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exhaustedtech
New Contributor I
2,503 Views

I'm using SCCM to deploy to around 1000 PCs; yes, it's for a company. I'm not asking for a feature. The installer.exe is not allowing silent/non-interactive installs. Seems like a bug/issue. 

Regarding the second request to allow installer.exe to run from non-system folders- this is not a feature request either. SCCM is a standard business product and intel apps should be allowed to be run from them. DCH drivers are the only applications I've ever seen that are not allowed to run from a ccmcache.

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exhaustedtech
New Contributor I
2,494 Views

To be clear, this is not an issue with SCCM. This issue has to do with the ability to remotely and silently install the driver without interaction. SCCM just happens to be the method we're currently trying to use but other methods of install also do not work.

You have the -s switch for the silent install however it still tries to force it to run interactively instead of non-interactively, which is what the silent should be doing.

2022/12/12 19:36:24.965|WARN|Non-Interactive mode flag: True. Forcing interactive mode. ||
2022/12/12 19:36:24.965|ERROR|Forcing interactive mode failed. ||
2022/12/12 19:36:24.965|INFO|Closing the user interface window. ||
2022/12/12 19:36:24.965|INFO|Exiting application with exit code 1... ||

Since I've only just begun to silently install these drivers, I do not know how long this problem has existed. We need to know the correct parameters to silently install the drivers that do not try and force interactive mode OR there is a bug that needs to be fixed.

 

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DeividA_Intel
Employee
2,468 Views

Hello exhaustedtech, 


  

Thank you for the information provided 


  

I will proceed to check the issue internally and post back soon with more details. 


 

Best regards, 

Deivid A.  

Intel Customer Support Technician 


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DeividA_Intel
Employee
2,426 Views

Hello exhaustedtech, 



Thanks for your patience. I would like to know if you were following the article "Command Line Installation for Intel® Graphic Drivers" to install the drivers (https://www.intel.com/content/www/us/en/support/articles/000006773/graphics.html). If you were following it, and the issue persisted, please let me know and share more pictures of the issue (the interaction).



Regards,  

Deivid A.  

Intel Customer Support Technician  


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exhaustedtech
New Contributor I
2,416 Views

Please explain exactly what it is you are wanting a picture of? You want a picture of the command prompt window running the installer.exe -s?

There isn't a picture of anything to show so I'm not sure what you are asking for. Running the installer.exe -s doesn't do anything and in the Intel error logs, show this:

exhaustedtech_0-1671241524829.png

 

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DeividA_Intel
Employee
2,336 Views

Hello exhaustedtech, 



I am sorry for the inconvenience. In order to proceed with the investigation I would like to confirm the following. When you try to install the.exe driver using the steps from the article shared (https://www.intel.com/content/www/us/en/support/articles/000006773/graphics.html) at some point the installer pops up and asks you if want to try a clean install (the pop-up window) instead of installing directly without asking.


Is that correct?



Regards,  

Deivid A.  

Intel Customer Support Technician  


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exhaustedtech
New Contributor I
2,321 Views

No. Nothing comes up because it's running silently with the -s. When you run with the -s, it just doesn't do anything. When you check the logs, you get the errors that I attached. -s is trying to run it non-interactively but it's trying to force interactive.

If you need additional information, please see the other post in this forum for the same thing from another customer- community.intel.com/t5/Graphics/Intel-DCH-driver-Silent-Install-Non-Interactive/m-p/1438152#M111899

The rep on that post seems to understand the issue, it may be best to talk to him?

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DeividA_Intel
Employee
2,277 Views

Hello exhaustedtech, 



I am sorry for the inconvenience, I just wanted to understand better this issue. I will continue with the investigation and get back to you as soon as possible.



Regards,  

Deivid A.  

Intel Customer Support Technician  


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DeividA_Intel
Employee
2,145 Views

Hello exhaustedtech, 



Thanks for your patience. In order to help you with this issue, please check the following article:


Graphics Drivers Forcing Interactive Mode during Install: https://www.intel.com/content/www/us/en/support/articles/000093421/graphics.html



Let me know if the issue persists.



Regards,  

Deivid A.  

Intel Customer Support Technician  


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exhaustedtech
New Contributor I
2,141 Views

This looks like it's only available on the latest platforms. What is the difference between DCH and the Arc DCH and does this mean it's only possible to push silently on the newer systems, not older ones?

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exhaustedtech
New Contributor I
2,126 Views

I see the page was updated to answer my question. I will wait until the fix is released for other processors

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exhaustedtech
New Contributor I
2,126 Views

For the record, this one does not work even when run normally, let alone silently

 

exhaustedtech_0-1672364220953.pngexhaustedtech_1-1672364256150.png

 

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DeividA_Intel
Employee
2,096 Views

Hello exhaustedtech, 



Thanks for your confirmation. I am sorry to know that the issue persists on your system, as you mentioned the fix will be implemented on new driver releases.


I will proceed to close this thread, however, you can open a new one in case you need further support or if you face any issues with our products.


Thanks for your comprehension.



Regards,  

Deivid A.  

Intel Customer Support Technician  


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exhaustedtech
New Contributor I
1,901 Views

I was finally able to test this on a newer device. While the driver does seem to install silently (I have not tested with SCCM yet), it does not apply the driver. I am using the installer.exe -s. 

Again, the driver installs but it doesn't apply. You have to manually select the driver to use after the fact, which defeats the purpose of a silent install.

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