Intel iRIS Xe

[Praheel]

Hi so I just updated my integrated graphics card to the latest version and when I play Fortnite it crashes. I can't take the fortnite crash screenshot because it freezes. I did contact Epic for these and they said the problem was in my driver for the integrated one. 

Anyone any ideas what is wrong?

[Praheel]

It crashed today, Im switching back to my older version

[VonM_Intel]

Hello Praheel,

Thanks for the update, and I appreciate you taking the time to test things thoroughly. It's good to hear the crash was initially resolved, but clearly, the performance drop and eventual crash are still cause for concern especially given things were smoother on the previous driver version. That contrast really helps narrow it down. As for the videos, if you're open to it, you can upload them to a cloud storage service like Google Drive, OneDrive, or WeTransfer, then just share the download link here. That way, we can take a closer look at the frame drops you're experiencing.

Best regards,

Von M.

Intel Customer Support Technician

[Praheel]

Here's the link:
https://drive.google.com/file/d/1bTfPuAHX5ySDZgTOFwC11s3PTKKzTxDM/view?usp=drive_link
https://drive.google.com/file/d/1rFlX4JRfed-lDnjsG3jk3o97Y6_TzYdd/view?usp=drive_link

[VonM_Intel]

Hello Praheel,

Thank you for your response and for sharing this Google Drive link. Please note that I have sent you an email regarding this matter.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello Praheel,

I already received your email regarding the details I needed. I’ll need to conduct additional research on this issue and will post an update in this thread once I have more information about this matter.

Best regards,

Von M.

Intel Customer Support Technician

[Praheel]

Okay...I'll wait, Thank you

[NormanS_Intel]

Hello Praheel,

I wanted to let you know that after conducting multiple tests, we've found the issue to be intermittent. We recommend either waiting for future driver updates or continuing with the older drivers that are currently functioning well. We understand this isn't the ideal solution, but it's a temporary measure while we work on resolving the issue.

For now, I will be closing this inquiry. If you require further assistance, please feel free to submit a new question, as this thread will no longer be actively monitored. Thank you for your understanding and patience.

Best regards,

Norman S.

Intel Customer Support Engineer