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Intel graphics has stopped responding and has recovered, I get this message 10 times an hour. Brand new laptop i7 6th gen. processor. WTH

latwa
Beginner
‎05-27-2016 12:22 PM
2,136 Views

I have the same problem with a brand new Dell 64-bit laptop (Intel Core i7-6500U CPU) ... what is the problem Intel ... and what is the fix please???

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idata
Employee
‎05-30-2016 09:20 AM
984 Views

Hello, lynna:

Please fill out the following form; Default level information for reporting Graphics issues, and post it there. This form will help to gather all the information needed in order to address this matter.

Regards,

Amy.

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latwa
Beginner
‎05-30-2016 10:59 AM
984 Views
In response to idata

Intel: You never answered this question from others also ... you want too much info which I don't understand. I thought my question was self explanatory already. So, never mind. Thanks anyway.

In response to idata
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idata
Employee
‎06-01-2016 01:44 PM
984 Views
In response to latwa

lynna, the reason why I am requesting this form to filled is because I would like to isolate your case. It is possible that this can be fixed with a driver update, but I need that information in order to proceed. Would you be so kind and fill the form?

Keep me posted.

Regards,

Amy.

In response to latwa
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Community support is provided Monday to Friday. Other contact methods are available here.

Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.

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