Intel graphics has stopped responding and has recovered, I get this message 10 times an hour. Brand new laptop i7 6th gen. processor. WTH

[bkell8]

New HP envy i7 chip top of the line. I get this message all the time and its driving me nuts, pages reload or fail to load. What can be done??

[CMans2]

I am getting same .. New Lenovo ideapad 500 .. i7 6500U.. 12gb ram.. AMD Radeon graphics 2gb

I checked status of drivers for graphics card and intel graphics.. both say up to date .. I look forward to seeing a reply

[MSchm21]

First rule of thumb install the newest driver, means 20.19.15.4352.

[Amy_C_Intel]

Hello all,

I would recommend to install the latest version of the Graphics Driver from our site, which it would be the following https://downloadcenter.intel.com/download/25620/Intel-Graphics-Driver-for-Windows-7-8-1-10-15-40-6th-Gen- Download Intel® Graphics Driver for Windows® 7/8.1/10* [15.40 6th Gen], I would also recommend a manual installation of the driver. Here are the instructions for the http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html How to Manually Install a Driver in Microsoft Windows 8* or Windows...

Here is a helpful link that might help you to fix this issue;

http://www.drivethelife.com/windows-drivers/how-to-fix-display-driver-stopped-responding-and-has-recovered-on-windows-10-8-7-xp-vista.html How to Fix the "Display Driver Stopped Responding and Has Recovered" Error | OSToto

The content on the above site is not controlled by Intel. This information is offered for your convenience and should not be viewed as an endorsement by Intel for the merchants or services offered there.

For further information you can check the following link http://www.intel.com/content/www/us/en/support/graphics-drivers/000005482.html Errors Reported By Microsoft for Graphics Drivers.

If the issue persists I would strongly recommend to contact your computer manufacturer in order to address this issue.

Regards,

Amy.

[bkell8]

I have updated the driver a few times so far with the update driver under properties, and it says I have the best driver available. It seems stable today. The current driver is 10.18.15.4279

Next time it fails I will use the licks supplied and do it manually as well. Thanks for the replies. I will update as to how it goes.

[Amy_C_Intel]

You're welcome. Keep us posted.

Regards,

Amy.

[bkell8]

Well it did crash again after the last post. I downloaded the newer driver and it still says I have the best version.? Ill try and load it again and see what happens. ARGH

[CMans2]

I tried updating manually to the driver that you recommended but the Lenovo blocked me from completing the action ..

[CMans2]

Further to my previous message I also see that Photoshop CC is unable to use graphics acceleration and shows an error message that says that there is an error in the display driver

[Amy_C_Intel]

chrismansfield, have you tried contacting Lenovo in regard to this matter?

Could you please be more specific about this error message? Attach a picture if it is possible.

What is the driver version that you have installed?

Regards,

[CMans2]

Hi again Amy, thank you for your efforts so far .. Lenovo have so far not replied at all to my enquiries..

the current driver is dated 24th august 2015 and is ver:10.18.15.4279

I have attached a screenshot of the error message ...

One of my main activities on this machine is using Photoshop and although this works, the programme show a message that it

cannot take advantage of graphics acceleration because there is a problem with the display driver ..

If it is easier, my email is mailto:c.mansfield1@sky.com c.mansfield1@sky.com

[bkell8]

Exact message that I'm getting, along with everyone else that I've seen on other posts. Sounds like a huge issue that no one is correcting. Hp's site only shows the driver I currently have, so no joy.

[Amy_C_Intel]

This driver crashing issue has been escalated to our engineering team, we are just waiting for any update on this matter. I still do not have an estimate time of resolution.

Intel posts list of known issues and fixes on the driver release notes of every driver download at: https://downloadcenter.intel.com/ Drivers & Software

Regards.

[MSchm21]

There is a good chance that the newest driver will solve this issue. Install 4352 via device manager disc install method, maybe you have to deinstall your current driver.

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html How to Manually Install a Driver in Microsoft Windows 8* or Windows...

[CMans2]

OK, I managed to install 4352 and most issues seem to have cleared.. but not all ... Photoshop is still unable to use graphics acceleration and shows a message saying there is a fault with graphics .

[Amy_C_Intel]

Is it possible to get a screenshot of the error message?

Have you tried posting this on the Photoshop Forums? https://forums.adobe.com/community/photoshop https://forums.adobe.com/community/photoshop.

In the meantime I would recommend to check the following links in order to address this behavior;

https://helpx.adobe.com/photoshop/kb/error-photoshop-has-encountered-a-problem-with-the-display-drive.html Error: "Photoshop has encountered a problem with the display driver"

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html# troubleshoot Troubleshoot Photoshop graphics hardware (GPU) and video card issues

Regards.

[CMans2]

Hello once again,

I could do a screenshot of the photoshop message, however the writing is so tiny I doubt it would be readable ... The message does not pop up as an error.. It only becomes visible when you try to set "Use Graphics processor" option .. the actual wording of the message is ....... Photoshop detected an error in your display driver. Update or reinstall the driver and check 'use graphics processor' to retry ..

Since updating the driver as mentioned in my last message the situation is a lot better but I do still get the original screen crash once or twice a day , usually when using photoshop ..

Chris

[Amy_C_Intel]

Let me run some tests based on your description, in the mean time please try to install the appropriate driver from your computer manufacturer.

Regards,