Intel graphics 620 com 1 fps com driver recomendado pela dell

[lipps]

Olá, tenho um notebook Dell Inspiron 3584, e ele está apresentando problema com jogos, mesmo utilizando o driver gráfico recomendado. Os jogos ficam "travados" em 1 FPS, tornando totalmente inviável de jogar. 

Especificações: 

Intel(R) Core(TM) i3-7020U CPU @ 2.30GHz

Intel(R) HD Graphics 620 (Driver: 27.20.100.9664)

16,0 GB ram

Agradeço pela atenção,

Filippe Piedade.

[Alberto_R_Intel]

lipps, Thank you for posting in the Intel® Communities Support.

In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

Is this a new laptop?

When did you purchase it?

Does the trouble happen with all the games or just with one game? Please provide a list of at least three game(s) that show this scenario.

Did you notice this situation about low FPS of the games before, or is it recently?

If it is recently, when did the issue start?

Did you make any recent hardware/software changes that might cause this problem?

Does the problem happen at home or in the work environment?

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[lipps]

Foi comprado no início de 2020, sem nunca ter sido usado, tenho ele desde então.

O principal jogo que consigo observar este problema é com o Valorant, não costumo jogar outros jogos. O problema sempre existiu, o jogo abre e durante a partida ele trava em 1 FPS.

Alguns meses atrás comprei um pente de memória RAM com maior capacidade (eram 4gb e agora são 16gb) mas não acredito que seja este o problema, o erro era o mesmo antes do upgrade.

O notebook é pessoal, então acontece em casa durante meu tempo livre, quando abro o Valorant para tentar jogar.

[Alberto_R_Intel]

lipps, Thank you very much for providing that information.

Just to let you know, we only provide support in English language and currently, we are using a translation tool.

For this scenario, especially if the problem happens with just one game, we recommend to verify the game requirements to make sure your system complies with them. Keep in mind that the performance will depend on the game specifications and your whole hardware configuration. Games are usually GPU intensive, so you may require a dedicated graphics card compatible with your system. 

Based on the information shown in the SSU document, we can confirm that the graphics driver version currently installed on your computer is 27.20.100.9664, which is the proper driver for your device provided by Dell:

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=jpj92&oscode=wt64a&productcode=inspiron-15-3584-laptop

Even though the Intel® graphics drivers are generic, for testing purposes, please try a clean installation of our latest driver version 31.0.101.3413 following the instructions in the links below:

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html?

Below you will find different links that include suggestions to try to fix problems like the one you described, low FPS, issues with Valorant, and troubleshooting steps for gaming issues:

Performance Issues Encountered While Gaming with Intel® Graphics:

https://www.intel.com/content/www/us/en/support/articles/000036462/graphics.html

Issues with Valorant, this is where any relevant update will be posted if available:

https://community.intel.com/t5/Graphics/Valorant-Driver-Compatibility-Issues-UHD-620/m-p/1213635#M90233

Game Troubleshooting for Intel® Graphics Products:

https://www.intel.com/content/www/us/en/support/articles/000005746/graphics.html

We also recommend to get in contact directly with Dell support to verify that the latest BIOS version is currently installed on your machine or, if necessary, to gather the instructions on how to update it:

https://www.dell.com/support/home/en-us

Once you get the chance, please let us know the results.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello lipps, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello lipps, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.

Regards,

Albert R.

Intel Customer Support Technician