Intel graphic driver cause freeze

[Shaft]

Hi, I recently bought a laptop asus fx507zv4 lp121w. I did a new installation of Windows 11 and installed all the latest drivers. But when I install the Intel graphic driver, the screen freezes and I can't do anything but hard reboot the PC, but then immediately when my desktop appears, it freezes again. The only way to use my PC is to go in safe mode and uninstall the Intel Graphic driver using DDU, then it works fine again.
I tried installing an oldest version of the driver, but it freez all the same.
The driver is Intel® Graphics Driver 32.0.101.7076

Can someone help ?

[KennethB_Intel]

Hello Shaft,

Thank you for reaching out to the Intel Community Forum. I understand that your system freezes after installing the Intel Graphics Driver version 32.0.101.7076 on your ASUS FX507ZV4 LP121W laptop running Windows 11. I would like to gather more information to help identify the root cause of the issue.

Could you please provide the following details:

• Does the freeze occur only after installing the Intel Graphics Driver, or does it happen with other drivers as well?
• Do you encounter any error messages after the freeze (e.g., BSOD or specific error codes)?
• Is the freezing occurring randomly or immediately after booting?
• Have you recently changed any settings or installed new software before the issue started?
• Can you share the application and system event viewer logs?
• Have you tested the system with the OEM-provided graphics driver from ASUS?
• Could you please provide us the SSU logs of your system? You can find instructions on How to get the Intel® System Support Utility Logs on Windows*

Please share the requested information so I can further assist you.

Best regards,

Kenneth B.

Intel Customer Support Technician

[KennethB_Intel]

Hello Shaft,

I wanted to follow up regarding the questions I previously sent. Kindly share your responses when convenient so I can continue assisting you with this matter.

Best regards,

Kenneth B.

Intel Customer Support Technician

[KennethB_Intel]

Hello Shaft,

Since I have not heard back from you, I will now close this inquiry. If you need any further assistance, please submit a new question. Kindly note that this thread will no longer be monitored.

Best regards,

Kenneth B.

Intel Customer Support Technician