- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
The Intel graphics software is not able to run correctly when I updated the grapphic driver. The same issue happens at the driver version from 32.0.101.6559 to 32.0.101.6460/32.0.101.6259. the software run nicely in driver 32.0.101.6458/32.0.101.6257. The issue doesn't happen again when I uninstall the driver and the software with DDU and reinstall the 6257 version driver.
BTW the software can't be uninstalled correctly in WINDOWS. It also need DDU to uninstall.
Pls check and hoping to have a feedback. It really bothers a lot.
Link Copied
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi, yibingyibing.
Thank you for posting in our Community. I see that you're experiencing with the Intel graphics software after updating the driver. Are there any specific error messages or codes displayed when the Intel graphics software fails to run? Can you describe the exact steps you take when the issue occurs? This will help me replicate the problem on my end.
Have a nice day!
Best regards,
Von M.
Intel Customer Support Technician
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi, VonM
It's nice to have feedback. Sorry there is no specific error codes or other alerts. The issue just happens as the following two situations:
1. The software doesn't run out the main interface. I can only see a [IntelGraphicsSoftware.Service] process in taskmer.
2. The software can run like normal but can not change any performance settings. The performance setting interface doesn't show on the program interface
3. The program run correctly only once for some reason I don't get.
It seems something wrong with the service [IntelGraphicsSoftware.Service].
For [situation 1]. It happens When I set this service as autorun in Windows Service settings. The program is set autorun with Winidows start. At that situation when I try to stop the [service] process and restart in program installation folder. The CMD program which started by [IntelGraphicsSoftware.Service.exe] will be in a loop and fail to run.
For [situation 2]. It happens When I set the service as hand control in Windes Service settings.
For [situation 3]. It just happens for once and at that time I seems set the service as autorun and the program is autorun with start. But the next time I restart it gets back to [situation 1]
Hope this being usful.
Thanks and best regards.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello, yibingyibing.
I see your question and I'll get back to you as soon as possible.
Best regards,
Von M.
Intel Customer Support Technician
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello, yibingyibing.
I appreciate your patience. I just wanted to clarify a few details regarding the issue you're experiencing. Could you confirm whether IGS is not opening but is still visible in the Task Manager? Additionally, when you mention that "performance is not showing up," could you specify which particular performance setting is missing or not functioning as expected? Your feedback will help me better understand the situation and assist you more effectively.
Best regards,
Von M.
Intel Customer Support Technician
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello, yibingyibing.
Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.
Best regards,
Von M.
Intel Customer Support Technician
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thank you for your patience VonM.
For these situation for these days. Here is what I've got. I will post some screenshots below.
For pic 1&2&3. They are for [situation 2] that I've posted before. The program only works when the service is not running and either in taskmger. And there will be some monitoring bugs due to the service's not running. And for some reason the proformance tunning is not visiable.
For pic 4. I start the service manualy. The service could be found in taskmger. And when I try to start the program it will happens exactly like the video 5.mp4 shown.
Hope this could be usful.
Best regards
Yibing
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello, yibingyibing.
I appreciate your effort in documenting the issue. I will review the provided details and investigate further. I will post an update in this thread once I have more information.
Best regards,
Von M.
Intel Customer Support Technician
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello, yibingyibing.
I would like to inform you that the Tuning tab feature is part of our Beta testing phase, and its functionality may be improved in future updates. I recommend updating your graphics driver to the latest version to ensure you're using the most current features and improvements. Upon my testing, the Tuning tab is available in the latest graphics driver: version 32.0.101.6632. I suggest using Display Driver Uninstaller (DDU) to fully remove your existing driver before installing the latest version.
If the issue is still the same, please let me know.
Best regards,
Von M.
Intel Customer Support Technician
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello, yibingyibing.
Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.
Best regards,
Von M.
Intel Customer Support Technician
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi VonM
I have updated the latest version driver 101.6632 today.
The issue seems to be fixed. I'll bring you feedback if anything goes wrong.
Thanks for your help
Best regards
Yibing
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
hello VonM
Thanks and I will try the latest graphic driver tomorrow and I'll give you some feedback then.
As to the [situation 3]I posted before. I set the service as [autorun(delay start)] and set the software as [autorun with windows start]. The software seems running without the issue again.
Best regards
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello, yibingyibing.
Great to hear that updating the driver to version 101.6632 has fixed the issue! I appreciate you keeping me updated, and feel free to reach out if anything changes or if you run into any further problems. I'm also glad to hear that the solution for [situation 3] worked and the software is running smoothly now. If you have any more feedback or questions after trying the latest graphics driver, don’t hesitate to reach out!
Thanks again, and I’m here if you need anything else.
Best regards,
Von M.
Intel Customer Support Technician
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello, yibingyibing.
Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.
Best regards,
Von M.
Intel Customer Support Technician
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello, yibingyibing.
I have not heard back from you, I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.
Best regards,
Von M.
Intel Customer Support Technician
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page